CCSWW

On Call Front Desk

US-WA-Seattle
2 months ago
Job ID
2017-2669
# of Openings
1
Category
Customer Service/Support
Min
USD $15.00/Hr.

Overview

PROGRAM DESCRIPTION:

St. Martin’s on Westlake is a low income Single-Room-Only permanent housing program for formally homeless men over 55 years old. We provide on-site social services and a meal program to assist residents to break the cycle of homelessness. Our goal is to build a community where residents experience a safe and dignified place that they can call home.

 

POSITION DESCRIPTION:

Front Desk Staff monitor the building, respond to medical and social crisis, interact positively with Westlake residents and guests, allow access of residents and legitimate visitors to the facility, enforce Westlake house rules, make periodic rounds of the facility, respond to emergency maintenance problems, answer phones and communicate messages, and keep a log of the day’s events.

Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES:

Knowledge of Westlake Front Desk manual

The Westlake Front Desk Manual gives detailed policies and procedures for this position. The Front Desk Staff employee is to be familiar with and follow the procedures in the manual. The duties and responsibilities outlined in the manual include but are not limited to the following:

  1. Ensure security of the building.
  • Control front door access of the facility to both residents and guests.
  • Be aware and respond to any issues that may affect the safety or well being of the residents.
  • Be aware and respond to any immediate facility maintenance problems.
  • Do rounds of the inside and outside of the building every two hours or as instructed by a supervisor.                                                                                                                                                            
  1. Interact positively with Westlake residents and visitors.
  • Maintain professional boundaries.
  • Enforce house rules respectfully and firmly.
  1. Respond to medical and social crises.
  • Respond immediately to emergency alarms.
  • Respond to conflict situations between residents.
  • Assess a situation and call 911 as needed.
  1. Desk Reception.
  • Answer phones, take messages, and direct calls to voicemail.
  • Provide program information to public inquiries either on the phone or someone coming to the building.
  1. Keep a log of the shift events.
  • Write coherent, legible, time/dated entries into the staff log communicating information regarding resident and facility issues.
  1. Other duties as assigned by supervisor.

 

General Responsibilities:

  1. Observe/follow guidelines on confidentiality rights of residents and respect their privacy.
  2. Alert Management staff or Maintenance staff to issues/concerns regarding building or residents that are observed in course of performing duties.
  3. Maintain accurate record of hours worked and turn in timesheets on schedule.
  4. Attend trainings required of employees and staff meetings as scheduled.
  5. Become familiar with landlord/tenant law and the actions that are permissible for landlords.
  6. Maintain cooperative relationships with residents/businesses in surrounding neighborhood.
  7. Contribute to the mission of Catholic Community Services and Catholic Housing Services.
  8. Contribute to and support a positive, team-oriented work environment.

 

JOB CONDITIONS

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors.

 

PHYSICAL AND MENTAL ACUITY REQUIREMENTS:

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Able to ascend and descend stairs quickly to move from one floor to the other in order to respond to emergency situations.
  2. Able to walk the entire building (including stairways) and the outside perimeter in 10 minutes.
  3. Able to hear telephone rings, phone conversation, door bells, pager beeps, emergency alarms and client conversation.
  4. Able to speak clearly in person and on the telephone.
  5. Able to stay awake and alert the entire shift.
  6. Able to hand write legibly.
  7. Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor large spaces and identify concerns that require staff response.
  8. Able to detect color coding of keys.
  9. Able to sit for sustained periods of time.
  10. Mobility of hands/arms to enable keying into a unit or other locked area.
  11. Able to make independent decisions and apply sound judgment in performing job duties.
  12. Regularly able to perform duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS: (Qualifications which applicants must possess to be considered for the position.)

  1. Work history that demonstrates reliability and dependability.
  2. Work or volunteer history that demonstrates ability to interact and communicate with elders or vulnerable populations.
  3. Work or volunteer history that demonstrates good judgment and decision making skills.
  4. Demonstrated ability to write coherent, descriptive, legible communications.
  5. Ability to verbally communicate, write, take messages, and answer phones in English.
  6. Experience in crisis intervention.
  7. Ability to learn first aid/CPR skills.
  8. Ability to work within the mission, goals and objectives of Catholic Community Services and Catholic Housing Services

 

PREFERRED QUALIFICATIONS: (Qualifications which are desired in applicants; however, applicants without these qualifications will not necessarily be excluded from consideration if they possess minimum qualifications.) 

  1. High School Diploma or G.E.D.
  2. Experience working with elders.
  3. Experience working with alcoholic populations.
  4. Experience working with special needs populations.
  5.  Building security experience.                

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