Operations Manager

1 month ago
Job ID
# of Openings


The Operations Manager is an integral member of the Site Leadership Team and works collaboratively with the team to ensure all operational functions in the site are in place, in order to ensure and support compliance with all local, federal and state regulations.  The Operations Manager ensures the functions performed by the site Operations Team meet all contract requirements and Medical Managed Care Organization (MCO) requirements.  This position ensures Operational activities function effectively and that operational responsibilities are conducted in concert with Clinical responsibilities and requirements. 



  • Serve as the authority on MCO regulations and contract requirements. Under full Healthcare Integration, this position has responsibility to serve as a knowledge expert in this regard. In sites transitioning to Fully Integrated Managed Care the Operations Manager designs and incorporates changes occurring as a result of full healthcare integration. 

Manage daily service operations, processes and procedures

  • Create and maintain a positive, energetic culture among operations/support staff to support the objectives of the site and the work of the clinical staff.
  • Evaluate and adjust strategies to accomplish the work of the site – anticipating staff needs and maintaining a future orientation in a complex and rapidly changing environment.
  • Continually assess for risk all areas of the site, and take a proactive stance in prevention and/or mitigation of risks.

Provide clinical indirect support to site leadership and staff

  • Develop and manage effective systems to support site clinical operations (e.g. ensure data submission and management for each EHR meets all timeframes, work with Admin Unit on needed updates or programming for PsychConsult due to local regulatory changes, etc.).
  • Implement effective systems to ensure existing clinical and administrative contract deliverables are met. In FBH sites with a Clinical Compliance & QI Manager this responsibility may be shared.
  • Establish structure and design documentation for implementation of new contracts.

Serve as site liaison with the SW Human Resources Department

  • Promote a healthy office culture that supports staff learning and development and leads to excellent client and patient outcomes.
  • Promote problem solving and prevent triangulation and ‘gossip’ by working to resolve issues at the most direct level if an employee expresses concerns or employee issues are noted. Alert the Site Director, FBH System Leadership and/or the FBH HR/Talent Manager if employee-relations issues are not resolved quickly or appear to require higher level involvement. 
  • Ensure compliance with applicable HR protocols for pre-recruitment, recruitment and hiring.

Other duties as assigned.



  • Bachelor’s degree in business, psychology or related field.
  • At least three years of relevant experience.
  • Minimum two years of supervisory or progressively responsible leadership experience.
  • Ability to comprehend and apply complex regulations in healthcare, federal and state regulations, contractual requirements, state, BHO and MCO Medicaid coding requirements, and other applicable regulations.
  • Demonstrated ability to prioritize and complete tasks.
  • Demonstrated ability to deliver completed product within expected time frames.
  • Demonstrated ability to flexibly respond while maintaining product delivery.
  • Demonstrated professional judgment.
  • Computer skills with experience with Microsoft Word, Excel, and Access.
  • Excellent written and oral communication skills.
  • Must have reliable transportation, valid driver’s license, and automobile
  • Must have an acceptable driving record per CCS’ driving policy (required to provide current driving abstract).
  • First/Aid CPR certified or the ability to become certified within the 1 month of
  • Applicant must successfully pass required background checks prior to an offer of
  • Ability to work independently in addition to working as a member of a
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing


Preferred Qualifications

  • Master’s degree in related field.
  • Meet criteria of a Qualified Mental Health Professional in Oregon or Washington State Mental Health Professional in Washington.

Please let us know if you need special accommodations to apply or interview for this position.

Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.


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