• Case Support Specialist-Grays Harbor

    Job Locations US-WA-Aberdeen
    Posted Date 3 months ago(8/21/2018 11:50 AM)
    Job ID
    # of Openings
    Grays Harbor Mental Health Housing
    USD $16.23/Hr.
  • Overview

    $16.23 - $18.67 HR/DOE


    Residential setting that enables individuals with chronic mental health issues to utilize resources available to them via internal, external agency, system and community partners.


    Case Coordinators will coordinate and develop an alliance with individuals for the purpose of keeping them in ongoing treatment services. The case coordinator will be in charge of coordinating outreach services. Monitoring participation in other community programs and follow up with referrals to other agencies in conjunction with their treatment plans.  They will establish the care that is necessary between an individual and another agency, or community partner. Work will consist of engagement outreach, rehabilitation, facilitate and teach groups. They will work off individualized treatment plans. Work occurs in residential or community setting with individuals with chronic mental health issues (including dual diagnosis). They will help individuals follow a set of treatment services designed to help consumers attain and achieve goals. Case Coordinators will give support in educational services  and will also work as a team with minimum of two peer navigators and a clinician I to better serve shared consumers that are receiving mental health counseling and peer support through our program.  They will attend community meetings that are related to what services we offer, and direct data entry into the Psyche Consult and AVATAR systems. Assist with development of plan specific literature and education materials.


    Engagement and Outreach

    • Facilitate the outreach teams each week and schedule locations to where the peers and case coordinators will be.
    • Set up meetings with supervisors and staff of community partners to attend their places of employment and present to them a description of what services we offer.
    • Arrange times and dates where the outreach teams will go to the homeless encampments to engage people in our services and work in conjunction with other community support service providers.
    • Designate location for outreach: Homeless shelters; hospitals; local clinics; Sea Mar; BHR; known camps where homeless people may be living and apartment complexes where this population is known to frequent.
    • Job Development with employers
    • Relationship building with landlords and property managers

    Working on a Team with Peers:

    • Work as a team with two peer navigators and a clinician I to better serve shared clients that are receiving mental health counseling and peer support through our program.
    • Case Support Specialist will also step in and take over a peer’s caseload for the day if a peer navigator is ill. They will act as the peer navigator for the day and bring clients to scheduled appointments

    Crisis Intervention:

    • Provide crisis telephone screening.
    • Ensure services are provided in a setting that provides for the safety of the individual and agency staff members.
    • Remain with the individual in crisis in order to provide stabilization and support until the crisis is resolved or a referral to another service is accomplished.
    • Understand the protocol for requesting a copy of an individual's crisis plan twenty-four hours a day, seven days a week.
    • Resolve the crisis in the least restrictive manner possible.
    • Know and understand the written plan for training, staff back-up, information sharing, and communication for staff members who respond to a crisis in an individual's private home or in a nonpublic setting.
    • Ensure that a staff member responding to a crisis is able to be accompanied by a second trained individual when services are provided in the individual's home or other nonpublic location.
    • Evaluate an individual in crisis, and receive prompt access to information about any history of dangerousness or potential dangerousness on the individual they are being sent to evaluate that is documented in a crisis plan(s) or commitment record(s). This information must be made available without unduly delaying the crisis response.
    • Know and understand the written protocol that allows for the referral of an individual to a voluntary or involuntary treatment facility twenty-four hours a day, seven days a week.
    • Transport the individual in a safe and timely manner, when necessary.
    • Document all crisis response contacts per crisis plan.
    • Crisis telephone support; 
    • Crisis outreach services;
    • Crisis stabilization services;
    • Crisis peer support services; and
    • Emergency involuntary detention services.
    • Respond to crisis calls twenty-four-hours-a-day, seven-days-a week;
    • Assure communication and coordination with the individual's mental health care provider, if indicated and appropriate;

    Document each telephone crisis response contact made, including:

    • The date, time, and duration of the telephone call;
    • The relationship of the caller to the person in crisis, for example self, family member, or friend;
    • Whether the individual in crisis has a crisis plan; and
    • The outcome of the call, including:
    • Any follow-up contacts made;
    • Any referrals made, including referrals to emergency or other medical services; and
    • The name of the staff person who took the crisis call.


    Universal job skills:  All CCS employees will demonstrate the ability to:

    • Communicate role, responsibility, and agency philosophy in order to assure mutual respect, confidence, and trust with the consumer and other stakeholders.
    • Provide non-judgmental, unconditional support to the consumer.
    • Assess for immediate safety and stabilization needs.
    • Customize helping approaches to fit the consumer’s uniqueness, personality, culture, and interest.
    • Report relevant information to the right people at the right time.
    • Maintain a focus on strengths, needs, and creative solutions.
    • Utilize the consumer’s expertise in problem solving and solution seeking.
    • Work independently with others toward common goals.
    • Respond to consumer’s needs in a timely fashion.
    • Complete required documentation within established timeframes.
    • Instill hope for the future by communicating and behaving with confidence and reassurance.
    • Communicate and collaborate effectively with other team members to manage triangulation and potential conflicts.
    • Maintain a client record that documents progress toward self-sufficiency completion of care plans for each assigned client
    • Attend community and other program related meetings
    • Perform other work-related duties as assigned



    • Counselor Agency Affiliated registration or applied for within first month of employment
    • Certified Peer Training registration obtain within six months of employment
    • First Aid/CPR within one month of hire
    • HIV/AIDS training
    • Requires time management and interpersonal skills
    • Must have reliable transportation
    • Valid driver’s license and proof of current automobile insurance
    • Ability to work with and/or knowledge of working with chronically homeless population
    • Must have an acceptable driving record per CCS driving policy (required to submit current driving abstract)
    • Proof of negative TB test or test within six months of employment
    • Applicant must successfully pass required background checks prior to an offer of employment
    • Ability to work on a team
    • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
    • Support and uphold the mission, beliefs and values of Catholic Community Services and
    • Catholic Housing Services
    • Demonstrate the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations

    Preferred Qualifications

    • Strong organizational skills


    Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors


    Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer.

    Please let us know if you need special accommodations to apply or interview for this position.


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