Case Manager

2 weeks ago
Job ID
# of Openings
Social Services/Direct Client Services
USD $18.37/Hr.



The Wintonia is a 92 unit SRO serving very low income disabled individuals who were deemed homeless and vulnerable at time of application. Individuals are generally also alcohol dependent with or without serious physical and/or mental health impairments. Applicants to the Wintonia are referred primarily from the Dutch Shisler Sobering Center. The Wintonia provides permanent supportive housing within a housing first and harm reduction model.


Staff works from a multi disciplinary approach in which all staff coordinates services to ensure residents achieve housing stability in an environment that promotes individual dignity and respect. This position provides case management and partners with other service providers in carrying out the mission of Catholic Housing Services.



  1. Demonstrate a thorough understanding and operate from a philosophy of harm-reduction and trauma–informed care, including a primary utilization of motivational interviewing techniques and a strength based person centered case management approach.
  2. Responsible for a moderate designated caseload and assisting residents with tasks needed to improve quality of life and/or daily living skills for residents at higher risk of housing loss, or those who are in active crisis, or at a higher risk of crisis.
  3. Responsible for maintaining excellent communication, advocacy and care collaboration efforts to promote resident well-being, personal growth and housing stability thru informal and formal meetings and goal setting.
  4. Promote and provide referrals to all appropriate community resources and assist residents with completing appropriate entitlement paperwork; including benefits and housing applications.
  5. Meet all agency requirements for documenting in resident files and online HMIS reporting, and complete/update intakes, assessments, and Housing Service Plans with each resident
  6. Collaborate with clients on the Alcohol Management Program to create an alcohol distribution plan that best fits the client’s needs.
  7. Assist residents with tracking of appointments and transportation; as well as accompanying residents when appropriate to appointments.
  8. Initiate ongoing engagement with clients through intensive outreach, activities, groups, or other events that promote a healthy community as time allows.
  9. Participate in Wintonia team meetings, community meetings, case management client staffings and care conferences. As appropriate, ensure all appropriate eviction prevention tactics have been explored thru direct coordination and close cooperation with supervisors and property management staff.
  10. Tolerate unusual or unpleasant behavior(s) and provide de-escalation and crisis intervention with vulnerable and disabled individual- who may have current issues with, or long histories of trauma, substance abuse, mental health and/or chronic medical issues and/or be in an ongoing state of distress.
  11. Make home-visits to resident’s apartments to ensure resident welfare and to confirm the apartment is in a safe and homely state and to confirm unit is in compliance with all city and federal housing quality standards.
  12. Work closely with peers, direct supervisors and administrative staff to contribute to a community that celebrates and demands safety and dignity for all different ethnic identities, races, sexual orientations, gender identities served.


General Responsibilities:

  1. Observe/follow guidelines on confidentiality rights of residents and respect their privacy.
  2. Maintain accurate record of hours worked and complete timesheets on schedule.
  3. Attend trainings required of employees and staff or supervisory meetings as scheduled.
  4. Become familiar with landlord/tenant law and the actions that are permissible for landlords.
  5. Maintain cooperative relationships with residents/businesses in surrounding neighborhood.
  6. Contribute to the mission of Catholic Community Services and Catholic Housing Services.
  7. Contribute to and support a positive, team-oriented work environment.
  8. Perform other job-related duties as assigned.



This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Other working conditions may include frequent interruptions, working alone, evening or weekend work, and interactions with angry persons.



The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Able to ascend and descend stairs quickly to move from one floor to the other in order to respond to emergency situations.
  2. Able to walk the entire building (including stairways) and the outside perimeter in 10 minutes.
  3. Able to stand, kneel or crouch.
  4. Able to lift loads not normally exceeding 50 pounds and able to support up to 100 pounds.
  5. Able to hear telephone rings, phone conversation, door bells, pager beeps, emergency alarms and client conversation.
  6. Able to speak clearly in person and on the telephone.
  7. Able to stay awake and alert the entire shift.
  8. Able to hand write legibly.
  9. Able to read normal size print and handwritten log entries.
  10. Able to sit for sustained periods of time.
  11. Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using office equipment.
  12. Able to make independent decisions and apply sound judgment in performing job duties.


MINIMUM QUALIFICATIONS:   (Qualifications which applicants must possess to be considered for the position.)

  1. Minimum four years experience in human services, working with homeless, chemically dependent, mentally ill or other disadvantaged populations.
  2. Demonstrated problem/issue assessment skills, intervention planning/implementation skills, and crisis intervention skills.  
  3. Demonstrable understanding of drug and alcohol issues and harm reduction model.
  4. Knowledge of Word, Excel, Outlook, and database software.
  5. Able to communicate effectively in English with staff and residents.
  6. Work history that demonstrates reliability and dependability.
  7. Ability to contribute to an environment which honors and supports diversity and contributes to and environment of dignity and respect.
  8. Ability to work within the mission, goals and objectives of Catholic Community Services and Catholic Housing Services.
  9. Driver’s license and a good driving record that would qualify under CCS policy to drive an agency-owned vehicle.


PREFERRED QUALIFICATIONS:   (Qualifications which are desired in applicants; however, applicants without these qualifications will not be excluded from consideration if they possess minimum qualifications). 

  1. A Bachelor’s Degree in a Social Service related field
  2. Knowledge of local social services relevant to low income, homeless, drug addicted and/or mentally ill adults.
  3. Ability to speak and understand a second language.


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