• Resident Services Manager

    Job Locations US-WA-Seattle
    Posted Date 5 months ago(8/15/2018 4:01 PM)
    Job ID
    # of Openings
    USD $18.37/Hr.
  • Overview


    Frederic Ozanam House is a 56 unit, permanent, and supportive housing program for chronically homeless men over the age of 55. The mission of Ozanam House is to provide supportive services and housing in a manner that recognizes and fosters the dignity and value of each resident. Roughly half of the units are occupied by men who are disabled by chronic substance abuse.



    As a part of the Ozanam management team, this position is responsible for the implementation of the supportive services component of the program. These responsibilities include: case management of 56 residents in coordination with a Case Manager and other supportive services staff, including mental health and chemical dependence counselors, oversight of supportive services provided by visiting professionals and care workers, participation as a member of the management team, processing resident applications, and screening for eligibility.


    This is a part time, benefits eligible position at 35 hours per week.  Salary range is $18.37-$20.44/hour DOQ plus generous paid time off.




    Case Management:

    1. Provides case management to residents. Assesses resident needs and with the resident creates a plan to meet those needs. This may include finding community resources to meet the needs, facilitating resident access to services, and advocating for residents on a persistent basis to ensure consistent delivery of service. Case management services to residents include, but are not limited to, accessing financial and health benefits, primary health care, mental health treatment, chemical dependency counseling, chore service, protective payee, transportation, food stamps, and legal services.
    2. Creates and maintains documentation of services and service plans to meet the expectations of funders.
    3. Works in conjunction with onsite and partnered Chemical Dependency and Mental Health professionals to ensure quality and breadth of services to residents.  
    4. Provides crisis intervention when the health and safety of residents are at risk. Advocates with county Mental Health Professionals, Detox, and Alcohol Involuntary Treatment Services when residents demonstrate risky behavior or are in danger of losing their housing due to alcohol/chemical abuse or mental illness induced behaviors.
    5. Assists residents needing or seeking other housing with information, applications, and making positive transition plans.


    Community Care Coordination:

    1. Coordinates resident care with visiting professionals. This may include the public health and visiting nurses, veteran’s organizations, mental health counselors, alcohol counselors, and chore workers.
    2. Arranges in-service trainings for Ozanam staff.
    3. Represents Ozanam House in service provider networks.
    4. Expands resources through community contacts and information services.



    1. Trains, supervises, and evaluates the Assistant Community Resource Coordinator who is assigned through a volunteer organization, when one is available.
    2. Ensures the continued resource of this position by preparing needed applications and monitoring the service agreements.


    Management Team:

    1. Functions as a member of the management team participating in the overall operation of the program.
    2. Represents the resident and/or the program in handling complaints, arbitrating disputes, and responding to grievances of residents.  Depending on the circumstances, this may involve either responding independently or recommending an appropriate response to the management team.
    3. Coordinates a plan of action to address resident lease violations to prevent eviction. Gives input on 10-day notices and decisions on eviction proceedings.
    4. Responsible for monitoring resident compliance with guest rules and revocation of guest privileges due to violations.
    5. Contributes to the development of a positive residential community through participation in special community events, positive daily interactions, and assisting residents in developing community connections.
    6. Assists in the development of the budget regarding resident services.


    Tenant Recruitment, Screening and Intake:

    1. Partners with the Coordinated Entry for All program when filling a vacancy and ensures compliance with SHA/WSHFC/HUD regulations.
    2. Determines applicant eligibility for the program as mandated by Federal and City regulations.
    3. Ensures that the application process meets Fair Housing Standards.
    4. Assesses applicant ability to live independently and evaluates special needs in areas such as health care, mental health, and addiction.
    5. Processes applications through Seattle Housing Authority (SHA) ensuring all SHA and Washington State Housing Finance Commission (WSHFC) eligibility requirements and regulations are met.
    6. Responsible for admission decisions in coordination with the Program Manager.  


    This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions, working alone, interactions with angry persons, and exposure to computer CRTs.



    The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    1. Able to hear telephone rings, phone conversation, door bells, emergency alarms and face-to-face conversation.
    2. Able to speak clearly in person and on the telephone.
    3. Able to hand write legibly.
    4. Able to read normal size print and handwritten notes.
    5. Able to sit for sustained periods of time.
    6. Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment.
    7. Able to make independent decisions and apply sound judgment in performing job duties.
    8. Regularly able to perform duties as assigned.



    1. Two (2) years of direct service experience, which include case management services to homeless people, advocacy for low-income populations, experience working with and understanding of culturally diverse groups.
    2. Ability to communicate effectively, verbally and in writing, and maintain a professional and positive demeanor at all times.
    3. Possession of problem-solving abilities, knowledge of crisis prevention planning and crisis intervention techniques.
    4. Basic computer skills with the ability to maintain client records, produce community resource information flyers, and contribute to the database used by the agency
    5. Ability to work within the mission, goals, and objectives of Catholic Housing Services and Catholic Community Services.



    1. BA in the field of Social Work or Human Services.
    2. Working knowledge of aging, alcoholism, and mental health issues. Familiarity and comfort with the principles of the “harm reduction“approach to addiction.
    3. Experience in residential settings.
    4. Knowledge of local community resources especially those pertinent to homeless people.
    5. Understanding of supervisory concepts and procedures.
    6. Ability to speak and write in Spanish, or another language present in the resident population.


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