CCSWW

Residential Service Coordinator/Counselor – Francis Place-Whatcom Co. (P/T Flex. 20-37.5)

US-WA-Bellingham
1 month ago
Job ID
2017-2478
# of Openings
1
Category
Housing - Direct Service
Min
USD $16.00/Hr.

Overview

Incumbent is responsible for daily crisis management, milieu relationship management, and effective and safe daily building operation at Francis Place; a 42 unit, 24/7 controlled access, permanent/ supportive housing project for highly vulnerable, chronically homeless adults.   Incumbent would be part of the 24/7 support staff for residents and building operations.

 

This position is P/T Flexible Status – (20 - 37.5 hrs per week).  Incumbent must have the flexibility to work varying hours per week; hours per week are based on Housing Program needs.  This is a 24/7 facility, flexibility is needed; must be available to work some evening/overnight and weekend shifts.

 

Pay is $16.00 - $16.80/hr. DOE, plus excellent holiday / vacation / sick pay and health benefits!

 

For internal candidates only: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.

 

Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES:

  • Interact and model appropriate professional behaviors with residents in the general milieu of Francis Place common areas.
  • Coordinate and facilitate outside services with residents:
    • Contact outside service providers to schedule, confirm and manage a variety of appointments.
  • Provide outreach and engagement of service-resistant residents through creative, resourceful strategies that build trust and confidence.
  • Initiate, facilitate and promote on-site recreational and therapeutic activities (such as, but not limited to Community Garden & CD Group coordination and Social engagement & enrichment activities).
  • Ensure all functions in lobby office are run efficiently and effectively, including checking visitors in and out, answering telephones and monitoring security systems.
  • Acts as first responder to neighbor/community concerns promptly and professionally; ensure coordination with Supervisor and Housing Director as needed.
  • Maintain safety and security by monitoring all general access areas and enforcing building rules including street front.
  • Respond to emergencies and initiate action as required, including contact with emergency response systems; may include resident welfare checks.
  • Ensure significant events involving residents and building operation activities are recorded accurately in daily log.
    • Read daily logs upon shift entry.
    • Pass on all necessary information during shift overlap for seamless coverage.
    • Elevate issues as appropriate to Supervisor.
  • Respond to resident complaints involving other residents; coordinate with Supervisor, CHS Building Manager, and/or community partners as needed.
  • Assess resident requests for maintenance, lease issues, rent payments, etc. in order to evaluate for appropriate assistance and/or direction to CHS building staff or other relevant services.
  • Participate in weekly staff meetings (including internal CCS programs, CHS staff as needed, and community partners).
  • Attend trainings as needed/required.
  • Provide transportation to residents as needed/requested.
  • Other duties as assigned.

Qualifications

JOB CONDITIONS:

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions and interactions with angry persons.

 

MINIMUM:

  • Completion of at least 3 years college in social services or related field, plus experience in human services field working with vulnerable populations.

OR

  • 3 years’ experience in human services working with vulnerable populations (including but not limited to homeless adults, the economically disadvantaged, mentally ill or chemically dependent).
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or challenging behaviors.
  • Understanding of homelessness and various characteristics of homeless adult population; experience with the issues of mental illness and chemical dependency preferred.
  • Reliable transportation, WA State Driver’s License & proof of current automobile insurance.
  • Proof of acceptable driving record (Driving Abstract-Employer version-full driving record required).
  • Must be available to work some evening and weekend shifts.
  • Ability to communicate and work effectively with staff from various backgrounds.
  • Able to communicate effectively with staff, residents, and community partners.
  • Ability to learn crisis intervention skills and behavior management.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Criminal History Background Checks are required prior to employment.

PREFERRED:

  • Residential property management experience.

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