• Housing Case Manager -Family Navigation

    Job Locations US-WA-Seattle
    Posted Date 1 month ago(7/17/2018 12:23 PM)
    Job ID
    # of Openings
    Social Services/Direct Client Services
    USD $18.37/Hr.
  • Overview

    The Family Navigation Team (FNT) provides case management to the most vulnerable families in King County. The families we work with are most often unsheltered and unconnected to other resources. The FNT bridges the gap for these families to resources in King County including Coordinated Entry for All (CEA) housing resources, employment, benefits, and basic needs. Families connect to us after a CEA triage tool is completed in the community and the family is referred to the CEA Priority Pool. With a strong foundation in Trauma-Informed Care and by using Motivational Interviewing techniques, we explore all possible housing options quickly and either identify a solution outside of the homeless service system or link the family to CEA housing resources.


    This is a full time, 37.5 hours per week, benefits eligible position and includes generous paid time off.  Pay range is $18.37-$20.44 DOQ.


    Your Role

    You will partner with families as you both navigate the homelessness system, and provide immediate services using an array of tools.




    You will meet families where they are, both physically in the community and in their housing crisis. To this end you are flexible and willing to meet families in any number of public spaces. You also know that building rapport is first and foremost about demonstrating that you are really listening to the needs, creativeness and resilience of the families you work with. In all of your meetings you employ strong active listening skills.






    Hand-in-hand with families, you will assist in determining their housing needs and identifying the barriers that are in the way. You will often support families in gathering required documentation to access CEA housing resources. In addition, you will discuss potential resources with households and address any concerns they may have prior to enrolling in a housing program. You will attend weekly case conferencing meetings to make the best possible referral for the families you are working with.



    The quickest road to housing comes from the pairing of people’s own strengths and your resourcefulness. You easily recognize every person’s potential, and with best practices you will use diversion as a tool to house people outside the constrained homelessness system. You will think creatively so that people can achieve the outcome they identify for themselves. You know there is no one-size-fits-all approach, so you will tailor any services you provide to the specific context.




    Your Style

    You are a go-getter: resourceful, quick on your feet, and embody our Core Values. You know that the challenges families face may include discrimination, mental health concerns, domestic violence, and long-term homelessness. You know immigrant and refugee populations may face additional barriers. You are happy to meet people where they are and are aware of the collective responsibility to be good stewards of community resources. To this end, you employ appropriate crisis management skills to address these barriers and are excited to walk alongside people.



    Direct Service

    1. You like to explore and don’t want to sit in one place all the time so you cherish that you will travel up to 5 days per week throughout King County
    2. You will work with 15+ households at any given time
    3. You exercise good judgment and act within program standards when providing assistance to households.

    Data and Standards

    1. Input data into the local HMIS and other data entry systems. The HMIS Database is currently operated by Bitfocus, this is a large, complex database that requires a very high level of attention to detail and comfort working with data systems.
    2. Ensure client records are kept in accordance with agency standards with all necessary documents both scanned into the database as well as paper copies retained in the file.
    3. Ensure that clients are giving informed consent to have the personal identifying information included in HMIS, this includes having a discussion of both the benefits and risks of HMIS.
    4. Maintain confidentiality practices for all interactions with clients, other agencies and with data entry into HMIS.

    General Responsibilities

    1. You value confidentiality and respect privacy
    2. You ensure participant voices are represented throughout the system
    3. You value constructive criticism and incorporate feedback by changing your way of doing things
    4. You actively contribute to a positive, team-oriented, culturally diverse work environment
    5. You are happy to get things done: Perform other job-related duties as assigned


    Job Conditions This position requires you to work in an environment where there is a high level of pressure to place households in shelter and housing quickly; there may be times when working conditions include interruptions and interactions with individuals who are angry/upset and/or dealing with mental health and substance use challenges. Extensive use of telephones, computers and related office equipment is required. Extensive travel and access to reliable transportation is required. You may work some weekend and evening hours. All positions are mobile positions and will work from multiple sites in King County. This position requires flexibility and strong organizational skills.


    Your Track Record

    1. You know King County roads like the back of your hand and are not afraid of traffic
    2. You drive your own vehicle and have a valid driver’s license with a driving record and insurance to be approved as a CCS driver
    3. You have worked alongside people experiencing homelessness for at least one year OR you have a bachelor’s degree in social work, sociology, or a related field.
    4. Excellent communication skills, both written and oral, to coordinate with clients, other agencies, and community members
    5. You have strong time management skills and are able to juggle competing priorities, especially when dealing with people in crisis
    6. You can speak and write in a second language that is spoken by a substantial number of King County residents or you have cultural expertise in a community that disproportionately experiences homelessness
    7. You know the ins-and-outs of the Microsoft Office Suite, Google Drive, and databases and you can articulate their benefits in increasing accuracy and efficiency
    8. Committed to advancing the mission of CCS to actively work for justice with communities struggling with poverty and the effects of intolerance and racism.
    9. Criminal history background checks are required prior to employment.


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