• Residential Service Coordinator/Counselor – Sebastian Place - Lynnwood/Snohomish Co. - (P/T Variable, 0-37.5 hrs pr wk position)

    Job Locations US-WA-Everett
    Posted Date 2 months ago(3/7/2018 8:05 PM)
    Job ID
    # of Openings
    Housing - Direct Service
    USD $16.32/Hr.
  • Overview

    Sebastian Place Veteran’s Housing located in Lynnwood, WA will provide 20 units of permanent supportive housing for chronically homeless and vulnerable Veterans and it will be the first project of its kind in Snohomish County, fulfilling a critical need in the community. With our partners, Snohomish County and the Veterans Administration, Catholic Community Services of Western Washington will provide supportive services to the residents, with a focus on long-term stability. Sebastian Place will provide another housing choice for chronically homeless Veterans that have difficulty finding and qualifying for housing in the private market and that are seeking a supportive community.


    Incumbent is responsible for daily crisis management, milieu relationship management, and effective and safe daily building operation at Sebastian Place; a 20 unit, permanent/ supportive housing project for highly vulnerable, chronically homeless veteran adults.   Incumbent would be part of a team of support staff for residents and building operations. 


    Position is P/T Variable, hours are based on program need.  


    Pay is $16.32 - $17.14/hr DOE/Education.


    Candidates must be available to work Evenings and Weekends.


    For internal candidates/union positions only: Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.



    • Interact and model appropriate professional behaviors with residents in the general milieu of Sebastian’s Place common areas.
    • Coordinate and facilitate outside services with residents:
      • Contact outside service providers to schedule, confirm and manage a variety of appointments.
    • Provide outreach and engagement of service-resistant residents through creative, resourceful strategies that build trust and confidence.
    • Initiate, facilitate and promote on-site recreational and therapeutic activities (such as, but not limited to Community Garden & CD Group coordination and Social engagement & enrichment activities).
    • Acts as first responder to neighbor/community concerns promptly and professionally; ensure coordination with Manager and Housing Director as needed.
    • Maintain safety and security by monitoring all common areas and enforcing program rule Conduct at least one walk through of the property per shift.
    • Respond to emergencies and initiate action as required, including contact with emergency response systems; may include resident welfare checks.
    • Ensure significant events involving residents and building operation activities are recorded accurately in daily log:
      • Read daily logs upon shift entry
      • Pass on all necessary information during shift overlap for seamless coverage
      • Elevate issues as appropriate to Supervisor
    • HMIS – Incumbent is expected to develop proficiency in maintaining accurate client records in HMIS, the client tracking software application used by programs throughout the agency.  Proficiency includes entry of data into the client record, the editing of information as needed, and the printing of reports within HMIS.
    • Respond to resident complaints involving other residents; coordinate with manager, CHS Building Manager, VASH case managers, and/or community partners as needed.
    • Assess resident requests for maintenance, lease issues, rent payments, etc. in order to evaluate for appropriate assistance and/or direction to CHS building staff or other relevant services.
    • Participate in weekly staff meetings (including internal CCS programs, CHS staff as needed, and community partners).
    • Attend trainings as needed/required.
    • Provide transportation to residents as needed/requested.
    • Other duties as assigned.



    • Completion of at least 3 years college in social services or related field, plus experience in human services field working with vulnerable populations.


    • 3 years’ experience in human services working with vulnerable populations (including but not limited to homeless adults, the economically disadvantaged, mentally ill or chemically dependent).


    • 3 years working in veteran’s services.

    All candidates must meet the minimum qualifications below:

    • Ability to work effectively with clients displaying a wide range of unpleasant and/or challenging behaviors.
    • Understanding of homelessness and various characteristics of homeless adult population; experience with the issues of mental illness and chemical dependency preferred.
    • Reliable transportation, WA State Driver’s License & proof of current automobile insurance.
    • Proof of acceptable driving record (Driving Abstract-Employer version-full driving record required).
    • Ability to communicate and work effectively with staff from various backgrounds.
    • Able to communicate effectively in with staff, residents, and community partners.
    • Ability to learn crisis intervention skills and behavior management.
    • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
    • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
    • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
    • Criminal History Background Checks are required prior to employment.



    • Residential property management experience.


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