- Provide outreach and engagement services to the residents, building trust and relationships from which to provide services.
- Assist on-site managers to identify and monitor residents who may need assistance; meet regularly with managers to coordinate services.
- Assist residents in making applications for needed resources, including income, health care, employment, day care, transportation and other support services.
- Develop ongoing relationships with community resources such as health clinics, assessment/case management, counseling programs, day care centers, legal services, recovery programs, ESL classes and other community resources needed by residents.
- Educate residents on service availability, application procedures and client rights, and provide advocacy as appropriate.
- Provide linkage to community resources for those residents that need assistance in accessing services. Act as an advocate for residents on a continuing basis to ensure consistent service from these agencies and systems. Monitor effectiveness of response and resident satisfaction with resources.
- Help residents build informal support networks with other residents, family and friends. Work with housing manager to plan and supervise community-building activities, such as meals, outings, holiday celebrations and community events.
- Coordinate volunteers to continue ongoing Homework club, teen field trip program, physical education program, and community garden. Assess these programs periodically to determine whether they are effective and consider alternate or additional programs as feasible and appropriate.
- Create directory of providers for use by both staff and residents, as needed.
- Assist in coordinating move-out planning when residents plan to move out from their residence; and as necessary, work with manager on eviction proceedings and prevention.
- In all of the above responsibilities, maintain case notes (i.e., a record of the resident contract, referrals and time spent) in the project file.
- Working in coordination with CCS/CHS grant coordination staff, responsible for conducting the full range of activities required to prepare, submit, and manage grant proposals to foundation and corporate sources.
- Perform prospect research on foundations and corporations to evaluate prospects for corporate and foundation grants.
- Work with finance to gather information necessary to report to corporate/foundation funders on current grant programs.
- Comply with all grant reporting as required by foundation/corporate donors
- Maintain regular, scheduled office hours.
- Attend pertinent meetings that relate to this position.
- Respond immediately to resident concerns, complaints and inquiries.
- All other duties as assigned.
This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, dust, noise, and odors. Working conditions may include frequent interruptions, working alone, evening work, working long hours during peak periods, interactions with angry persons, and extensive computer use.
PHYSICAL AND MENTAL ACUITY REQUIREMENTS:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to hear telephone rings, face-to-face and phone conversation, door bells, pager beeps and emergency alarms.
- Able to speak clearly in person and on the telephone.
- Able to handwrite legibly.
- Able to read normal size print and handwritten notes.
- Mobility/dexterity of hands/arms to enable keying into a unit or other locked area, as well as using a computer and other office equipment.
- Regularly able to perform duties as assigned.
- Able to make independent decisions and apply sound judgment in performing job duties