Business Manager

1 week ago(1/11/2018 5:38 PM)
Job ID
# of Openings
USD $18.37/Hr.



Rose of Lima House is a 50 unit SRO community serving very low income women with disabilities who are homeless at time of move-in. Applicants may have untreated mental health and chemical dependency issues or co-occurring disorders; many have histories of trauma. Referrals to Rose of Lima House are through King County’s Coordinated Entry system. Rose of Lima House provides permanent supportive housing within a Housing First and Harm Reduction model.


The Rose of Lima team works from a multi-disciplinary approach in which all staff coordinate services to promote housing stability in an environment that honors and respects the dignity of each resident. We offer compassionate support that emphasizes safety and stability while encouraging sustained growth in independent living skills. We do so in an environment of promise that welcomes diversity and honors each woman's unique experience.


Rose of Lima House shares space with Noel House Programs in the Bakhita Gardens building in Belltown. Noel House Programs provides women experiencing homelessness with 20 units of shelter and 20 units of housing on the 2nd floor at Bakhita Gardens.


Rose of Lima House is the property manager for the 1st floor commercial tenant, the 20 units of permanent housing on the 2nd floor at Noel House, and the Rose of Lima apartments on the 3rd through 6th floors.



As part of the management team, this position is responsible for lease up of new residents and recertification of current residents, overseeing the turnover of units, processing accounts payables, accepting rent, providing financial information for funder reports, and participating as a member of the management team. The Business Manager uses best practices to meet the regulatory standards of compliance for tax credit and government agencies.  


This is a full time, benefits eligible position with generous paid time off.  Pay range is $18.37-$20.44/hour DOQ.



Resident Certifications:

  1. Prepare new leases and landlord documents for applicants.
  2. Ensure that all lease documentation meets contract obligations and regulations.
  3. Enter resident information into Boston Post software program.
  4. Conduct resident recertification annually and interim re-certifications as needed. Assist residents through the recertification process to ensure compliance with funder requirements.
  5. Act as a liaison between SHA and residents. Advocate for residents with agencies providing financial benefits and services.
  6. Coordinate with SHA and other funders for unit inspections.
  7. Update Lease including House Rules when determined by changes in the program, landlord-tenant laws or funding requirements.
  8. Ensure compliance with Federal Housing Standards and Fair Housing Laws.

Rents and Finances:

  1. Collect resident rents, fees and security deposits. 
  2. Serve as point person for the King County Coordinated Entry process.
  3. Issue legal notices for late payments.
  4. Prepare and make all bank deposits.
  5. Maintain rent roll and all resident financial information in the Boston Post software program.
  6. Notify Program Director when a resident is in arrears.
  7. Reconcile with SHA for monthly subsidies and vacancy losses. 
  8. Prepare all account payables for regular monthly bills.
  9. Track financials and work with vendors on billing and service issues.
  10. Coordinate the purchase of equipment and supplies for office, maintenance, and janitorial needs.
  11. Serve as a contact with funders and monitoring agencies in the absence of the Program Director.


Management Team:

  1. Participate in weekly Rose of Lima staff meetings and monthly Bakhita Gardens meetings.
  2. Participate in monthly Rose of Lima house meeting.
  3. Assist Program Director with policy reviews, policy development, annual management plan and lease reviews.
  4. Meet with residents to discuss infractions of lease and house rules.
  5. Assume responsibility for the operation of the facilities in the absence of the Program Director, including but not limited to: facilities emergencies, resident related emergencies, and landlord functions such as responding to lease violations and resident grievances.
  6. Manage crisis situations involving alcohol/drugs, mental health and medical services.



  1. Observe/follow guidelines on confidentiality rights of residents and respect their privacy.
  1. Maintain accurate record of hours worked and turn in timesheets on schedule.
  2. Attend trainings required of employees.
  3. Maintain cooperative relationships with residents/businesses in surrounding neighborhood.
  4. Contribute to the mission of Catholic Housing Services.
  5. Prepare 48-hour notices and distribute to units.
  6. Develop and support a positive, team oriented work environment.
  7. Perform other job-related duties as assigned.


This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions, working alone, interactions with angry persons, and exposure to computer CRTs.



The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Able to hear telephone rings, phone conversation, door bells, emergency alarms and face-to-face conversation.
  2. Able to speak clearly in person and on the telephone.
  3. Able to hand write legibly.
  4. Able to read normal size print and handwritten notes.
  5. Able to sit for sustained periods of time.
  6. Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment.
  7. Able to make independent decisions and apply sound judgment in performing job duties.
  1. Regularly able to perform duties as assigned.



  1. One year administrative and/or office management experience.
  2. Familiarity with basic bookkeeping.
  3. Demonstrable ability to undertake complex tasks and adhere to policy and procedure.
  4. Ability to work with women who may have substance use disorders, physical and mental health challenges, and who may have difficulty navigating systems.
  5. Proficient computer skills with ability to utilize a property management software program.
  6. Demonstrated commitment to working with homeless populations.
  7. Good organizational ability and positive interpersonal skills.
  8. Ability to work within the mission goals and objectives of Catholic Housing Services.



  1. Experience working with homeless women in a housing or shelter setting.
  2. Experience with subsidized or tax credit housing programs.
  3. BA in Business or Social or Human Service field
  4. Experience with Boston Post property management software.


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