CCSWW

Resident Support Staff (On-Call) - Wintonia

US-WA-Seattle
4 months ago
Job ID
2016-2157
# of Openings
2
Category
Housing - Direct Service
Min
USD $15.60/Hr.

Overview

The Wintonia is a 92 unit SRO permanent supportive housing community serving adults with very low income, or no income, who were all deemed homeless or chronically homeless and disabled at time of application.  The Wintonia operates from a Harm Reduction and Housing First model, meaning we serve very vulnerable individuals who endure or struggle with trauma, substance abuse, mental health and/or serious medical problems. The majority of residents living at the Wintonia are primarily referred from the Dutch Shisler Sobering Center. 

  

The front desk/lobby area is the communication center of the building, and services are delivered on a 24 hour a day, 7 day a week basis. The Resident Support/Front Desk staff is central to providing a safe and caring environment for the residents of the Wintonia. All staff work collaboratively from a multi-disciplinary approach to ensure residents achieves housing stability in an environment that promotes individual dignity and respect. 

 

Shift start times vary to meet 24/7 needs. All shifts run 8 hours with a 30 minute lunch, except 1 morning 5 hr shift. Must be willing to work on short notice, on holidays and be available for covering overnight awake shifts.

Responsibilities

 Building Communication:

  1. Perform desk clerk and record keeping responsibilities including answering business phones, distributing calls and messages to other staff.
  2. Communicate with residents via lobby room intercom to relay messages of varying degree.
  3. Be comfortable with money handling for distributing meal tickets, taking overnight stay payments, collecting rent and filing receipts for all such transactions.
  4. Record significant occurrences in the Desk Log in a professional manner and communicate these events with case managers via email.
  5. Actively promote the ministry of presence throughout the building with residents, their guests and other staff.

Resident Interactions and Engagement:

  1. Act as a liaison in coordinating meetings & events with residents and their case managers and the on-site nursing staff.
  2. Under the guidance of the community support coordinator, assist with activities, and other events that normally take place during business or evening/weekend hours.
  3. Provide and document service hours for the department per contractual requirements.
  4. Assist with tracking and reminding residents of appointments and activities.
  5. Check in/out designated equipment, keys and supplies according to house rules and protocols.
  6. In coordination with case management administer alcohol in prescribed portions within the guidelines of the (WAMP) Wintonia Alcohol Management Program.
  7. Maintain and adhere to strong professional social service ethics and boundaries.

Ensure Building Safety and Security:

  1. Staff front lobby desk and monitor building access with the camera system, including all stair cases and exits. Screen all residents, guests, and visitors for legitimate access; deny access to others.
  2. Conduct security checks and routine walks throughout all common areas of the building and ensure that no unauthorized individuals are present in the building.
  3. Implement fire/emergency procedures as needed.
  4. Respond to medical and social crises and contact appropriate staff and/or emergency service providers.
  5. Tolerate and react appropriately to unusual, difficult or unpleasant behavior(s) while preventing and de-escalating crisis situations with residents.
  6. Work closely with supervisors and co-workers for any needed support to ensure residents are always treated with dignity and compassion.

Building Upkeep:

  1. Maintain common areas on the first floor common areas, including sanitizing surfaces to ensure a safe and sanitary environment for residents and staff.
  2. Write out work orders for maintenance requests and effectively communicate those needs with custodial and maintenance staff.
  3. Check out mops and cleaning supplies to residents and document their use.
  4. Respond to emergency cleanups where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors.

Physical Demands:

 

The requirements listed here are representative of those that must be physically met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    1. Able to ascend and descend stairs quickly to move from one floor to the other in order to respond to emergency situations.
    2. Able to walk the entire building (including stairways) and the outside perimeter in 10 minutes.
    3. Able to stand, kneel or crouch.
    4. Able to lift loads not normally exceeding 50 pounds and able to support up to 100 pounds.
    5. Able to hear telephone rings, phone conversation, door bells, pager beeps, emergency alarms and normal conversation.
    6. Able to speak clearly in person and on the telephone.
    7. Able to stay awake and alert the entire shift.
    8. Able to hand write legibly.
    9. Able to read normal size print and handwritten log entries.
    10. Able to sit for sustained periods of time.
    11. Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using office equipment.
    12. Able to make independent decisions and apply sound judgment in performing job duties.

 

General Responsibilities:

    1. Observe/follow guidelines on confidentiality rights of residents and respect their privacy.
    2. Maintain accurate record of hours worked and turn in timesheets on schedule.
    3. Attend trainings required of employees and staff meetings as scheduled.
    4. Become familiar with landlord/tenant law and the actions that are permissible for landlords.
    5. Maintain cooperative relationships with residents/businesses in surrounding neighborhood.
    6. Contribute to the mission of Catholic Community Services and Catholic Housing Services.
    7. Contribute to and support a positive, team-oriented work environment.
    8. Perform other job-related duties as assigned.

 

 

Qualifications

  1. Work history that demonstrates reliability, dependability and an ability to interact and communicate effectively with others.
  2. Experience with or demonstrated knowledge of working with mentally ill and chemically dependent and chronically homeless populations.
  3. Able to communicate effectively and write reports, takes messages, and answer phones.
  4. Experience in crisis coping.
  5. Ability to learn crisis intervention and de-escalation skills (e.g. first aid, CPR.)
  6. Ability to pass a criminal history background check required prior to employment.
  7. Able to engage and to properly respond to residents who are actively intoxicated and/or experiencing mental health symptoms on a daily basis.
  8. Demonstrate the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in a multi-cultural environment.
  9. Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.

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