• Outreach Program Manager

    Job Locations US-WA-Seattle
    Posted Date 1 month ago(7/9/2018 11:34 AM)
    Job ID
    # of Openings
    Behavioral Health
  • Overview

    This position provides leadership and oversight to the quality of services and the daily operations of a behavioral health program providing mental health and chemical dependency outreach, engagement, and treatment.  Provide direct clinical supervision of mental health and substance use disorder direct service staff, a Registered Nurse (RN), and supervision of support staff.  The incumbent is expected to actively represent and promote CCS values and principles in work across CCS and CHS services and with community stakeholders for the purpose of coordinating and integrating services, as well as community service planning.  Work includes flexibility in work hours and includes on-call responsibilities.


    The Outreach Program Manager holds a leadership role in creating a culture of privacy and security of Protected Health Information in the HIPPA Covered Entitity service area, including education of staff about their responsibilities for safeguarding privacy and security. 


    This is a full time, exempt, benefits eligible position and includes generouspaid time off.  Salary range is $$52,747.50 - $58,675.50/hour DOQ.




    1. Direct the services provided through Public Health Seattle & King County Healthcare for the Homeless (HCHN) service contract.

    Employee accomplishes this responsibility by completing the following tasks:

    1. Provide leadership and oversight of the implementation of clinical and administrative services.
    2. Provide consultation and assistance as needed to oversee the daily work of outreach supports and interventions.
    3. Conduct relevant documentation and case reviews to ensure contract compliance.
    4. Ensure contract deliverables are completed thoroughly and timely according to contract.
    5. Consistently provide all relevant information to agency leadership.
    6. Partner with other systems (i.e. CCS and CHS housing sites, other provider agencies, jails, hospitals, etc.) representing the South King County Outreach Project and CCS as a whole, as needed. Attend meetings (i.e., HCHN Leadership RoundTable) representing the behavioral health program and CCS.


    1. Oversight of Daily work of Clinical Teams.

    Employee accomplishes this responsibility by completing the following tasks:

    1. Supervise the intake and referral process, including delegation of targeted outreach and caseload assignment.
    2. Provide direct supervision, training and coaching of staff.
    3. Clinical orientation and training to new staff, including in the field. Includes treatment planning or goal setting for individuals with complex behavioral and physical conditions, conducting suicide risk assessments and safety planning, diagnostic criteria, psychotropic medications and their efficacy and side effects, community resources, etc.
    4. Troubleshooting, clinical consultation, crisis intervention/consultation with staff.
    5. Cross system troubleshooting, crisis intervention and consultation with the HCHN, hospitals, jails, etc.
    6. Monitoring the clinical oversight of all Goal, Treatment, Safety and Crisis plans (as well as implementation of services) in order to promote safety of all direct service staff, enrolled consumers, family members, and involved community members.


    1. Fiscal solvency/coordination of budget.

    Employee accomplishes this responsibility by completing the following tasks:

    1. Work in tandem with fiscal staff, leadership and others as appropriate in order to ensure the management of fiscal resources and in the maintenance of fiscal efficiency and balance.
    2. Assist agency leadership in the development of program budget.
    3. Develop performance indicators to ensure ongoing fiscal and program monitoring.
    4. Review monthly management reports, identifying areas of concern, and developing/implementing a plan to bring contract revenue in line with contract expenses.
    5. Manage concrete costs, hourly staff time, and other expenditures on a monthly basis.
    6. Review and approve purchase orders and special checks requests by staff.


    1. Creating and Supporting Innovation and Community Responsiveness.

    Employee accomplishes this responsibility by completing the following tasks:

    1. Recommend policy changes that are necessary to enhance operations, identifying fit between allied CCS/CHS services and CReW operations.
    2. Develop a skilled workforce by community based recruitment strategies, identifying specific needs of positions being filled and monitoring training and support needs of staff. Mediate and resolve disputes as needed to ensure team cohesiveness. 
    3. Forecast future needs and opportunities for growth and community response whenever possible and apply knowledge to improve team performance.
    4. Anticipate service trends challenges and opportunities to maximize operations, apply knowledge to improve performance.
    5. Establish, in partnership with agency leadership and HCHN funder, team priorities and performance benchmarks.
    6. Identify and secure needed service resources to meet service and operation needs of the program.


    1. Evaluating and Monitoring Program Performance to ensure Performance Goals are met.

    Employee accomplishes this responsibility by completing the following tasks:

    1. Administration of continuous quality assurance (CQI) process directed in policies and procedures, guiding principles, CCS mission statement, etc.
    2. Monitor all program activities and resources.
    3. Establish program activities in terms of practice and effective customer support.
    4. Communicate effective standards for program operations including administrative and programmatic activities.
    5. Solicit feedback from external stakeholders about program operations and performance, including clients, funders, community members and other CCS/CHS employees.
    6. Monitor contract compliance and program performance (outcomes, best practice standards, fiscal efficiencies and effectiveness, regulatory requirements, etc.)
    7. Assess staff performance and practice ensuring all annual reviews are completed and are accurately reflecting staff performance and work goals.
    8. Set clear and specific staff expectations for service hours, contract compliance, and employee conduct.
    9. Review and address workplace safety issues.


    1. Directing the Clinical and Operational Goals to meet desired outcomes and mission.

                Employee accomplishes this responsibility by completing the following tasks:

    1. Lead efforts to improve program operations.
    2. Assure adequate personnel resources to meet program goals, objectives, and contract requirements.
    3. Develop and implement clinical and organizational systems to assure effective site performance.
    4. Align staff performance to fit CCS values, principles and methods.
    5. Promote partnerships between management, operations and direct service workforces.
    6. Manage all aspects of program site operations including personnel, contracts, program development.
    7. Implement effective communication structures with external and community stakeholders.
    8. Oversee transfer of agency knowledge, memory, skills, methods and practices to workforce in an organized and systemic manner.
    9. Lead according to CCS mission, insights and organizational goals.
    10. Model and uphold Catholic Social Teachings.
    11. Communicate effectively, provide timely and accurate feedback to staff supervised through formal (regular performance reviews) and informal channels.
    12. Make decisions consistent with level of authority and assume responsibility for consequences, delegate decision-making authority with safe and appropriate.
    13. Commit to, model and assure zero tolerance for discriminatory behavior.
    14. Focus on individual and team achievement to accomplish site goals and outcome targets.


    All employees working in CCS have the responsibility for developing and safekeeping a workplace that values and supports a culturally diverse work environment.  Employees’ treatment of each other, their willingness to try new ways and ideas--all these things contribute greatly to the organization’s success in providing an open, culturally enriched and diverse workplace.


    II.                SUPERVISION


    1. Titles of employees directly supervised:
    2. Clinicians                                                 4
    3. Registered Nurse 1
    4. Psychiatrist 1
    5. Peer specialists 1
    6. Administrative Coordinator 1                     


    How many employees report to you through employees you supervise?      0


    1. Titles of volunteers directly supervised/coordinated:
    2. Interns


    Minimum Qualifications

    1. Meet or exceed qualifications for Mental Health professional (as defined by WAC 388-877: a person with a Master’s in Social Work, OR with a Master’s degree in one of the social sciences along with two years of experience in direct services under the direct supervision of a mental health professional).
    2. Five years clinical experience working with chronically mentally ill adults.
    3. 2+ year supervisory experience.
    4. At least two years’ experience in working with adults experiencing homelessness.
    5. Must be strength-based, consumer-oriented and solution-focused.
    6. Washington State Counselor registration or higher Department of Health credential.
    7. Pass background check through Washington State Patrol.


    Preferred Qualifications

    1. Chemical Dependency Professional
    2. Experience working will individuals with co-occurring mental health and substance use disorders.


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