Outreach Navigator-Behavioral Health Navigation - Everett/Snohomish Co.

3 months ago
Job ID
# of Openings
Housing - Direct Service
USD $16.91/Hr.


Incumbent is responsible for working with individuals/households who self-identify as having a behavioral health need by providing stabilization services and linkages to appropriate community resources.  Referrals will be obtained through outreach and may also be made through the Coordinated Entry System for individuals/households who meet the U.S. Department of Housing and Urban Development (HUD) Category 1 definition of homelessness, as well as those who meet the definition of imminently homeless. Incumbent will work closely with law enforcement embedded social workers to provide navigation to participants in the field. Incumbent will serve as part of the Coordinated Entry team, who collectively work to provide seamless access to housing and other services in Snohomish County.


This position is F/T, 37.5 hours per week.


Pay is $16.91 - $17.76/hr. DOE, plus excellent holiday/vacation/sick pay and health benefits.


Note to internal candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors. 



  • Work closely with law enforcement embedded social workers to visit homeless encampments and provide services on site, including adhering to law enforcement instructions/recommendations while in the field.
  • Make contact with the individuals/households referred in the field; provide stabilization services and linkages to community resources for ongoing behavioral health care and housing as needed.
  • Ensure individuals/households are provided with all details pertaining to the collection and sharing of data amongst the Coordinated Entry partners.
  • Maintain strict confidentiality of individual/household information in conformance with related policies and procedures.
  • As directed by Program Manager, accept referrals of individuals/households who meet HUD Category 1 definition of homelessness from Housing Navigators and Coordinated Entry sites throughout Snohomish County.
  • Maintain up-to-date and accurate client files.
  • Enter data in the Homeless Management Information System (HMIS) and other relevant data systems.
  • Utilize motivational interviewing to help the individual/household develop a strengths-based plan of action to achieve optimal self-sufficiency.
  • Provide de-escalation assistance with clients when necessary and training for Coordinated Entry Navigators.
  • Assist individuals/households with coordinated referrals to a customized array of services that will help them achieve plan goals including specialized behavioral health services.
  • Model problem-solving for referred individuals/households.
  • Utilize the Fenn-Jorstad Self-Sufficiency Matrix to chart progress toward self-sufficiency in relevant life domains.
  • Continue to collect feedback pertaining to individuals/households that have been transferred to a case manager(s) for intensive services.
  • Cooperate with evaluators on the collection and analysis of data related to participating individuals/households.
  • Participates in Coordinated Entry meetings, as well as other relevant community activities as requested by the Program Manager – Housing Navigation Services/Coordinated Entry.
  • Provide responsive mobile services during normal business hours to all Coordinated Entry navigators.
  • Continue to provide services and linkages for behavioral health services to individuals/households for six (6) months post housing placement to ensure stability.
  • Be available to county partners and Coordinated Entry Navigators for capacity building and training opportunities as needed.
  • HMIS – Incumbent is expected to develop proficiency in maintaining accurate client records in HMIS, the client tracking software application used by programs throughout the agency.  Proficiency includes entry of data into the client record, the editing of information as needed, and the printing of reports within HMIS.
  • Perform related duties as assigned.



  • BA in social services or related field + direct service experience in case management or related duties OR 4 years direct service experience in case management or related duties.
  • Ability to hike into remote areas, involving uneven ground, hills, woods, etc.
  • Effective human services skills such as coaching, mentoring, client motivation and tracking of such services required.
  • Acute knowledge of human services, behavioral health resources, publicly funded and private payer mental health providers in Snohomish County.
  • Proficiency in utilizing the Health Plan Finder and providing Medicaid enrollment outreach.
  • Knowledge of chemical dependency services.
  • Demonstrated sensitivity to the needs of individuals and families experiencing and at risk of homelessness.
  • Knowledge of de-escalation techniques.
  • Highly organizational with strong attention to detail and data integrity.
  • Current WA State Driver’s License, proof of current automobile insurance and reliable transportation.
  • Proof of acceptable driving record (Driving Abstract-Full Record from Dept. of Licensing.
  • Ability to write clear and concise narratives.
  • Self-directed and motivated to set own deadlines and follow directions.
  • Effective team player.
  • Computer literacy (Word and Excel preferred).  Ability to use Internet search engines and social networking sites.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Criminal History Background Checks are required prior to employment.



Ability to perform a range of physical motions including but not limited to:

  • Frequently sits for extended periods while performing desktop activities. 
  • Repetitively uses hands and wrists on computers and telephone.
  • Dependable transportation as the Navigator may work at multiple locations.


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