Building Safety and Security:
- Staff front lobby desk and monitor building access with the camera system, including all stair cases and exits.
- Screen all residents, guests, and visitors for legitimate access; deny access to others.
- Conduct security checks throughout all common areas of the building.
- Implement fire/emergency procedures as needed.
- Assess and address medical and social crises and contact appropriate staff and/or emergency service providers.
- Respond appropriately to unusual, difficult or unpleasant behavior(s) while preventing and de-escalating crisis situations with residents.
- Ensure residents are treated with dignity and compassion.
- Perform desk clerk and record keeping responsibilities, including answering business phones, distributing calls and messages to other staff.
- Communicate with residents via lobby-to-room intercom.
- Receive payment and provide receipts for meal tickets and overnight stays.
- Record significant events in electronic log and communicate these events with case managers via email.
- Actively promote the ministry of presence throughout the building with residents, their guests and other staff.
Resident Interactions and Engagement:
- Act as a liaison in coordinating with residents, their case managers and the on-site nursing staff.
- Assist with community-building activities and events.
- Provide and document service hours for the department per contractual requirements.
- Assist with tracking and reminding residents of appointments and activities.
- Check in/out designated equipment, keys and supplies according to house rules and protocols.
- In coordination with case management, administer alcohol in prescribed portions within the guidelines of the (WAMP) Wintonia Alcohol Management Program.
- Maintain and adhere to strong professional social service ethics and boundaries.
- Maintain common areas on the first floor.
- Complete work orders for maintenance requests and effectively communicate those needs with custodial and maintenance staff.
- Check out mops and cleaning supplies to residents and document their use.
- Respond to emergency cleanups using universal precautions.
The requirements listed here are representative of those that must be physically met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to ascend and descend stairs quickly to move from one floor to the other in order to respond to emergency situations.
- Able to walk the entire building (including stairways) and the outside perimeter in 10 minutes.
- Able to stand, kneel or crouch.
- Able to lift loads not normally exceeding 50 pounds and able to support up to 100 pounds.
- Able to hear telephone rings, phone conversation, door bells, pager beeps, emergency alarms and normal conversation.
- Able to speak clearly in person and on the telephone.
- Able to stay awake and alert the entire shift.
- Able to hand write legibly.
- Able to read normal size print and handwritten log entries.
- Able to sit for sustained periods of time.
- Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using office equipment.
- Able to make independent decisions and apply sound judgment in performing job duties.
Staff at the Wintonia may be exposed to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors.