CCSWW

Front Desk (On-Call) - RCC Seattle

US-WA-Seattle
2 months ago
Job ID
2017-2547
# of Openings
2
Category
Facilities-Maintenance/Custodial
Min
USD $15.00/Hr.

Overview

The RCC Customer Service Representative and Building Maintenance Support is a key part of our team at Catholic Community Services (CCS). Guided by core values of compassion, diversity, excellence, justice and stewardship this position exemplifies Catholic Community Services commitment to social justice by ensuring a welcoming and dignified environment for everyone who uses the Randolph Carter Family Center.

 

This position requires someone who can work with diverse populations and provide culturally competent customer services. This person is responsible for observing the building and communicating any safety hazards, maintenance issues to the Building Operations Supervisor. This position will, at times, require light maintenance duties to support the safety and functionality of the Randolph Carter Family Center. A potential candidate must be dependable with strong communication skills and be flexible as priorities change. This position calls for someone who is timely, able to work under pressure and has exceptional customer service skills.

Responsibilities

QUALIFICATIONS

  • Demonstrates excellent customer service and respect when working with clients, guests, employees and staff.
  • Works effectively under pressure while maintaining a professional stance and remain calm in emergency and/or tense situations.
  • Ability to respond and work with vulnerable populations who may be experiencing poverty or homelessness.
  • Is observant and reports safety hazards or potential threats to the proper persons or department for correction.
  • Possess strong interpersonal and communication skill including tact and diplomacy to interact with diverse personalities and groups.
  • Have the ability to establish and maintain cooperative and effective working relationships with CCS staff, clients and guests.
  • Aptitude to communicate to correct personal regarding various scenarios.
  • Ability to multi-task and complete assignments efficiently.
  • Must have reliable forms of communication in the case of building closures or hour adjustments.
  • Proof of consistent work history and good attendance.
  • Must be able to work with limited supervision.

RCC FRONT DESK DAILY OPERATIONS:

  • Ensure supervisor is kept-up-to-date on all work-related issues, problems and/or needs on a timely basis by promptly advising of any unusual situations or work-related irregularities.
  • Ensure visitors sign-in and out of the building, ensuring safety, security and report any suspicious or unlawful acts to the supervising personnel when appropriate.
  • Notify staff of visitors’ arrival and provide appropriate instructions to visitors.
  • Answer multi-line phone system directing caller to appropriate staff or refer to appropriate community resource.
  • Maintain current community resource materials and respectfully provide to visitors as requested.
  • Monitors appointments to determine if guests may enter the building.
  • Process incoming and outgoing mail for the RCC center. Inform appropriate programs/staff of deliveries/packages and incoming faxes.
  • Facilitate communication with others who staff front desk by noting incidents in the log, and reading entries made by others.
  • Performs variety of clerical duties such as maintaining staff vehicle identification log, providing job announcements, applications for applicants, and keeping Lobby Reader Board current.
  • Check after-hours voice mail and ensure messages reach their intended destination.

 

BUILDING MAINTENANCE/SAFETY SUPPORT

  • Monitor the cleanliness of the facility interior and exterior, including daily litter pick up.
  • Observes and reports safety hazards to the proper persons or department for correction.
  • Assist Building Operations Supervisor with basic building tasks such as moving furniture, attending to running toilets, installing wall hangings, etc.
  • Perform other related duties or special projects as assigned or directed.
  • In case of an evacuation, able to follow evacuation procedure and perform sweep of designated area.

Qualifications

JOB CONDITIONS:

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Other working conditions may include frequent interruptions, working alone, evening or weekend work, working on-call, and occasional interactions with angry persons.

                               

PHYSICAL AND MENTAL ACUITY DEMANDS:

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Able to hear telephone rings, phone and face-to-face conversation and emergency alarms.
  2. Able to speak clearly in person and on the telephone.
  3. Able to hand write legibly.
  4. Able to read normal size print and handwritten notes.
  5. Able to sit for sustained periods of time.
  6. Able to work independently and as a member of a team.
  7. Able to ascend and descend stairs quickly to move from one floor to the other in order to respond to emergency situations, to walk the entire building and the outside perimeter in 15 minutes.
  8. Able to walk, kneel, climb, stand, crouch, stoop, reach, push, pull and other related activities associated with maintenance or janitorial work.
  9. Able to understand maintenance manuals and instructions.
  10. Able to understand and observe safety rules.
  11. Able to climb ladders and work in high places.
  12. Vision acuity to make fine adjustments and to identify and correct defects in painting and other related finish work.
  13. Able to occasionally lift loads not normally exceeding 50 pounds and to support up to 100 pounds.
  14. Manual dexterity to lock and unlock doors, handle tools, make small adjustments, etc.
  15. Regularly able to perform duties as assigned.
  16. Able to make independent decisions and apply sound judgment in performing job duties.

MINIMUM QUALIFICATIONS:

 

  1. Customer service experience
  2. General maintenance experience
  3. Competency in a second language
  4. Valid First Aid/CPR certification
  5. Access to phone or email for timely communication.
  6. Demonstrate mature, responsible judgment in previous positions held.
  7. Good verbal communication, organization, and planning skills.
  8. Computer experience in Microsoft Office.
  9. Previous experience working with homeless or vulnerable populations.

 

PREFERRED QUALIFICATIONS:

  1. 1 years of related experience.

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