CCSWW

Housing Program Supervisor – Sebastian Place-Snohomish Co.

US-WA-Lynnwood
1 month ago
Job ID
2017-2661
# of Openings
1
Category
Management
Min
USD $35,802.00/Yr.

Overview

Sebastian Place is a 20 unit, permanent/supportive housing project for highly vulnerable, chronically homeless veteran adults.   Incumbent is responsible for the supervision of the Residential Service Coordinators (RC) and for promoting a healthy environment while being a part of a multi-disciplinary team. This program is staffed weekdays from 2pm to 10pm and weekends 8am to 10pm. The Incumbent is responsible for managing daily crises, milieu relationships as well as ensuring safe and effective daily building operations.   They are responsible for ensuring compliance with safety standards and regulatory requirements, as well as the safety of all residents, staff, and visitors.  The supervisor responds to all crisis situations at Sebastian Place in coordination with the Director of Housing Services and other applicable CCS leadership.

 

Position is F/T, 37.5 hours per week.  

 

Pay is $35,802.00 - $39,819.00 Annually DOE, plus excellent holiday / vacation / sick pay and health benefits!

 

Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.

Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES:

  • Upholds and models the CCSWW Mission, Insights, Key Action Steps and Principles of Leadership.
  • Supervision:
    • Supervises and reviews the performance of 2 Residential Service Coordinators.
    • Maintains appropriate levels of confidentiality.
    • Sets Clear and Specific Expectations:
      • Regularly review job description(s) & work assignments; provides ongoing & regular feedback to staff.
      • Holds employee(s) supervised accountable for fulfilling job descriptions; ensures that responsibilities & work assigned are completed with consistent high quality & achieve desired results.
      • Regularly evaluates employees in a constructive, timely & affirming manner, consistent with CCSWW philosophy of employee development. Takes appropriate action when employee performance does not meet expected standards.  
      • Review and address workplace safety issues.
      • Provides job specific orientation & training.
      • Commit to, model and assure zero tolerance for discriminatory behavior.
      • Develop and ensure the safekeeping of a workplace that values and supports a culturally and ethnically diverse work environment.
  • Sebastian Place Program Leadership:
    • Provide on-call coverage for residential counselor staff. This includes fielding questions and responding to emergencies after hours.
    • Manage evening and weekend residential counselor services, including ensuring staff availability, coordinating community activities, reading and responding to staff log book, and providing direct support to clients.
    • Participate in multidisciplinary staff team meetings.
    • Lead monthly Resident Counsel meetings for Sebastian’s Place residents.
    • Assist housing leadership with monthly, quarterly and annual report writing.
    • Interact and model appropriate professional behaviors with residents in the general milieu of Sebastian’s Place common areas.
    • Coordinate and facilitate outside services with residents:
      • Contact outside service providers to schedule, confirm and manage a variety of appointments.
    • Provide outreach and engagement of service-resistant residents through creative, resourceful strategies that build trust and confidence.
    • Initiate, facilitate and promote on-site recreational and therapeutic activities (such as, but not limited to Community Garden & CD Group coordination and Social engagement & enrichment activities).
    • Respond to emergencies and initiate action as required, including contact with emergency response systems; may include resident welfare checks.
    • Ensure significant events involving residents and building operation activities are recorded accurately in daily log:
      • Read daily logs upon shift entry.
      • Pass on all necessary information during shift overlap for seamless coverage.
      • Elevate issues as appropriate to Supervisor.
    • Respond to resident complaints involving other residents; coordinate with manager, CHS Building Manager, VASH case managers, and/or community partners as needed.
    • Participate in weekly staff meetings (including internal CCS programs, CHS staff as needed, and community partners).
    • Attend trainings as needed/required.
    • Provide transportation to residents as needed/requested.
  • HMIS – Incumbent is expected to develop proficiency in maintaining accurate client records in HMIS, the client tracking software application used by programs throughout the agency.  Proficiency includes entry of data into the client record, the editing of information as needed, and the printing of reports within HMIS
  • Other duties as assigned.

Qualifications

MINIMUM:

  • BA in social services or related field OR 4 years’ military experience.
  • 1 year experience supervising, leading and/or coordinating staff on a daily basis.
  • Understanding of homelessness and various characteristics of the homeless adult population.
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or challenging behaviors.
  • Ability to communicate and work effectively with staff from various backgrounds.
  • Able to communicate effectively with staff, residents, and community partners.
  • Ability to learn crisis intervention skills and behavior management.
  • Must have reliable transportation, valid driver’s license and automobile insurance.
  • Must have an acceptable driving record per CCS’ driving policy (required to provide current full record-driving abstract).
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services and a knowledge of and commitment to working within the Social Teaching of the Catholic Church.
  • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Criminal History Background Checks are required prior to employment.

 

PREFERRED:

  • Residential property management experience.
  • Experience with the issues of mental illness and chemical dependency preferred.

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