• Housing Case Manager

    Job Locations US-WA-Seattle
    Posted Date 4 months ago(2/6/2018 5:12 PM)
    Job ID
    # of Openings
    Homeless Adult Services
    USD $18.37/Hr.
  • Overview


    Coordinated Entry for All (CEA) offers an organized, efficient approach to providing homeless households, including young adults, single adults, families with children, and veterans with services and housing by creating streamlined linkages to programs and matching households’ needs to providers’ strengths and capacity. As part of CEA, Regional Access Points (RAPs) serve as the first point of contact for households experiencing homelessness.




    This position has three core components, they are: assessment, housing navigation, and diversion.



    All clients served through this position will be experiencing a housing crisis and many will not be connected to any other service providers. This position will accept household appointments and walk-in clients, of any household type and offer alternative off-site access (mobile assessment, etc.), discuss diversion options, and where appropriate, referrals to diversion services. Provide household assessment using CEA Housing Triage Tool to determine type of housing referral. Discuss next steps with household and what to expect based on current housing placement by vulnerability score. Facilitate identification of household strengths and needs, and referrals to other mainstream services, notably employment and education to increase household income.



    Housing Navigators will provide housing navigation services to ensure clients are supported in gathering documentation needed for housing screening. Assistance may include assisting with obtaining ID, homeless history, documentation of disability and other required documents for housing.



    Diversion conversations are strengths-based conversations held with every household to explore if the household has any safe alternatives to entering the homeless system. This approach benefits from keeping an open mind and offers opportunities for creativity between the staff and the client. If a household identifies a strategy, the Housing Case Manager will work with the household to achieve this outcome. Strategies to resolve the housing crisis could include negotiating and paying housing debt, paying deposits and rent, negotiating with family members or friends to allow the person to stay with them, and assisting with travel to family or friends out of the area. The decision on whether to proceed ultimately lies with the client.


    This is a full time, 37.5 hours per week, benefitted position with generous paid time off.  Starting range is $18.37-$20.44/hour DOQ.




    Direct Service:

    1. Ability to travel up to 5 days per week throughout King County.

    2. Attend CEA case conferencing and RAP meetings as scheduled by the CEA team.
    3. Employ crisis management skills to respond to the households’ immediate housing crisis as needed.
    4. Conduct diversion conversations to explore safe alternatives to entering the homeless system during all assessments.
    5. Implement diversion case plan or referral when diversion is possible.
    6. Maintain a caseload of between 12+ households exploring diversion or needing navigation assistance.
    7. Complete CEA triage tools for eligible households.
    8. Ensure assessment barriers (i.e. translation services, transportation issues) are effectively addressed.
    9. Assist households to gather supporting documentation required for housing applications.
    10. Provide ministry of presence to client households.
    11. Be familiar with King County shelter and housing resources and provide families with other community services.
    12. Have strong time management skills and be able to juggle competing priorities, especially when dealing with clients in crisis.
    13. Exercise good judgement and act within program standards when providing financial or other assistance to households.

    Data and Standards:


    1. Input data into the local HMIS and other data entry systems. The HMIS Database is currently operated by Bitfocus, this is a large, complex database that requires a very high level of attention to detail and comfort working with data systems.
    2. Ensure client records are kept in accordance with agency standards with all necessary documents both scanned into the database as well as paper copies retained in the file.
    3. Ensure that clients are giving informed consent to have the personal identifying information included in HMIS, this includes having a discussion of both the benefits and risks of HMIS.
    4. Maintain confidentiality practices for all interactions with clients, other agencies and with data entry into HMIS.

    General Responsibilities:

    1. Adhere to confidentiality guidelines and respect family privacy.
    2. Ensure household voice is represented in housing assessment and referral processes.
    3. Maintain accurate record of hours worked and submit timesheets on schedule.
    4. Attend required trainings as scheduled.
    5. Participate in staff and supervisory meetings as required.
    6. Participate in agency advocacy on behalf of the people we serve.
    7. Contribute to and support a positive, team-oriented, culturally diverse work environment.
    8. Perform other job-related duties as assigned.


    JOB CONDITIONS: This position requires the employee to work in an environment where there is a high level of pressure to place household in shelter and housing quickly; there may be times when working conditions include interruptions and interactions with individuals who are angry/upset and/or dealing with mental health and substance use challenges. Extensive use of telephones, computers and related office equipment will be required. Travel between assessment offices and to complete housing inspections will be required and access to reliable transportation is required. The position will require some weekend and evening hours. This position is a mobile position and will work from multiple sites in Seattle. This position requires flexibility and strong organizational skills.



    1. 2 years’ experience working with households experiencing homelessness or a bachelor’s degree in social work, sociology or a related field.
    2. Fluency in second language that is spoken by a substantial number of King County residents.
    3. Proficiency in Microsoft Office Suite, HMIS or other databases, and Google Drive.
    4. Understanding of challenges participants may face, including discrimination, alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
    5. Understanding of specific barriers immigrant and refugee households face.
    6. Excellent written and oral communication skills.
    7. Excellent computer skills, with ability to maintain complex client records.
    8. Commitment to working within the mission, goals and objective of Catholic Community Services.
    9. Criminal history background checks are required prior to employment.
    10. Access to reliable transportation.
    11. Valid driver’s license and ability to be approved as a CCS Driver


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