CQI Management Analyst

5 days ago
Job ID
# of Openings
Family Preservation- Portland
USD $16.74/Hr.



This position is responsible for assisting the Family Behavioral Health site with the operations and service support necessary for smooth functioning of our FBH sites including general office management, administrative assistance, quality data entry and additional administrative supports including financial and Information technology.  The Operations Assistant 1 performs administrative and office support activities for multiple services areas and service contracts.  Duties include triaging telephone calls, receiving and directing site visitors, word processing and/or data input, creating spreadsheets and presentations using excel/PowerPoint, and ensuring documentation is filed correctly in clinical records.  Strong communication skills are required.   This position requires an individual who is efficient and comfortable being an active team leader and member of a team. The ability to multi-task, while maintaining complex schedules and managing administrative support duties, is also essential in this position. The Operations Assistant 1 should demonstrate resourcefulness, be a good problem solver and have strong organizational skills.   This position requires a steady completion of assigned essential duties in a timely manner to be successful and must demonstrate the ability to prioritize work assignments based upon FBH site priorities.




General Office Management Duties

  • Answer incoming phone calls, handle routine inquiries, and direct appropriate inquiries to appropriate staff person demonstrating strong communication skills.
  • Provide outstanding customer services, greet visitors and clients and assist with inquires in a positive and helpful way.
  • Coordinate and distribute incoming and outgoing mail.
  • Assist with correspondence.

Data Entry

  • Responsible for the quick and accurate entry of clinical and administrative data into the Electronic Health Record/management information system(s), to include: client registration and demographics, diagnosis, authorizations, clinical services, referral and exit information, outcome data, expenses/concrete costs, purchase orders, credit card vouchers, gift card usage, petty cash, etc.
  • Assess the accuracy of clinical and administrative data prior to entry into EHR and facilitate corrections with supervisors and staff prior to entry to avoid Medicaid billing errors.
  • Set up and maintain employee information and qualifications in the database.
  • Responsible for initial and monthly Medicaid status checks for all mental health funded consumers in order to verify funding compliance and third party coverage and input all changes into the management information system (MIS). Check error reports in data systems weekly and work with the Family Preservation MIS staff to resolve all errors prior to the end of the month.

Additional Administrative Supports-Financial and Information Technology

  • Assist in preparing bi-weekly employee payroll by tracking, scanning and mailing completed timesheets.
  • Assist in resolving payroll problems in a timely manner.
  • Handle all aspects of petty cash and purchase orders from distributing, tracking, data entry, mailing and filing.
  • Track inventory of gift cards and maintain spreadsheet and database.
  • Manage office credit cards by maintaining receipts, checking balances, and coordinating with the accounting department to ensure timely payment.




  1. Associate’s degree or equivalent in experience.
  2. Experience entering data into Electronic Health Records or similar data bases.
  3. One year’s administrative support services experience working in an office with progressively increasing duties.
  4. Strong computer skills especially in MS Office.
  5. Accurate attention to detail with filing and data entry.
  6. Excellent written and oral communication skills.
  7. Excellent interpersonal and organizational skills.
  8. Typing 50 words per minute, 10-key by touch.
  9. Experience with multi-line phone system.
  10. Must have reliable transportation, valid driver’s license, auto registration and automobile
  11. Must have an acceptable driving record per CCS’ driving policy (required to provide current driving abstract).
  12. Applicant must successfully pass required background checks prior to an offer of employmen
  13. Ability to work both independently and as a member of a
  14. Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing
  15. Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural



  1. Experience working in a non-profit organization.
  2. Familiarity with social service/mental health terminology and practices.


Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.


Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

Please let us know if you need special accommodations to apply or interview for this position.


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