Live In Resident Business Manager

Job Locations US-WA-Seattle
Posted Date 3 months ago(12/13/2017 12:45 PM)
Job ID
# of Openings
USD $18.37/Hr.



­­­Monica’s Village Place is part of the Village Spirit Center for Community Change and Healing (VSC). The VSC is housing, services, and economic development initiative implemented to work for the collective well-being of Black families living in poverty across western Washington. Its vision is to help elevate the social and economic realities of these families through building affordable housing, providing supportive services and promoting asset acquisition. Through directed marketing, we will address the disproportionate representation of Black/African Americans among the homeless and low wage earners in western Washington


The Resident Business Manager, under the supervision of the Program Director, is a live in position that will be dedicated to building community while assisting with the management and operations of Monica’s Village Place. The Business Manager works to ensure each of these properties is achieving high occupancy, financial, and compliance standards by assisting the Program Director in three main areas: Processing Applications/Leasing; Accounts Payable and miscellaneous financial tasks; Special Review and Annual Review Tenant Income certifications. The Business Manager works directly with applicants and tenants to achieve occupancy and compliance requirements. All staff members assist residents in the creation of a supportive and dignified environment. The position will involve ongoing compliance and accounting tasks at both properties


This is a full-time (37.5 hours per week) live in position.    Rent will be deducted from pay.  Pay range is $18.37-$20.44/hour DOQ and includes benefits and generous paid time off.


Facility Oversight:

  • Alert Management to maintenance and non-maintenance areas of concern and/or tenant lease violations
  • Be willing and able to be on-call after hours/weekends for emergency security/building related calls-including lock-outs
  • Become familiar with landlord/tenant laws and the action that are permissible for landlords
  • Provide passive security while working at the property
  • Walk entire property twice daily, assuring that doors are closed/locked, and that trip hazards, illegal dumping, graffiti, illegally parked vehicles and other problems are noted and addressed promptly.       Also ensure no littler accumulation in or outside the property
  • Be available via phone and be able to respond quickly to emergency calls. Take rapid action(s) to solve urgent problems, preventing further damage or harm to building and/or tenant
  • Meet vendors at property for scheduled and emergency maintenance duties
  • Educate tenants as to the correct use of apartment features.       Communicate with tenants and staff for the purpose of understanding their concerns about the maintenance of their apartments and the building as a whole
  • Perform common area janitorial duties in emergencies as needed on days when janitorial staff are not present.
  • Ability to contribute to an environment that honors and supports diversity, and a commitment to treating others with dignity and respect.

Processing Applications/Leasing:

  • In collaboration with the Program Director, schedule and conduct applicant interviews with potential future tenants, including the completion of required SHA, WSHFC, and VSC initial certification paperwork.
  • Process applications, submit requests for background checks and obtain all other third-party verifications such as income, disability, student status, homeless verifications etc as required by funders to determine applicant eligibility
  • Prepare applications for Program Director to review and approve
  • Prepare move-in tenant paperwork (leases, lease addendums, required landlord notifications, etc).
  • As needed, assist the Program Director with affirmative marketing campaigns, bi-annual waitlist purges, and other duties focusing on maintaining a 95% occupancy standard


Interim/Annual Tenant Income Certifications:

  • Assist residents through the annual review and special review process to ensure compliance with all funders, including the Washington State Housing Finance Commission (WSHFC), City of Seattle, State of Washington Department of Commerce, and the Seattle Housing Authority (SHA)
  • Maintain annual certification due date log and send out relevant 120-, 90-, 60-, and 30-day annual certification notices to residents
  • Follow up promptly with SHA staff requests related to application, new move-in, transfer, special or annual reviews (includes obtaining additional documentation needed, outreaching tenant for missing information, etc)
  • Meet at least monthly with the Program Director to review annual certification progress and discuss compliance issues as the arise.
  • Provide assistance to residents in obtaining income, asset, student status and expense documentation to secure and maintain entitlements related to housing and support services

Accounts Payable and Finances:

  • Prepare all Accounts Payable and Check Requests for regular monthly bills
  • Submit monthly bills in a timely fashion and follow CHS Accounts Payable deadlines
  • Respond promptly to requests from designated CHS Accounts Payable staff
  • Purchase approved building and office supplies
  • Maintain on-site Accounts Payable files and assists in organizing building financial records archive
  • Collection of Rent – Subsidy and tenant and issuing receipts
  • Work with the Property Manager on accounts that are delinquent due to rent, damages, security deposit, fee’s, etc.
  • Collect and deposit laundry income monthly
  • In the Program Director’s absence, and/or as needed, make all bank deposits in a timely fashion
  • Collect and prepare financial supporting documents and work with CHS accounting staff to ensure a correct audit trail


General Responsibilities:

  • Observe/follow guidelines on confidentiality rights of residents and respect their privacy
  • Maintain accurate record of hours worked and turn in timesheets and mileage records on schedule
  • Attend trainings required of employees and staff meetings as scheduled. Attend external trainings as appropriate/approved to improve knowledge and job skills, including Basic WSHFC Tax Credit Certification course, SHA Section 8 Project-Based subsidy training and Fair Housing Training
  • Maintain cooperative relationships with residents/businesses in surrounding neighborhood
  • Contribute to the mission of Catholic Community Services and Catholic Housing Services
  • Contribute to and support a positive, team-oriented work environment
  • Produce a resident newsletter in conjunction with the supervisor
  • Building community by having monthly activities
  • Perform other job-related duties as assigned


Minimum Qualifications:

  • BA; extensive relevant experience may substitute for part of the educational requirement
  • Two year administrative and/or office management experience
  • Ability to maintain a high level of confidentiality and handle sensitive information appropriately
  • Computer skills with intermediate skill with Microsoft Windows applications and ability to utilize a property management software system
  • Good oral and written communication and team building skills
  • In the absence of the Program Director, available to be on-call some weekends and holidays.
  • Ability to work within the mission, goals and objectives Catholic Housing Services
  • Background in tax credit and/or subsidized housing programs and facilities management
  • Basic accounting knowledge
  • To be available as needed between shared properties in the Seattle area
  • Criminal background checks history are required prior to employment


Preferred Qualifications:

  1. Two year experience providing basic bookkeeping support
  2. Demonstrated commitment to working with homeless populations, families with children and/or special needs populations


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