Program Supervisor I

4 months ago
Job ID
# of Openings
Drexel House
USD $16.74/Hr.


$16.74 - $20.92 hr/DOE


The Program Supervisor I is responsible for day-to-day operations of the Drexel House, an 86 unit low-income housing tax credit program and 16 bed emergency shelter that employs the Housing First model for chronically homeless and disabled single adults.  The program will have 24-hour monitoring, on-site staff supervised by the Program Supervisor I as well as multiple housing stability case managers that will specifically provide supportive services to all residents and clients.  The program utilizes Section 8 Project Based Vouchers from the Housing Authority of Thurston County (HATC) and Low Income Housing Tax Credit (LIHTC).  The Program Supervisor I coordinates on-site operations at the direction of the Program Manager, partners with supportive service case managers and maintenance staff, while supervising front desk Resident Coordinators to ensure resident satisfaction. 


  • Leadership / Team Building

    • Supervises all Front Desk Program Specialists and provide appropriate training, guidance, and professional development services.
    • Work in tandem with on-site Maintenance staff.
    • At the direction of the Program Manager, ensure compliance with all HUD and LIHTC regulations and requirements.
    • Attend appropriate external trainings related to any funding requirements.
    • Assist in developing and safekeeping a workplace that values and supports a culturally and ethnically diverse work environment.
    • Ensure the planning and delivery of on-site social services to residents by coordinating with the housing stability case managers.
    • Build relationships with local neighborhood, community representatives and other service providers to further common goals.
    • Maintain a working knowledge of other cultures, encourage multi-cultural dialog, and ensure that services are delivered in a culturally appropriate context.
    • Network with other service agencies to ensure continuum of care for residents and volunteers, specifically the local VI Group for incoming residents and other community service organizations.
    • Implement management policies while on site.


    Resident Relations

    • Be an advocate for residents by maintaining a working knowledge of available resources and working with staff and community partners to ensure their needs are met.
    • Promote resident stability by ensuring a strong commitment to customer satisfaction that includes appropriate communication and understanding of the population served.
    • Assist in the promotion of “community” among all residents.
    • At the direction of the Program Manager, respond to resident complaints, suggestions and issues promptly, and seek resolution at the lowest level possible.
    • Respond to resident and security issues in partnership with the case managers and others when necessary and appropriate.
    • Work in partnership with all supportive services staff and interns to ensure residents are meeting basic needs, complying with supportive services, actively participating in self-directed goals, maintain or obtain housing stability, reduce barriers, attain self-sufficiency and all aspects of the facility are being managed effectively while meeting all client needs.

    Program Development / Operations

    • In cooperation with the Program Manager, engage in fundraising, solicitation of donated items, reporting, and public relations as a program and agency representative.
    • Work to develop systems to track client services and outcomes while adopting best management practices
    • Ensure that facilities and the supplies necessary to carry out all the services are available as needed (to include addressing any repair, ordering, or other necessities with the Program Manager).
    • Maintain a working knowledge of funders and funder requirements.
    • Accurately report any program activity requested by the Program Manager or other agencies.
    • Ensure adequate data management to meet all applicable funding needs.
    • Gather resident rental payments and provide receipts to be tracked on site.
    • Enter rental payments in to Boston Post Property Manager program in a timely and accurate manner.
    • Deposit rental payments at the nearest Bank of America and gather bank receipts for internal processing.
    • Complete move-in, annual, and interim Tax Credit certifications in compliance with WSHFC, HUD, and THA standards.



    • Represent Drexel House in service provider and community planning meetings or events.
    • Work with supportive services staff and interns in creating new resources.
    • Advocate for residents on a continual basis to ensure consistent service from agencies and systems.
    • Uphold and model the service mission of CCS into all aspects of work life.       
    • Develop and support a positive, team-oriented work environment.
    • Respond to residents, staff or facility needs in a timely manner after normal business hours by being on-call and identifying qualified individuals to be called as needed.
    • Performs other related duties as assigned.



  1. A.A. degree and 2 years of direct experience working with a diverse population and adults experiencing homelessness
  2. Knowledge and training in homelessness best practice service delivery.
  3. High level of organizational ability and positive interpersonal skills.
  4. High level of conflict resolution skills.
  5. Ability to be flexible and prioritize needs as they arise.
  6. High level of computer skills.
  7. Must successfully pass required background checks prior to an offer of employment.
  8. Must have reliable transportation, valid driver’s license, and automobile insurance.
  9. Must have an acceptable driving record per CCS’ driving policy, (required to provide current driving abstract).
  10. Proof of negative TB test within past 12 months.
  1. Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services and a knowledge of and commitment to working within the Social Teaching of the Catholic Church.
  2. Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
  3. Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.



  1. Bachelor’s Degree in Social Services, Public Administration, or the like.
  2. Master’s Degree in Social Services, Public Administration, or the like.
  3. Experience with managing affordable housing with supportive services.
  4. Experience with program management & fund raising.
  5. Experience working with a diverse population and adults with mental health and chemical dependency in a residential setting.
  6. Experience working with public funding sources.

Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors


Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

Please let us know if you need special accommodations to apply or interview for this position.




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