• Director of Property Management

    Job Locations US-WA-Seattle
    Posted Date 4 weeks ago(7/23/2018 6:31 PM)
    Job ID
    # of Openings
  • Overview

    The Director of Property Management brings leadership and housing best practices to Catholic Housing Services of Western Washington’s (CHS) affordable housing portfolio ensuring the highest quality experience to residents. The Director oversees and directs property management activities and is responsible for the creation of policies and procedures that further CHS’ belief in every person having the right to a safe, affordable place to call home. Policies include but are not limited to establishing appropriate rent levels and collection procedures, management of operational expenses, maintenance of the physical assets, staff development and retention, and sound budgeting practices. The Director supervises a team of Division Directors, each responsible for their own portfolios established based on population housed (i.e. Seniors or Farmworkers) and/or geography. The Director works in close partnership with the Director of Asset Management, Director of Facilities and Director of Finance to ensure each community is operating in accordance with their annual property plans. Further, the position works in collaboration with Catholic Community Services and other service providers supporting residents at the sites. This position is a member of the CHS Cabinet, the governance group accountable for the overall success of CHS.  Additionally, the Director may participate in advocacy activities and represent the agency to government and community organizations that work to serve the poor and vulnerable.


    This is a full time, exempt position and includes a benefits package (Medical, Dental, Vision, LTD, Pension) and generous paid time off.






    • Participates as an active and contributing member of the CHS Cabinet and other sub-groups as appropriate.
    • Maintains a constructive and highly interactive relationship with other departments to maximize portfolio performance.
    • Assists in the establishment and implementation of organizational goals, strategies, and objectives to ensure efficient operations.
    • Creates and implements a Property Management Manual that establishes standardized policies and procedures and best practices applicable to each project and the organization as a whole.
    • Directly supervises and works closely with Division Directors and maintenance staff providing guidance and motivation to meet goals and outcomes established in annual performance plans.
    • Participates in the recruitment, selection and evaluation of department staff.
    • Conducts and/or facilitates orientations and regular training on company policies and procedures and best practices.
    • Develops a workplace, which values and supports a culturally and ethnically diverse work environment.





    • Assists in the development of annual property plans with the Director of Asset Management.
    • Through periodic property visits/inspections and supervisory meetings, assesses and communicates performance against annual performance plan goals.
    • Analyzes monthly performance and budget projections and compares to annual performance plans and budget, adjusts strategies accordingly.
    • Supports and assists Division Directors and building managers in negotiating significant leases, major services contracts and solving property operational issues.
    • Manages commercial leases including assessing and calculating annual CAM’s, monitoring lease compliance and renewals.
    • Creates and implements effective maintenance programs which include preventative maintenance, service request procedures, utility/energy consumption, maintaining curb appeal and completing capital repairs.
    • Review/plan long-term maintenance programs for each property including building systems and other components, building envelope, etc. in conjunction with Director of Asset Management and Director of Facilities.  
    • Ensures each program is conducting apartment and building inspections as required by funders annually and on an as needed basis.
    • Ensures all property management offices are properly staffed and operated effectively in accordance with CHS standards.
    • Monitor property operations through the use of property management and asset management software ensuring maximum use of these resources by Division Directors and building managers.
    • Maintains awareness of all material property management issues.





    • Assure annual budgets are prepared in a timely manner for each property with input from Division Directors, building managers, the Director of Asset Management and Director of Facilities for review by the Director of Finance and Director of Agency Operations.
    • Works closely with the Director of Asset Management and Director of Finance to evaluate financial performance against benchmarks established by investors, lenders and the building’s operating pro forma.
    • Creates and implements policies and procedures focusing on best practices for rent collection, setting rental rates, ancillary income, vacancy loss, loss to lease management, and eviction prevention to maximize income while supporting resident retention and success.
    • Supports Division Director and building managers in their efforts to manage operating expenses and major delinquencies.
    • Works closely with CHS accounting department to ensure all reporting is done on a timely basis.





    • Develop eviction prevention strategies in collaboration with service partners that support housing retention for vulnerable residents.
    • Demonstrate sound judgment and leadership when responding to significant and challenging incidents that may occur in the portfolio.
    • Mediate landlord/tenant disputes by responding promptly to inquiries and seeking resolution at the lowest level of concern.
    • Coordinate and implement annual tenant surveys and evaluate key results.





    • Collaboratively work with relevant departments including Asset Management, Facilities, Accounting, Community Development Center, and Catholic Community Services to deliver high quality housing and resident satisfaction that upholds organizational goals for each project.
    • Regularly communicates and cooperates with Asset Management staff on all property management reporting and regulatory issues.
    • Prepares and presents department reports relating to project performance, goals, standards, benchmarks, etc.
    • Maintains good relationships with community partners.
    • Sits on various committees pertinent to department and organizational goals and standards.





    • Continually enhances industry knowledge and expertise through real estate and property management publications, reports and seminars.
    • Attends industry association meetings, trainings, etc.
    • Maintains relevant certifications and licenses.
    • Stays abreast of property management and other real estate related industry standard, legislation impacting department and industry practices, policies and procedures.



    MINIMUM QUALIFICATIONS: (Qualifications which applicants must possess to be considered for the position.)


    • Bachelor’s Degree in business, real estate development, or related field preferred with sufficient experience to provide strong leadership in property management practices and techniques.
    • Strong knowledge of property management and landlord/tenant practices, laws, rules and regulations.
    • Good command of commercial management and leasing practices.
    • Ability to analyze, evaluate and act on issue and/or problems, reach sound conclusions and take appropriate action.
    • Possess excellent verbal, written and interpersonal communication skills.
    • Strong computer skills including word processing and spreadsheet applications and experience using property management software.
    • Strong supervisory skills: hiring, coaching, training and evaluating.
    • Experience working with ethnically and economically diverse people.
    • Requires current driver’s license, auto insurance, and access to reliable transportation to be able to visit sites regularly and in case of emergencies.
    • Ability to work within the mission, goals and objectives of Catholic Community Services and Catholic Housing Services.





    • Minimum of 8 years or equivalent level experience managing a property management department or division strongly preferred.
    • CPM and Washington State Real Estate Broker license preferred, or willing and able to pursue such credentials.


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