• Business Manager

    Job Locations US-WA-Seattle
    Posted Date 6 days ago(5/21/2018 4:44 PM)
    Job ID
    # of Openings
    USD $18.37/Hr.
  • Overview


    Chancery Place Apartments are housing programs of Catholic Housing Services, a HUD 202 project consisting of 84 units serving elderly and/or disabled residents. Guided by core values of compassion, diversity, excellence, justice and stewardship


    The Business Manager provides administrative and logistical support to Program Manager. The successful applicant must be able to work in a fast-paced office with ability to manage multiple tasks concurrently and calmly complete delegated tasks. The Business Manager will help create a welcoming environment for the residents of Chancery Place. This includes great customer service, positive energy, flexibility and strong communication skills. This position is to assume independent responsibility for various assigned tasks, project and day-to-day administrative operations such as: maintain the waitlist, assisting with the recertification of current tenants, processing accounts payable, and Maintain tenant relations, assist as a liaison for vendors and resources for the community, remain current on HUD regulations and protocols, and general office tasks.


    Program Description:

    This 84-unit high rise is located in the heart of Seattle’s First Hill neighborhood which affords easy access to three major hospitals and metro buses. Residents enjoy a large open community room that includes a full kitchen, a piano, and a large screen television with free cable access. A spacious community balcony is home to several raised garden beds for tenant use and often hosts community barbeques in the summer. A small library shares a space with a computer room with free internet access. Activities, ranging from on-site podiatry care, grocery trips, to English classes, are offered throughout the year.


    This is a full time,  37.5 hours per week, benefits eligible position with generous paid time off.  Pay range is $18.37-$20.44/hour DOE.




    Landlord-Tenant Support Functions: 

    • Assist with Conducting tenant recertification annually and interim re-certifications as needed.
    • Assist tenants through the recertification process
    • Prepare and execute new tenant leases and agreements
    • Assist applicants and tenants through the application, eligibility and annual review
    • Assist Property Manager in obtaining and tracking verifications of resident income, assets and expenses and other related information.
    • Prepare landlord documents such as 3-day notices, 48 hour notices to enter, etc. 


    • Maintain all tenant financial information in the Boston post property management software program.
    • Meet with tenants to explain and collect rents, fees and security deposits. 
    • Reconcile and deposit rent and miscellaneous revenue.
    • Prepare account payables and check requests for Property Managers review.
    • Record Keeping-develops and maintains appropriate files and records, including workorders, reports, Accounts Payable, resident documents, and correspondence.
    • Maintain property waitlist in accordance with policy and effectively communicate application procedures and eligibility requirements to prospective tenants.
    • Maintain tracking system to ensure appropriate reports are completed and filed on time, maintain hard copies and computer files of all documents related to office activities; data entry.
    • Answer all incoming calls; answer routine questions regarding the program, mail information to interested applicants, and route appropriate messages for Property Manager.
    • Perform accounts payable activities, including monthly payments of credit cards and annual membership dues.
    • Sort and distribute incoming mail, process invoices as directed
    • Other duties as assigned.


    • Coordinate annual and monthly health, safety and pest inspections for tenants.
    • Hold the on-call managers phone and Responds to off-hour emergencies based on rotating on-call schedule.
    • Hold the key holder phone and respond to off-hours emergencies based on a rotating on-call schedule.
    • Purchase approved maintenance, janitorial and office supplies
    • Accompanying the property manager on monthly annual inspections of the resident units.
    • Obtain project and vendor bids per the procurement policy.

    Resident Relations:

    • Promote resident retention by ensuring a strong commitment to customer satisfaction that includes appropriate communication and understanding of the population served.
    • Assist in the promotion of “community” among the residents of the building.
    • Respond to tenant complaints and issues promptly and seek resolution at the lowest level possible.
    • be present at the monthly community meetings
    • Support Program Managers with excellent customer service, and additional tasks, as approved by supervisor.


    General Responsibilities

    1. Observe/follow guidelines on confidentiality rights of residents and respect their privacy.
    2. Maintain accurate record of hours worked and turn in timesheets and mileage reimbursement on schedule.
    3. Attend trainings required of employees and supervisory meetings as scheduled; participate as team member in staff meetings and division meetings as required.
    4. Be familiar with landlord/tenant law and the actions that are permissible for landlords and the responsibilities of residents.
    5. Maintain cooperative relationships with residents/businesses in surrounding neighborhood.
    6. Uphold and model the service mission of Catholic Housing Services in all aspects of work life. Represent CHS at appropriate trainings, community, and provider forums as appropriate.      
    7. Contribute to and support a positive, team-oriented work environment.
    8. Perform other job-related duties as assigned.



    This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, dust, noise, and odors. Working conditions may include interruptions, working alone, evening or weekend work responding to emergencies, and interactions with individuals who are angry and/or dealing with mental health or substance abuse, and use of computers.



    The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    1. Able to hear telephone rings, phone conversation, door bells, emergency alarms and normal face-to-face conversation.
    2. Able to speak clearly in person and on the telephone.
    3. Able to hand write legibly.
    4. Able to read normal size print and handwritten notes.
    5. Able to sit for sustained periods of time.
    6. Mobility/dexterity of hands/arms to enable keying into an office or other locked area as well as using computers and other office equipment.
    7. Regularly able to perform duties as assigned.
    8. Able to walk the entire building (including stairways) to respond to resident issues or emergency situations that may arise.
    9. Able to make independent decisions and apply sound judgment in performing job duties.




    1. One year experience working on a residential property with at least 20 units.
    2. Proficiency with computers (especially Windows, Outlook and MS Office), and experience with property management software.
    3. Ability to work within the mission, goals and objectives of Catholic Community Services/Catholic Housing Services.
    4. Possession of problem-solving abilities, knowledge of crisis prevention planning and crisis intervention techniques.
    5. Demonstrated ability to manage several diverse tasks at the same time and meet deadlines.
    6. Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
    7. Well-organized, flexible, creative, able to conduct self in a professional manner.
    8. Criminal history background checks are required prior to employment.



    1. B.A or equivalent experience in related field (Social Services, Business Administration, Resident Manager Course, etc.).
    2. HUD certified occupancy specialist certificate.
    3. Experience in social service setting working directly with low-income senior individuals.
    4. Experience in low-income subsidized housing.
    5. Working knowledge of Landlord/Tenant Act and Fair Housing policy.


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