Housing Stability Case Manager

2 months ago
Job ID
# of Openings
Drexel House
USD $16.74/Hr.


$16.74 to $20.92 HR/DOE


Catholic Community Services’, Drexel House, a 86 unit low-income housing tax credit program and 16 bed emergency shelter that employs the Housing First model for chronically homeless and disabled adults. The program will have 24-hour monitoring staff on-site supervised by the PSI as well as multiple housing stability case managers that will specifically provide supportive services to all residents and clients. The program utilizes Section 8 Project Based Vouchers from the Housing Authority of Thurston County (HATC) and Low Income Housing Tax Credit (LIHTC) among other local dollars


The Housing Stability Advocate’s primary responsibility is to provide housing and social supports for residents living in the 86 units of permanent supportive housing at the Drexel House.  This position works specifically with the “most vulnerable” previously homeless adults in Thurston County (as rated by the VI-SPDAT).  These services include, but are not limited to: housing relocation, eviction prevention, housing search, landlord liaison activities, financial coaching, housing counseling, connecting to resources, obtaining benefits, finding employment, crisis intervention & management, etc. This position will work closely with the Social Service Manager, MSW Interns, Program Manager, and Resident Coordinators to implement supportive strategies aimed at ensuring housing stability permanency for the residents. This position will take a vital role in fulfilling our agency’s goals of safety, stability, and supportive connections.


  • Conduct strengths-based assessment of housing barriers, and work in partnership with residents to develop Housing Stability Plans for maintaining permanent housing.
  • Work in partnership with residents, staff and community supports to develop strategies and short- and long-term goals for obtaining and maintaining employment for employable residents.
  • Provide strengths-based case-management and advocacy to residents to support forward progress on goals aligned with their individualized Housing Stability Plans.
  • Conduct financial coaching sessions with residents (both individually and in groups) that includes helping them to understand housing requirements, create and adhere to budgets and build other skills needed for independent living.
  • Assess for need and help obtain rental, utility or move-in assistance which includes inspection of housing units for HUD habitability standards.
  • Maintain knowledge of landlord/tenant laws, support resident adherence to these laws, and assist in addressing landlord compliance issues.
  • Assist residents with accessing resources in the community.
  • Maintain knowledge of Thurston County resources and provide appropriate referrals (using a warm-handoff method) to address barriers to stable housing and employment (i.e., medical, mental health, chemical dependency, domestic violence, education, immigration, etc.).
  • Coordinate services with other Drexel House staff, including Resident Coordinators and other Housing Stability Advocates for complementary services or in a co-case management model.
  • Participate in multidisciplinary case staffing meetings as needed to coordinate services for residents (this includes external meetings as needed).
  • Track participant activities and ensure timely and accurate collection of program data as outlined by management team.
  • Collect and input resident data into HMIS as required
  • Assist team members with ongoing continuous quality improvement to enhance program operations, including problem solving, helping to develop program systems or procedures, or participating in team workgroups.
  • Act as a primary staff person to deal with crisis situations, problematic behavior that puts housing at risk, etc.
  • Transport residents in agency vehicle (to medical, mental health, chemical dependency appointments, etc.)
  • Develop and implement group educational series, community building events, etc.
  • Other duties as assigned.


Minimum Qualifications

  • Bachelor degree in Human Services, Social Work or a related field; experience accepted in lieu of degree.
  • Minimum of two years of case management experience working in social work, employment or human services.
  • Detail oriented and can perform organizational duties with a high level of accuracy.
  • Demonstrate ability to manage and educate.
  • Demonstrate quality communication and listening skills.
  • Ability to support and maintain an environment that honors cultural awareness and competency.
  • Ability to support the missions set forth by each program and their parent organizations CCS/CHS as well as the mission of the Catholic Church.
  • Willingness to learn and work well in a team environment.
  • Must have reliable transportation, valid driver’s license, and automobile insurance.
  • Must have an acceptable driving record per CCS’ driving policy. (required to provide current driving abstract).
  • Proof of negative TB test within past 12 months.
  • Applicant must successfully pass required background checks prior to an offer of employment.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.


Preferred Qualifications

  • Masters degree in a psychology, social work, or related field.
  • 3-5 years’ experience with individuals experiencing homelessness.
  • Knowledge and experience in Christian ecumenical settings.
  • Experience organizing schedules.


Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.


Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

Please let us know if you need special accommodations to apply or interview for this position.


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