• Property Manager II

    Job Locations US-WA-Tacoma
    Posted Date 1 month ago(9/13/2018 6:22 PM)
    Job ID
    # of Openings
    Nativity House Apartments
    USD $19.64/Hr.
  • Overview

    $19.64 - $24.55 HR/DOE


    Catholic Community Services, Homeless Adult Services (HAS) is the largest provider of adult homeless services in Tacoma, Washington.  Nativity House (NH), a program of HAS, is the central hub to serve homeless adults in the Pierce County region.  It operates 24-hours/7-days a week, offering services (emergency shelter, meals, systematic outreach, Rapid rehousing, Mental Health and Co-Occurring Disorder treatment, Employment Services, Spiritual Support, 50 units of permanent supportive housing, etc.) to meet the basic needs of individuals experiencing chronic homelessness. 


    The Property Manager is responsible for the management and operations of the Nativity House Apartments, a 50 unit tax credit housing program that employs the Housing First model for chronically homeless and disabled single adults in furnished studio apartments.  The program will have 24-hour monitoring staff on-site as well as three housing stability case managers that will specifically provide supportive services to the 50 residents.  The program utilizes Section 8 Project Based Vouchers from the Tacoma Housing Authority (THA) and Low Income Housing Tax Credit (LIHTC).  The Property Manager oversees the apartment housing operations, partners with supportive service case managers and Resident Coordinators, ensures compliance with contracts, safety, facility maintenance standards and is accountable for sound financial management and achievement of key performance indicators of the project.  The Property Manager is responsible for ensuring that the property is operating in accordance with agency policies and procedures, local, state and federal requirements, contracts and all regulatory requirements.


    This is a unique project that includes commercial space below the apartments combining three existing programs; Tacoma Avenue Shelter, The Hospitality Kitchen and the Nativity House Day Center into one campus location that is now the Nativity House Service Center managed by Catholic Community Services Homeless Adult Services.  The commercial space will shelter up to 167 homeless single men and women, as well as provide hot meals and a day center for hundreds of people daily that are homeless and/or in need.  The Property Manager for the Nativity House Apartments will not be managing the commercial space or supervising the supportive service staff, however, it is the expectation that the staff from all programs will operate in partnership with each other as one team with the CCS mission as the focus.  The entire Nativity House program is located adjacent to CCS’ Tahoma Family Center building in downtown Tacoma on Yakima Avenue.



    • Select and supervise the Maintenance Technician.
    • Promote on-going training and support, and ensure attendance at all CCS/CHS mandatory and relevant trainings for site employees.
    • HR liaison to ensure staff and volunteers comply with HR requirements such as TB testing, approve PTO, monitor LOA and collect required documents such as vehicle insurance.
    • Facilitate regular staff meetings.
    • Ensure compliance with all HUD and LIHTC regulations and requirements. Attend external trainings as appropriate that relate to funding requirements.
    • Ensure the planning and delivery of on-site social services to residents by coordinating with the housing stability case managers.
    • Build relationships with local neighborhood, community representatives and other service providers to further common goals.
    • Responsible for developing and safekeeping a workplace that values and supports a culturally and ethnically diverse work environment.
    • Network with other service agencies to ensure continuum of care for residents including recruiting and managing volunteers including community service volunteers.
    • Formulate, interpret and implement management policies.



    • Maintain occupancy standards by effective coordination with Access Point for Housing and Tacoma Housing Authority.
    • Monitor and perform eligibility requirements per HUD, the state, tax credit and the housing authority.
    • Maintain accurate and organized resident files for every resident per funding requirements and agency policy and procedures.
    • Manage referrals, review and screen new applications including eligibility and required verifications and documentation per regulatory requirements.
    • Finalize new resident leases and conduct an orientation.
    • Complete annual re-certifications, interim re-certifications including income changes and rent calculations using HUD, HOME and LIHTC standards and the compliance management department.
    • Manage internal and external databases such as Boston Post and WBARS including data entry.
    • Ensure compliance with all federal, state and local housing standards to protect program from any unwarranted fines or audit findings.
    • Ensure property upkeep and maintenance to achieve curb appeal, HQS standards, preventative maintenance, equipment maintenance and completion of work orders in a timely manner and in accordance with Washington State Landlord Tenant laws.


    Resident Relations

    • Promote resident stability by ensuring a strong commitment to customer satisfaction that includes appropriate communication and understanding of the population served.
    • Assist in the promotion of “community” among all residents.
    • Respond to resident complaints, suggestions and issues promptly, and seek resolution at the lowest level possible.
    • Respond to resident and security issues in partnership with the case managers and Homeless Adult Services when necessary and appropriate.
    • Knowledgeable of Washington State Fair Housing and Landlord Tenant laws.
    • Work in partnership with Homeless Adult Services and the Housing Stability Case Managers to ensure residents are meeting basic needs, complying with supportive services, actively participating in self directed goals, maintain or obtain housing stability, reduce barriers, attain self-sufficiency and all aspects of the facility are being managed effectively while meeting all client needs.

    Fiscal Management

    • Collect rents, fees, security deposits and other monies, and make bank deposits in a timely manner. Maintain the rent roll.  Handle late rent payments.  Issue legal notices as necessary.
    • Assist Associate Division Director to prepare annual budgets.
    • Monitor and control expenses within the constraints of the annual budget and program necessity, including monitoring monthly financial statements and reviewing variances.
    • Assist accounting staff with annual audits.
    • Accurately process invoices in a timely manner. Maintain and reconcile petty cash receipts. 
    • Ensure that property operations are maintained through the use of Boston Post, including tenant ledgers, cash receipts, transactions, delinquencies, move-ins and move-outs.
    • Perform month end procedures.
    • Monitor delinquencies and perform appropriate follow-up.
    • Report on program performance as it relates to revenue, expenses, occupancy, contract compliances when necessary.
    • Ensure all reports, including fiscal components are properly completed for all contracts and funding entities.
    • Determine rent increases with the housing authority. Ensure timely requests to maintain budget expectations and property plans.
    • Collect and prepare financial supporting documents and work with the CCS accounting staff to assure a correct audit trail. 
    • Coordinate the purchase of necessary equipment and supplies for operating maintenance, equipment replacement and painting functions.
    • Complete reports to funders and monitoring agencies.
    • Utilize knowledge of contract obligations and compliance requirements with all funders and negotiate changes when necessary.

    Facilities Management

    • Review and plan long and short-term preventative maintenance schedules and capital improvements with the Maintenance Technician.
    • Ensure the daily, weekly, monthly and annual janitorial/maintenance duties are being performed per building needs, policy and procedures, landlord/tenant laws, HQS standards and curb appeal.
    • Schedule unit turns and building maintenance needs with the Maintenance Technician.
    • Conduct apartment and building inspections as required by HUD, LIHTC & CCS annually and on an as needed basis.
    • Accompany any representatives from funding and regulatory entities during inspections of property.
    • Maintain and work in partnership with Homeless Adult Services to ensure communication and coordination of building security and resident/client security.
    • Work with service contractors, e.g. landscape contract, pest control, etc. to ensure acceptable performance of the work.


    • Represent Nativity House Apartments in service provider and community planning meetings or events.
    • Work with the Housing Stability Case Managers and residents in creating new resources.
    • Advocate for residents on a continual basis to ensure consistent service from agencies and systems.
    • Uphold and model the service mission of CCS into all aspects of work life.       
    • Develop and support a positive, team-oriented work environment.
    • Respond to residents, staff or facility needs in a timely manner after normal business hours by being on-call.
    • Performs other related duties as assigned.


    MINIMUM QUALIFICATIONS: (Qualifications which applicants must possess to be considered.)

    • Three years of property management experience.
    • Two years of Low Income Housing Tax Credit Experience.
    • Experience providing property management bookkeeping.
    • Knowledge of Section 8 requirements and experience processing applications.
    • High level of computer skills.
    • Demonstrated commitment to working with homeless populations.
    • Good organizational ability and positive interpersonal skills.
    • Ability to contribute to and work in an environment that fosters teamwork and excellence, and participate in developing a culturally diverse work and client community.
    • Ability to work within the mission goals and objectives of CCS. 
    • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
    • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.


    PREFERRED QUALIFICATIONS: (Qualifications which are desired in applicants; however, applicants without these qualifications will not necessarily be excluded from consideration if they possess minimum qualifications).

    • Experience with managing affordable housing with supportive services.
    • Experience with Boston Post, HMIS and WBARS.
    • Experience working with a diverse population and adults experiencing homelessness.
    • Experience working with a diverse population and adults with mental health and chemical dependency in a residential setting.
    • Experience working with public funding sources.

    Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.


    Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer.

    Please let us know if you need special accommodations to apply or interview for this position.


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