• Program Manager - Max Hale Center

    Job Locations US-WA-Bremerton
    Posted Date 2 months ago(9/10/2018 8:16 PM)
    Job ID
    # of Openings
    USD $30,638.40/Yr.
  • Overview


    Responsible for management of Max Hale Center a residential building with 55 units and commercial space located in the downtown area of Bremerton, WA. This program has partnerships with Washington State Housing Finance Commission, Bremerton Housing Authority, Kitsap County and Department of Commerce. The program provides affordable housing with supportive services to assist individuals and families to maintain their housing and thrive within a community.

    In accordance with the mission of Catholic Housing Services, the Program Manager is responsible for the management and operation of this “housing with services” property. The Program Manager oversees housing operations and ensures delivery of the supportive services, supervises site staff, ensures compliance with safety and facility maintenance standards, and is accountable for sound financial management and achievement of key performance indicators of the property. The Program Manager is responsible for ensuring that the property is operated in accordance with agency policies and procedures and meeting regulatory requirements.


    This is a 30-37.5 hours/week position and includes benefits and generous time off.  Salary range is $30638.40 - $42,607.50/hour.




    Essential Functions/Major Responsibilities:



    • Select, supervise and train site staff, including maintenance and key holder positions. Conduct annual performance reviews with staff.
    • Promote on-going training and support and ensure attendance at all CCS/CHS mandatory trainings for site employees.
    • Facilitate regular staff meetings.
    • Ensure compliance with all State and HUD regulations and requirements. Attend external trainings as appropriate that relate to the current and potential partnerships with funders.
    • Coordinate with Resident Service Coordinator regarding planning and delivery of on-site social services to residents.
    • Build relationships with local neighborhood and community representatives, and the local parish office to further common goals.
    • Responsible for developing and safekeeping a workplace which values and supports culturally and ethnically diverse work environment.
    • Network with other service agencies to ensure continuum of care for residents.


    • Maintain occupancy standards by effective coordination and monitoring of unit turns, including efficient scheduling and use of vendors.
    • Maintain accurate and organized tenant files for every resident per funding requirements and agency policy and procedures.
    • Ensure property curb appeal to meet agency standards.
    • Effectively lease units by coordinating marketing efforts for the property, including advertising, networking and accommodating prospective tenants’ schedules.
    • Execute lease agreements with tenants and provide orientation.
    • Maintain property Wait List in accordance with policy and eligibility requirements. Communicate application procedures and eligibility requirements to applicants and prospective tenants.
    • Serve appropriate legal notices to tenants and process evictions per Washington State Landlord Tenant Law and applicable local laws.
    • Conduct certifications and re-certifications according to funding requirements, and submit annual re-certifications and move-in paperwork to compliance accurately and on time.
    • Ensure compliance with Fair Housing and Landlord Tenant laws.



    • Promote resident retention by ensuring a strong commitment to customer satisfaction that includes appropriate communication and understanding of the population served.
    • Assist in the promotion of community among the residents and staff.
    • Respond to tenant complaints and issues promptly and seek resolution at the lowest level possible.
    • Ensure compliance with all supportive services funding performance goals and reporting requirements.


    • Prepare annual budget for property in consultation with Division Director.
    • Monitor and control expenses within the constraints of the annual budget, including monitoring monthly financial statements and reviewing variances with appropriate Property Accountant and Division Director.
    • Assist accounting staff with annual audits.
    • Collect rent and other monies and make bank deposits.
    • Maintain property operations through the use of Property Management software (BostonPost) including tenant ledgers, cash receipts, transactions, delinquencies, move-ins and outs.
    • Perform month end procedures with assigned Property Accountant.
    • Report on property’s performance as it relates to revenue, expenses and occupancy through a monthly manager report; review delinquencies; ensure profitability for property.
    • On a quarterly basis, submit bad debt write-offs for approval to Division Director.
    • Approve purchase of necessary equipment and supplies for operating, maintenance, equipment replacement and painting functions at property.
    • Monthly Manager Reports submitted accurately and on time.
    • Responsible for writing, submitting and managing grant applications and relationships.
    • Manage relationships with tenants in the commercial spaces.


    MINIMUM QUALITIFICATIONS (Qualifications which applicants must possess to be considered for the positon)

    1. BA in Business Administration, Public Administration, Human or Social Services or equivalent experience working in Social services or property management.
    2. Two years’ experience in direct services to low-income and special needs populations, including experience with homeless and elderly populations.
    3. Ability to communicate effectively both orally and in writing.
    4. Strong supervisory skills: hiring, coaching, training and evaluating.
    5. Experience in word processing and spreadsheet applications (Microsoft Office preferred) and ability to learn property management software.
    6. Ability to work within the mission, goals and objectives of CCS/CHS.


    1. Minimum of two years’ experience in low income housing setting and understanding of basic property management concepts.
    2. Experience in homeless, elderly, special needs and/or multi-family property management.
    3. Experience in direct service with chemically dependent and/or mentally ill persons.


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