Resident Services Manager

2 months ago
Job ID
# of Openings
Homeless Adult Services
USD $18.37/Hr.



The mission of St. Martin’s on Westlake (The Westlake) is to provide permanent housing and supportive services to formerly chronically and long term homeless men over the age of fifty-five in a manner that recognizes and fosters the dignity and value of each resident.



As part of The Westlake management team, this position is responsible for the implementation of the supportive services component of the program. These responsibilities include: applicant recruitment, eligibility screening, wait list management, case management of 53 residents, oversight of supportive services provided by visiting professionals and care workers, and recruitment and supervision of the Community Support Coordinator.


This is a full time benefits eligible position with generous paid time off.  The pay range is $18.37-$20.44 per hour.




Applicant Referral and Intake:

  1. Requests applicant referrals through Coordinated Entry for All (CEA) when vacancies are anticipated.
  2. Coordinates with CEA staff to receive appropriate referral. Coordinates with CCS shelter staff for an applicant if CEA does not have a timely referral
  3. Screens applicants for eligibility for the program as mandated by Federal and City regulations.
  4. Ensures that the application process meets Fair Housing Standards.
  5. Processes applications through Seattle Housing Authority (SHA) ensuring all SHA eligibility requirements and regulations are met.
  6. Revises admission policies when changes in compliance regulations occur.
  7. Maintain occupancy rate to meet City of Seattle standard.


Case Management:

  1. Provides case management to residents. Assesses resident needs and required level of services, identifies community resources to meet those needs, facilitates resident access to services, and advocates for residents on a continuing basis to ensure consistent service. Case management services to residents include advocating for and assisting residents in accessing financial and health benefits, primary health care, mental health treatment, chemical dependency counseling, chore service, protective payee ships, transportation, food stamps, and legal services.  
  2. Provides crisis intervention when the health and safety of residents are at risk. Advocates with county Mental Health Professionals and Adult Protective Services when residents demonstrate risky behavior or are in danger of losing their housing due to substance abuse or mental illness.
  3. Facilitates nursing home or assisted living placements for residents unable to maintain independent housing due to illness or infirmity.
  4. Assists residents seeking more independent housing with area housing information and application.
  5. Maintains documentation of services received by residents in Agency data base and resident services files.
  6. Provides resident data to the Program Director for periodic funder reports.


Community Services Coordination:

  1. Coordinates resident service care with visiting professionals including public health and visiting nurses, mental health counselors, chemical dependency counselors, and chore workers.
  2. Arranges in-service workshops for Westlake staff and residents.
  3. Represents The Westlake in service provider networks.
  4. Expands resources through community contacts and information services.



  1. Recruits, trains, supervises and evaluates the Community Support Coordinator who is assigned through a volunteer organization.
  2. Ensures the continued resource of this position by preparing needed applications and monitoring the service agreements.


Management Team:

  1. Functions as a member of the management team participating in the overall operation of the project.
  2. Responsible for the development, revision and implementation of the Resident Handbook policies, a provision of the resident lease, in coordination with the Resident Advisory Board and the management team.
  3. Responds to resident grievances as outlined in the Resident Handbook.
  4. Coordinates a plan of action to address resident lease violations to prevent eviction. Gives input on 10-day notices and decisions on eviction proceedings.
  5. Responsible for monitoring resident compliance with guest rules and revocation of guest privileges due to violations.
  6. Shares after hours on-call pager duties on a rotating basis with other management staff.
  7. Is responsible for the operation of the program while on-call or in the absence of the Program Director including but not limited to facility emergencies, resident related emergencies, landlord functions such as responding to lease violations and resident grievances, supervision and support of front desk, janitorial and kitchen contract staff, and facilitating staff meetings and resident house meetings.
  8. Assists in the development of the budget regarding resident services.



This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions, working alone, interactions with angry persons, and extensive computer use.



The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Able to hear telephone rings, phone and face-to-face conversations, door bells and emergency alarms.
  2. Able to speak clearly in person and on the telephone.
  3. Able to hand write legibly.
  4. Able to read normal size print and handwritten notes.
  5. Able to sit for sustained periods of time.
  6. Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment.
  7. Able to make independent decisions and apply sound judgment in performing job duties.
  8. Regularly able to perform duties as assigned.


MINIMUM QUALIFICATIONS: (Qualifications applicant must possess in order to be considered for the position; the only exception would be if applicant possessed appropriate substitute qualifications.)

  1. BA in the field of social work or human services.
  2. Two (2) years of direct service experience, which include case management services to special needs populations, advocacy for low-income populations, experience working with and understanding of culturally diverse groups.
  3. Good oral and written communication skills.
  4. Possession of problem-solving abilities, knowledge of crisis prevention planning and crisis intervention techniques.
  5. Computer proficiency (specifically Windows and MS Office) and ability to learn property management and case management software programs.
  6. Available to be on-call some weekends and holidays.
  7. Ability to work within the mission, goals and objectives of Catholic Housing Services and Catholic Community Services.



  1. Working knowledge of alcoholism and mental health issues.
  2. Knowledge of area community resources.
  3. Understanding of supervisory concepts and procedures.



Additional related job experience may be substituted on a year-to-year basis for up to two years of college education.




Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed