CCSWW

  • Intake Coordinator

    Job Locations US-WA-Tacoma
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-3275
    # of Openings
    1
    Category
    Volunteer Services
    Min
    USD $15.45/Hr.
  • Overview

    $15.45-$17.59 DOE/HR

     

    Volunteer Services (VS) began in 1981 in response to cuts in services for elders by the state legislature. The program currently works with thousands of elders and adults with disabilities statewide.  VS is committed to helping elders and adults with disabilities remain independent in their own homes through a network of caring community members. The services are provided at no charge and serve as a safety net for those individuals who cannot afford to pay for assistance and do not qualify for other assistance. Volunteers generally provide 2-8 hours per month assisting their neighbors depending on their schedules and availability.

     

    Under the general direction of the Volunteer Services (VS) Program Manager, the VS Intake Coordinator is responsible for client referrals, contact for the Volunteer Services Program.

    Responsibilities

    • Answer all intake and transportation calls in a call center for 13 counties and act as the initial point of contact for the program.
    • Contact clients referred by DSHS or other agencies, and refer to appropriate agencies.
    • Assign clients to Volunteer Coordinator or to volunteer.
    • Send out “welcome” packets to all new clients and answer routine questions concerning Volunteer Services.
    • Send new client intake information to the appropriate VS Coordinator based on county.
    • Data entry and prepare monthly reports and billings.
    • Coordinate transportation services for 13 counties, including Medicaid trips.
    • Assign all transportation requests with volunteers for the 13 counties
    • Maintain adequate supply of forms and office supplies such as Transport Letters, HIPPA, Privacy Practice, VS timesheets, Welcome packets, etc.
    • All employees are responsible for developing and safekeeping a workplace that values and supports a culturally diverse work environment.
    • Other duties as may be reasonable assigned.

     

    Qualifications

    • High School Diploma or equivalent
    • Excellent organizational and filing skills.
    • Strong communication skills.
    • Ability to work independently and/or as part of a team.
    • Thorough understanding of available resources for clients.
    • Ability to work with people of diversity.
    • Computer literate in use of Outlook, Word, Excel, database software, and Internet
    • Ability to work in a fast-paced office with multiple interruptions
    • Ability to use a multi-line phone system.
    • Applicant must successfully pass required background checks prior to an offer of employment.
    • Must have reliable transportation, valid driver’s license and automobile insurance.
    • Must have an acceptable driving record per CCS’ driving policy. (required to provide current driving abstract)
    • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services and a knowledge of and commitment to working within the Social Teaching of the Catholic Church.
    • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
    • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

    PREFERRED QUALIFICATIONS: 

    • Experience working with seniors and persons with disabilities
    • Experience working with volunteers.
    • AA degree

     

    Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors

     

    Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

    Please let us know if you need special accommodations to apply or interview for this position.

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