CCSWW

Wellness Coordinator (On-Call) - Women's Wellness Center

US-WA-Seattle
10 months ago
Job ID
2016-2142
# of Openings
3
Category
Homeless Adult Services
Min
USD $15.60/Hr.

Overview

Women’s Wellness Center includes Noel House Programs. Noel House Programs provides shelter and related services for homeless women in several locations. Women’s Wellness Center is a small hygiene center that provides showers, laundry, and hygiene supplies at no cost to women experiencing homelessness. What we are best known for is our spa-like atmosphere and simple comforts, such as hot coffee and snacks; a phone and a place to sit; time and space to organize one’s belongings and thoughts; a safe escape from the outside world; and a sense of welcoming community. It is our mission to provide a safe and peaceful environment where homeless women can take care of their hygiene needs, while being treated with dignity and respect. Many clients have chronic and acute mental illness, addiction issues, and/or trauma. WWC/NHP serves women of all ages (over 18 years) and ethnic backgrounds. Wellness Coordinators are responsible for managing the front desk and lobby of WWC, providing direct service to the women, and fostering a team environment among shelter staff and volunteers.  

 

The Women's Wellness center is open 365 days per year. 7:00 a.m. to 4:00 p.m. Monday through Friday and 7:00 a.m. to 2:00 p.m. Saturday and Sunday.  This is an ON-CALL position.  Compensation for this position is $15.60 per hour.  

Responsibilities

Direct service to homeless women

  1. Coordinate use of facilities (showers, laundry, restrooms, coffee bar), Distribute personal hygiene supplies.
  2. Schedule on-site appointments with various providers
  3. Remain calm and organized in a fast-paced environment
  4. Provide crisis intervention and advocacy to women in a harm reduction program.
  5. Coordinate with other social service agency workers (case managers, social workers, medical professionals) to provide for clients’ immediate needs.
  6. Model interpersonal and living skills for clients.
  7. Enforce building and program rules including bar policy.
  8. Maintain a safe and comfortable hygiene environment, including physical set-up and light janitorial duties, when necessary.
  9. Work as a team with other colleagues on shift and be able to work independently without direct supervision.

Client intake, assessment and advocacy  

  1. Register new clients including evaluation and assessment of client needs.
  2. Review and record in log book to ensure program consistency.
  3. Maintain client records, updating information on an ongoing basis.
  4. Explain and enforce WWC policies and procedures.
  5. Maintain accurate client count throughout shifts.
  6. Engage outside professionals (Mental Health Professionals, Medics, Police) when appropriate.

Concierge duties

  1. Manage front desk and building security, including welcoming clients, visitors and donors, monitoring lobby, enforcing building and program rules, and sanitizing client belongings.  
  2. Maintain accurate client tracking records, including the bar list.
  3. Answer phones and provide information to callers about Women’s Wellness Center and local resources.

Supervision of volunteers

  1. Supervise volunteers on shift.
  2. Work with off-site volunteers providing advice and support as needed.

 

Administrative and General Responsibilities

  1. Attend staff meetings, workshops, retreats, and in-service classes as provided.
  2. Stock and sort donated and purchased supplies
  3. Collect demographic and facility use information in compliance with grant requirements
  4. Photocopy and stock forms and resource materials
  5. Maintain accurate record of hours worked and turn in timesheets on schedule.
  6. Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process.
  7. Maintain cleanliness and order at front desk and lobby area.
  8. Inform supervisors of facilities and client-related issues.  
  9. Perform other job-related duties as assigned.    

JOB CONDITIONS

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions, interactions with angry persons, and exposure to computer CRTs.

 

PHYSICAL AND MENTAL ACUITY DEMANDS:

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Able to hear telephone rings, phone conversation, doorbells, emergency alarms and face-to-face conversation.
  2. Able to speak clearly in person and on the telephone.
  3. Able to hand write legibly.
  4. Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor large space and identify concerns that require staff response.
  5. Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment.
  6. Able to sit for sustained periods of time.
  7. Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
  8. Ability to lift, move and/or carry up to 40 pounds.
  9. Able to make independent decisions and apply sound judgment in performing job duties.

Qualifications

  1. Social service experience (minimum of six months).
  2. Experience with thorough data collection and data entry into database systems.
  3. Experience working with or knowledge of women’s issues, homelessness, mental illness, and addictions.
  4. Knowledge and experience with crisis intervention.
  5. Ability to work within the mission, goals, and objectives of Catholic Housing Services/Catholic Community Services.
  6. Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment.
  7. Must have a reliable phone or voice mail service at all times in which to be reached.
  8. Ability to contribute to a work environment that fosters respect, teamwork, and excellence.

PREFERRED QUALIFICATIONS:

  1. College level classes toward degree in Social Service.
  2. Previous work experience in a women-focused social service program.

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