Housing and Essential Needs is a statewide program and Catholic Community Services has contracted with King County to implement and deliver the prevention services locally. DSHS clients deemed eligible by DSHS (Department of Social and Health Services) to receive prevention funding to cover rental and/or utility expenses. Program staff will be located in offices throughout King County. It is anticipated that 1,700 people will receive assistance through the prevention program in King County each month.
The Intake Specialist conduct brief phone assessments with clients to verify initial eligibility and then they schedule qualified clients for a full assessment in the appropriate office. The intake line receives over 3,000 calls a month and staff schedule nearly 2,500 appointments a month. Intake Specialist answers client questions and provide basic information and referral for services in King County. The Intake Specialist assists with the EN bank which sees on average of 50 to 100 clients weekly.
This is a full time, benefits eligible position with generous paid time off. The pay range is $16.23-$17.21 DOQ.
MAJOR DUTIES AND RESPONSIBLITIES:
Inquires from Public
Input client level data on a regular basis into various data collection systems following specific data entry policies and procedures.
Essential Needs Bank
This position requires the employee to work in an office environment where there may be a moderate level of noise from telephones and conversations among employees. Working conditions may include interruptions, and interactions with individuals who are angry and/or dealing with mental health and substance abuse issues. Extensive use of telephones, computers and related office equipment is typical of this position.
PHYSICAL AND MENTAL ACUITY REQUIREMENTS:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MINIMUM QUALIFICATIONS: (Qualifications applicant must possess to be considered for the position.)