The Family Navigation Team (FNT) provides case management to the most vulnerable families in King County. The families we work with are most often unsheltered and unconnected to other resources. The FNT bridges the gap for these families to resources in King County including Coordinated Entry for All (CEA) housing resources, employment, benefits, and basic needs. Families connect to us after a CEA triage tool is completed in the community and the family is referred to the CEA Priority Pool. With a strong foundation in Trauma-Informed Care and by using Motivational Interviewing techniques, we explore all possible housing options quickly and either identify a solution outside of the homeless service system or link the family to CEA housing resources.
This is a full time, 37.5 hours per week, benefits eligible position and includes generous paid time off. Pay range is $18.37-$20.44 DOQ.
You will partner with families as you both navigate the homelessness system, and provide immediate services using an array of tools.
You will meet families where they are, both physically in the community and in their housing crisis. To this end you are flexible and willing to meet families in any number of public spaces. You also know that building rapport is first and foremost about demonstrating that you are really listening to the needs, creativeness and resilience of the families you work with. In all of your meetings you employ strong active listening skills.
Hand-in-hand with families, you will assist in determining their housing needs and identifying the barriers that are in the way. You will often support families in gathering required documentation to access CEA housing resources. In addition, you will discuss potential resources with households and address any concerns they may have prior to enrolling in a housing program. You will attend weekly case conferencing meetings to make the best possible referral for the families you are working with.
The quickest road to housing comes from the pairing of people’s own strengths and your resourcefulness. You easily recognize every person’s potential, and with best practices you will use diversion as a tool to house people outside the constrained homelessness system. You will think creatively so that people can achieve the outcome they identify for themselves. You know there is no one-size-fits-all approach, so you will tailor any services you provide to the specific context.
You are a go-getter: resourceful, quick on your feet, and embody our Core Values. You know that the challenges families face may include discrimination, mental health concerns, domestic violence, and long-term homelessness. You know immigrant and refugee populations may face additional barriers. You are happy to meet people where they are and are aware of the collective responsibility to be good stewards of community resources. To this end, you employ appropriate crisis management skills to address these barriers and are excited to walk alongside people.
Data and Standards
Job Conditions This position requires you to work in an environment where there is a high level of pressure to place households in shelter and housing quickly; there may be times when working conditions include interruptions and interactions with individuals who are angry/upset and/or dealing with mental health and substance use challenges. Extensive use of telephones, computers and related office equipment is required. Extensive travel and access to reliable transportation is required. You may work some weekend and evening hours. All positions are mobile positions and will work from multiple sites in King County. This position requires flexibility and strong organizational skills.
Your Track Record