• Housing Case Manager

    Job Locations US-WA-Seattle
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    # of Openings
    Housing - Direct Service
    USD $18.37/Hr.
  • Overview

    Regional Access Points (RAPs) are the front door to Coordinated Entry for All (CEA). RAPs connect unhoused individuals to resources in King County including housing, employment, benefits, and basic needs. Community members connect with us through collaborations with 211, food banks, libraries, and day centers. With a strong foundation in Trauma-Informed Care and Motivational Interviewing, we explore all possible housing options with single adults, veterans, families, and youth and young adults.


    This is a full time, 37.5 hours per week, benefits eligible position and includes generous paid time off.  Hourly rate is $18.37-$20.44/hour DOQ.


    Our Role

    You will provide immediate services using diversion best-practices, communicate eligibility and program parameters, partner with households as you both navigate the homelessness system, and complete CEA assessments.



    The quickest road to stable housing utilizes people’s own strengths. You will think creatively so that people can achieve the outcome they identify for themselves. You know there is no one-size-fits-all approach, so you will tailor any services you provide to the specific context.



    Build trust by responding to inquiries promptly and communicating in a compassionate manner. Community members will call or walk-in requesting information and you will be ready to provide that information as available. Informed consent is important and you strive to explain complex policies in clear and consistent terms.



    You will learn about different resources in the community and their eligibility criteria. You will address any concerns identified prior to a person accepting a referral, gather the required documentation needed to access housing resources, and advocate on behalf of the people you are working with.


    CEA Assessments

    CEA uses a housing triage tool to match people with available housing resources through participating agencies. You will complete these assessments with people at multiple sites and in the field throughout the week.


    Your Style

    You’re the best person for this if you thrive on doing different things each day and you like working in different environments. Here is what that looks like:

    • Our team members travel up to 5 days a week throughout King County
    • Each of us works with 12+ households in navigation and/or diversion
    • Keep detailed data records of interactions to ensure client participation is documented in accordance with agency standards in electronic and print formats
    • We share all duties and responsibilities and take on other tasks as assigned

    Job Conditions This position requires you to work in an environment where there is a high level of pressure to place households in shelter and housing quickly; there may be times when working conditions include interruptions and interactions with individuals who are angry, upset and/or dealing with mental health and substance use challenges. Extensive use of telephones, computers and related office equipment is required. Extensive travel and access to reliable transportation is required. As needed, you may work some weekend and evening hours. All positions are mobile positions and will work from multiple sites in King County. This position requires flexibility and strong organizational skills.


    • Bachelor’s degree in social work, sociology, or a related field
    • Excellent communication skills, both written and oral, to coordinate with clients, other agencies, and community members
    • You have strong time management skills and are able to juggle competing priorities, especially when working with people in crisis
    • You know the ins-and-outs of the Microsoft Office Suite, Google Drive, and databases and you can articulate their benefits in increasing accuracy and efficiency
    • You are committed to advancing the mission of CCS to actively work for justice with communities struggling with poverty and the effects of intolerance and racism.
    • Collaboration in a team environment is a must.
    • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
    • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
    • Criminal history background checks are required prior to employment


    Preferred Qualifications:

    • You drive your own vehicle and have a valid driver’s license with a driving record and insurance to be approved as a CCS driver
    • You can speak and write in a second language spoken by a substantial number of King County residents



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