• Residential Service Coordinator/Counselor – Francis Place-Whatcom Co. (P/T Variable)

    Job Locations US-WA-Bellingham
    Posted Date 3 weeks ago(10/23/2018 4:47 PM)
    Job ID
    # of Openings
    Housing - Direct Service
    USD $16.32/Hr.
  • Overview

    Incumbent is responsible for daily crisis management, milieu relationship management, and effective and safe daily building operation at Francis Place; a 42 unit, 24/7 controlled access, permanent/ supportive housing project for highly vulnerable, chronically homeless adults.   Incumbent would be part of the 24/7 support staff for residents and building operations.


    This position is P/T Variable (0-37.5) per week.  Must be available to work overnight shifts 10pm-8am each week.  Hours are not guaranteed to be regularly scheduled and will be based on program/facility need.  This is a 24/7 facility and flexibility is needed.


    Pay is $16.32 - 17.14/hr. DOE.


    For internal candidates/union positions only: Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.


    Note to internal candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.



    • Interact and model appropriate professional behaviors with residents in the general milieu of Francis Place common areas.
    • Coordinate and facilitate outside services with residents:Provide outreach and engagement of service-resistant residents through creative, resourceful strategies that build trust and confidence.
      • Contact outside service providers to schedule, confirm and manage a variety of appointments.
    • Initiate, facilitate and promote on-site recreational and therapeutic activities (such as, but not limited to Community Garden & CD Group coordination and Social engagement & enrichment activities).
    • Ensure all functions in lobby office are run efficiently and effectively, including checking visitors in and out, answering telephones and monitoring security systems.
    • Acts as first responder to neighbor/community concerns promptly and professionally; ensure coordination with Supervisor and Housing Director as needed.
    • Maintain safety and security by monitoring all general access areas and enforcing building rules including street front.
    • Respond to emergencies and initiate action as required, including contact with emergency response systems; may include resident welfare checks.
    • Ensure significant events involving residents and building operation activities are recorded accurately in daily log:Respond to resident complaints involving other residents; coordinate with Supervisor, CHS Building Manager, and/or community partners as needed.
      • Read daily logs upon shift entry.
      • Pass on all necessary  information during shift overlap for seamless coverage.
      • Elevate issues as appropriate to Supervisor.
    • Assess resident requests for maintenance, lease issues, rent payments, etc. in order to evaluate for appropriate assistance and/or direction to CHS building staff or other relevant services.
    • Participate in weekly staff meetings (including internal CCS programs, CHS staff as needed, and community partners).
    • Attend trainings as needed/required.
    • Provide transportation to residents as needed/requested.
    • Other duties as assigned.



    • Completion of at least 3 years college in social services or related field, plus experience in human services field working with vulnerable populations. OR 3 years’ experience in human services working with vulnerable populations (including but not limited to homeless adults, the economically disadvantaged, mentally ill or chemically dependent).
    • Ability to work effectively with clients displaying a wide range of unpleasant and/or challenging behaviors.
    • Understanding of homelessness and various characteristics of homeless adult population; experience with the issues of mental illness and chemical dependency preferred.
    • Reliable transportation, WA State Driver’s License & proof of current automobile insurance.
    • Proof of acceptable driving record (Driving Abstract-Employer version-full driving record).
    • Ability to communicate and work effectively with staff from various backgrounds.
    • Able to communicate effectively in with staff, residents, and community partners.
    • Ability to learn crisis intervention skills and behavior management.
    • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
    • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
    • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
    • Criminal History Background Checks are required prior to employment.



    • Residential property management experience.  


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