MAJOR DUTIES AND RESPONSIBLITIES:
- Case Management(Average of 150 clients) & Chore coordination
- Maintain a caseload of around 150 clients receiving in-home volunteer services
- Maintain wait list and prioritize service requests based on needs/resources of client and volunteer availability.
- Conduct in-home visits to assess for appropriateness with program and provide enrollment materials to clients on program policies and guidelines.
- Record and enter case notes into database regarding client health, behavior and referrals.
- Record and track status of services and requests in database in timely manner.
- Provide resources and/or referrals to other services as needed.
- Monitor client satisfaction and/or referrals to other services as needed.
- Work with VS Team to develop emergency plan for service delivery in event of natural disaster or pandemic flu.
- Work with clients, their case managers, family members, and the volunteers who serve them to address issues that come up in correlation with aging, mental and/or behavioral concerns, and physical health issues.
- Through home-visits, phone calls, and communicating with volunteers matched with the client, assess the wellbeing and needs of VS clients, and make reports to Adult Protective Services as needed.
2. Volunteer Recruitment and Management (average of 90 ongoing and 400 episodic)
- Manage and oversee regional network of volunteers placed remotely in the homes of clients
- Establish and institute a recruitment strategy for assigned geographic area, including the placement of ads, forming partnerships with agencies serving the same population, and outreach to community groups and organizations.
- Orient and train volunteers to ensure maximum understanding of program policies and agency guidelines, assure confidentiality and promote safety.
- Maintain regular contact with volunteers. Collect, track and report volunteer hours on a monthly basis, and maintain notes in electronic volunteer record in database in a timely manner.
- Monitor and evaluate volunteer satisfaction through monthly contact and annual survey.
- Provide ongoing support for volunteers, checking in regularly and providing coaching to ensure that volunteers observe proper boundaries and effectively complete their assignments, and redirect or end their volunteer assignment when necessary.
- Develop and implement recognition activities for motivation and retention of volunteers.
- Identify and recruit volunteers to serve in leadership roles that include outreach, recruitment and coordination of services.
- Register, train and supervise one-time and on-going group projects.
3. Community Relations and Outreach
- Research and implement recruitment plan to meet service needs in communities.
- Establish partnerships with local faith communities, service organizations, businesses and schools to create volunteer opportunities and provide chore support for older adults.
- Maintain active presence in region by representing the program and agency at community events, meetings, fairs and presentations.
- Network with other service providers to ensure strong working relationships.
- Participate in community meetings, service provider and/or advocacy groups.
- Work closely with local city governments to coordinate services for their residents.
4. Oversight of Volunteer Leaders, Office Volunteers, Service Learning Students and Interns
- Recruit, interview, and provide training and oversight for volunteers assisting with program support (i.e. interns, volunteer leaders, office volunteers and service learners) to ensure understanding of program policies and confidentiality.
- Develop volunteer position descriptions and work plans to meet goals for volunteers and program.
- Provide performance feedback and on-going training as needed.
- Identify recruit, train and oversee 5-10 volunteers serving in leadership roles.
- Maintain regular contact to provide adequate oversight and resources.
- Complete evaluation forms for service learning students.
- Maintain positive working relationships with staff, collaborative members, and community partners.
- Maintain accurate record of hours worked and turn in timesheets on schedule.
- Attend trainings required of employees as scheduled.
- Participate as team member in staff and supervisory meetings as required.
- Contribute to and support a positive, team-oriented, culturally-diverse work environment.
- Perform other job-related duties as assigned.
This position requires the employee to work in an office environment where there is noise from telephones and conversations among employees and clients as well as working in the community. Working conditions may include interruptions. Extensive use of telephones, computers and related office equipment is typical of this position.
PHYSICAL AND MENTAL ACUITY REQUIREMENTS:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to prioritize multiple tasks, and to work independently and as a team member.
- Hearing ability to successfully facilitate meetings.
- Excellent verbal and communication skills.
- Able to hand write legibly.
- Able to read normal size print and handwritten notes.
- Able to sit for sustained periods of time.
- Mobility/dexterity of hands/arms to enable use of computer, phone and other office equipment.
- Regularly able to perform duties as assigned.
- Able to make independent decisions and apply sound judgment in performing job duties.