CCSWW

  • On Call Front Desk

    Job Locations US-WA-Seattle
    Posted Date 4 months ago(2/28/2018 7:04 PM)
    Job ID
    2018-2929
    # of Openings
    3
    Category
    Administrative/Clerical
    Min
    USD $15.45/Hr.
  • Overview

    The Front Desk On-Call is a key part of our team at Catholic Community Services (CCS). Guided by core values of compassion, diversity, excellence, justice and stewardship this, position exemplifies Catholic Community Services commitment to social justice by ensuring a welcoming and dignified environment for everyone who uses the Randolph Carter Family Center.

     

    This position requires someone who can work with diverse populations and provide culturally competent customer services. This person is responsible for greeting people and checking them in at the reception desk of the Randolph Carter Center. Visitors to the center include clients, staff and community members. In addition, this role observes the building and communicates any maintenance issues to the Facilities Manager. This position will, at times, require light maintenance duties to support the safety and functionality of the Randolph Carter Family Center. A potential candidate must be dependable with strong communication skills and be flexible. This position calls for someone who has exceptional customer service skills.

    Responsibilities

    RCC FRONT DESK DAILY OPERATIONS:

    • Ensure supervisor is kept up-to-date on all work-related issues, problems and/or needs on a timely basis by promptly advising of any unusual situations or work-related irregularities.
    • Ensure visitors sign-in and out of the building, ensuring safety, security and report any suspicious or unlawful acts to the supervising personnel when appropriate.
    • Notify staff of visitors’ arrival and provide appropriate instructions to visitors.
    • Answer multi-line phone system directing caller to appropriate staff or refer to appropriate community resource.
    • Maintain current community resource materials and respectfully provide to visitors as requested.
    • Monitors appointments to determine if guests may enter the building.
    • Process incoming and outgoing mail for the RCC center. Inform appropriate programs/staff of deliveries/packages and incoming faxes.
    • Facilitate communication with others who staff front desk by noting incidents in the log, and reading entries made by others.
    • Performs variety of clerical duties such as maintaining staff vehicle identification log, providing job announcements, applications for applicants, and keeping Lobby Reader Board current.
    • Check after-hours voice mail and ensure messages reach their intended destination.

     

    BUILDING MAINTENANCE/SAFETY SUPPORT

    • Monitor the cleanliness of the facility interior and exterior, including daily litter pick up.
    • Observes and reports safety hazards to the proper persons or department for correction.
    • Assist Building Operations Supervisor with basic building tasks such as moving furniture, attending to running toilets, installing wall hangings, etc.
    • Perform other related duties or special projects as assigned or directed.
    • In case of an evacuation, able to follow evacuation procedure and perform sweep of designated area.

    Qualifications

    MINIMUM QUALIFICATIONS:

    1. Customer service experience
    2. Access to phone or email for timely communication.
    3. Demonstrate mature, responsible judgment in previous positions held.
    4. Good verbal communication, organization, and planning skills.
    5. Computer experience in Microsoft Office.

     

    PREFERRED QUALIFICATIONS:

    1. 1 year of related experience.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed