• Case Manager - SHARE/WHEEL

    Job Locations US-WA-Seattle
    Posted Date 6 days ago(6/14/2018 12:37 PM)
    Job ID
    # of Openings
    Homeless Adult Services
    USD $18.37/Hr.
  • Overview

    PROGRAM DESCRIPTION: Catholic Community Services has been contracted to provide case management services Women’s Housing, Equality and Enhancement League (WHEEL) and to Seattle Housing and Resource Center. WHEEL operates a low barrier overnight shelter for women. Many of the participants of this program have chronic and acute mental health issues, addiction issues, or have suffered severe trauma. SHARE operates up to 16 democratically operated, self managed indoor shelters throughout King County, providing a warm, save place for people experiencing homelessness to stay. Shelters generally open in the evening and participants are expected to leave in the mornings.


    POSITION DESCRIPTION: The Case Manager is responsible for providing Case Management service to 2 SHARE women only shelters and WHEEL shelter participants who wish to engage in Case Management to assist in their housing search.    The Case Manager will be responsible for identifying barriers to clients obtaining permanent housing, and connecting clients to resources to assist in overcoming those barriers. This position will work closely with Catholic Community Services programs such as the Regional Access Points and Rapid Rehousing Teams and other local resources to assist participants to be able to apply for and obtain permanent housing. This position will require working some days and some evenings, typically Monday through Friday, and will require the ability to travel to individual shelters to meet clients on site.


    This is a full time, benefited position and includes generous paid time off.  Rate of pay is $18.37-$20.44/hour DOQ.



    • Outreach and engage SHARE shelter participants in Case Management
    • Refer clients to obtain assessments for the Coordinated Entry for All system.
    • Develop client driven goal based plans with timelines that detail client and case manager’s responsibilities to meet agreed upon goals toward obtaining permanent housing. Meet on a continued, ongoing basis to review progress and address any emergent needs as they arise.
    • Provide referrals and advocate for clients to obtain resources that will reduce barriers and assist clients in obtaining permanent housing.  This includes working closely with Catholic Community Service programs and outside agencies.
    • Work with clients to increase stability to insure clients can maintain permanent housing once maintained. This includes developing plans in the areas of job search, increasing income, drug and alcohol issues, physical and mental health, personal development, and other life domains.
    • Assist clients with completing housing applications, and maintain relationship with subsidized and non-subsidized housing providers to assist clients in securing permanent housing.
    • Work closely with SHARE/WHEEL staff and the CCS Program Manager to coordinate site visits, share client success stories and data, and help insure that SHARE values, ethics and business model are understood and complied with.   Support strategy, collaboration and coordination between SHARE and CCS to enhance the missions of both agencies and provide the best service possible to our shared participants.
    • Develop a high degree of proficiency in maintaining HMIS records and case notes using the CCS program participant database.
    • Maintain program participant files according to Quality Assurance standards, insuring that all necessary documentation is included and filled out appropriately.
    • Conduct quarterly reviews of program participant files, case notes and HMIS data quality with Program Manager.
    • Treat program participants in a culturally sensitive manner and actively seek to become informed on issues where culturally-determined perceptions might be different.

    JOB CONDITIONS: This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions, working alone, and interactions with mentally ill, intoxicated or angry persons. PHYSICAL AND MENTAL ACUITY DEMANDS: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    1. Able to hear telephone rings, phone and face-to-face conversation, and emergency alarms.
    2. Able to speak clearly in person and on the telephone.
    3. Able to hand write legibly.
    4. Able to read normal size print and handwritten notes.
    5. Able to sit for sustained periods of time.
    6. Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment.
    7. Ability to drive a motor vehicle.



    1. Bachelor’s degree in social services or four years equivalent experience.
    2. Two years direct experience with homeless and/or at-risk populations.
    3. Ability to work with culturally diverse clients.
    4. Ability to work independently and with a team.
    5. Computer skills and ability to learn and use CCS client database system.
    6. Commitment to CCS’s Mission
    7. Valid WA State Drivers License and auto insurance, ability to meet CCS Driving Policy requirements, and access to a vehicle to be able to achieve required on-site shelter visits.


    1. Fluency in a second language spoken by client target group.


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