• Program Supervisor I

    Job Locations US-WA-Tacoma
    Posted Date 1 month ago(4/19/2018 1:58 PM)
    Job ID
    # of Openings
    Homeless Adult Services
    USD $33,462.00/Yr.
  • Overview

    $33,462.00 - $37,225.50 YR/DOE


    Catholic Community Services, Homeless Adult Services (HAS) is the largest provider of adult homeless services in Tacoma, Washington. Nativity House (NH), a program of HAS, is the central hub to serve homeless adults in the Pierce County region.   It operates 24-hour/7-day a week, offering services (emergency shelter, meals, systematic outreach, Rapid Rehousing, Mental Health and Co-Occurring Disorder treatment, Employment Services, Spiritual Support, 50 units of permanent supportive housing, etc.) to meet the basic needs of individuals experiencing chronic homelessness guests with meeting their goals.


    The Program Supervisor for the Stability Site is responsible for the day and overnight management and operation of the Stability Site, in accordance with the mission and policies of Catholic Community Services. The position oversees the Site operations, supervises site staff, ensures compliance with safety standards and regulatory requirements, and is accountable for sound management of resources and achievement of key performance indicators of the program.


    Shelter Responsibilities

    • Ensure the safety and security of employees and guests. Respond daily to crises for the Stability Site as well as the area Business if needed.
    • Request proper emergency and police response according to Standard Operating Procedure (SOP) Manual as needed.
    • Assist individuals as needed to maintain a stable and safe environment, mitigate conflict, and protect material assets.
    • Patrol, observe, and report around site perimeter, including COT authorized off-site parking area for residents, staff, and service providers and general neighborhood related to businesses.
    • Monitor security and neighborhood needs, and revise security practices as needed to promote a safe environment and to support program and agency goals.
    • Supervise data entry and HMIS registration.
    • Ensure all reports are completed on a timely basis. Complete reports for all funding sources as needed.
    • Ensure security procedures and patrols are followed.
    • Ensure that staff monitor outside security cameras, provide back up to staff as needed for responding to loitering, drug activity or other behaviors within the two-block radius.
    • Ensure that each guest is given an intake interview to get an understanding of their history, issues contributing to homelessness, barriers to housing, and their stage of change.
    • Maintain a file on each guest in accordance with the records retention policy of Catholic Community Services.
    • Oversee the Ban process and ensure that the Ban is appropriate for the situation, written timely, factual, and behaviorally descriptive.
    • Oversee and provide behavioral management by helping guests to resolve conflicts and make pro-social choices through the grievance procedures.
    • Other duties as reasonably assigned.    

     Staff Supervision

    • Recruit, train, & schedule site staff. Conduct annual performance reviews with staff.
    • Supervise and coordinate schedule for Lead Shelter Program Generalist, Shelter Program Generalist, Shelter Security, and On-call staff.
    • Promote ongoing training and support, and ensure attendance at all CCS mandatory trainings for site employees.
    • Communicate effectively with staff, setting clear and specific expectations.
    • Review and address workplace safety issues.
    • Mediate and resolve disputes consistent with agency corrective action policy.
    • Commit to, model and assure zero tolerance for discriminatory behavior.
    • Build relationships with local neighborhood and community representatives to further common goals; including monthly meetings with the City Of Tacoma Staff and weekly provider meetings.
    • Develop and ensure the safekeeping of a workplace that values and supports a culturally and ethnically diverse work environment. Provides regular, real-time feedback, coaching, modeling and support to staff responding to crisis situations, including:
      1. Individuals engaged in or about to engage in verbal and physical conflicts with each other,
      2. Individuals engaged in conflict with staff
      3. Reports of Individuals having weapons on premises
      4. Individuals experiencing Medical Crisis
    • Ensures staff respond appropriately to non-crisis security situations or take appropriate proactive actions including
      1. Conducting internal and external rounds throughout the facility and campus to monitor and ensure safety.
      2. Monitors facility and resident population for improper conduct or unauthorized persons inside facility
      3. Supports and enforces behavioral guidelines
      4. Escorts residents off of the premises when appropriate.
      5. Provide customer service to all visitors and residents and assist them to authorized areas

    Communicate staffing needs to Operations Manager, assisting in identifying and interviewing quality candidates.


    Information Management

    • Communicates incidents, issues and other relevant information accurately and timely to appropriate staff through recording entries into computer system, log book and/or personally through meetings as appropriate.
    • Reviews and approves incident reports. Recommends policy and practice improvements. Ensures staff receives feedback for improvement of both security practice and incident report writing.
    • Ensures that Ban Records are complete, accurate, and include a photo whenever possible.
    • Ensure all relevant staff have proper training to effectively use the security camera system, including viewing in real time as well as viewing and saving recorded footage.
    • Reviews logbook and other communication systems daily to keep informed of issues.

    Safety and Sanitation

    • Ensure that appropriate safety and sanitation procedures are being followed by regularly inspecting the facility for cleanliness and safety.
    • Coordinate with cleaning staff to ensure the following minimum standards:
      1. Ensure that all areas of the Site (entrances, exits, parking lot, courtyard, tents, pallets, offices, etc.) are free of debris and clutter.
      2. Ensure that walls, vents and ceilings are dust and mold free.
      3. Ensure that floors are clean and dry.
      4. Ensure that equipment and furniture are in proper condition for use.

    System-wide collaboration

    • Work collaboratively with Tacoma providers, City of Tacoma staff, Facilities & Maintenance Staff and the Mental Health Team to ensure the safety and support services for staff and guests.
    • Provide one-on-one support and referral to HAS Mental Health Team as needed.
    • Participates in departmental meetings.
    • Other duties as assigned.


    Minimum Qualifications

    • A minimum of 2 years of supervisory experience or 2 years’ experience in a lead capacity working with homeless individuals.
    • Work with diverse population including people with active mental health and chemical dependency issues
    • Availability to work flexible hours (days, evenings, nights, weekends).
    • Proof of negative TB test within past 12 months.
    • Ability to obtain a CPR/First Aid Certification.
    • Applicant must successfully pass required background checks prior to an offer of
    • Must have reliable transportation, valid driver’s license and automobile insurance.
    • Must have an acceptable driving record per CCS’ driving policy. (required to provide current driving abstract)
    • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services and a knowledge of and commitment to working within the Social Teaching of the Catholic Church
    • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
    • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations


    Preferred Qualifications

    • BA in social services or related field.
    • Experience working with complex databases and running reports from those databases.

    Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.


    Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

    Please let us know if you need special accommodations to apply or interview for this position.


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