• Coming Home Case Manager - Wintonia

    Job Locations US-WA-Seattle
    Posted Date 2 months ago(9/20/2018 1:40 AM)
    Job ID
    # of Openings
    Housing - Direct Service
    USD $18.37/Hr.
  • Overview

    The Wintonia is a 92-single-room-occupancy building in Seattle’s Capitol Hill neighborhood serving men and women coming out of King County's Dutch Shisler Sobering Support Center.


    The Case Manager provides intensive individualized support for homeless women during their transition into permanent housing and during their first year of tenancy. Most clients participating in the program suffer from chronic and acute mental illness, addiction issues, and/or trauma. The HSSCM will assist tenants in making and sustaining reliable, positive community-based support networks; in learning or relearning daily living skills required for permanent housing; and in becoming active, empowered members of their residential environment.




    Intensive Transitional Services:

    1. Provide intensive case management to tenants for the first year after move-in. This includes providing support and guidance during individual meetings with tenants, accompanying tenants to appointments or on errands as necessary, assisting with housekeeping, and other activities that help support tenant’s transition into housing.
    2. Interview applicants and assess ability to live autonomously in the community and for special needs in health care, mental health, and alcohol/drug addiction. Determine which applicants require further diagnostic screening by mental health or substance abuse professionals. The interview also assesses social skills, life skills, financial needs, job readiness/needs and availability of a positive peer network.
    3. In conjunction with tenant, develop a specific Housing Service Plan, which will address the identified needs as well as the areas which have been a problem for the tenant in maintaining previous housing.
    4. Provide one to one service and work with new tenants to develop individual growth goals.
    5. Work with clients to assist them in understanding and navigating program rules and responsibilities; assist tenants in understanding the repercussions of not following program structure
    6. Provide current information about available resources and assist tenants in making application for needed resources including income, health care, employment, documentation, and support services.
    7. Provide crisis intervention – which may involve substance abuse, mental health, and medical issues.
    8. Arrange access to community treatment resources and support programs by medical, mental health, and alcohol recovery providers.
    9. Monitor effectiveness of response and resident satisfaction with resources and services received.
    10. Act as advocate for residents on an on-going basis to ensure consistent service from agencies and systems.
    11. Give input on eviction proceedings.
    12. Assist in developing a sense of community and support amongst program residents. This includes organizing events, activities, and outings, as well as less formal gatherings.
    13. Participate in and contribute to building a safe, supportive residential community.
    14. Coordinate services with other staff and outside agencies and help foster an environment of teamwork and professionalism.


    1. Actively participate in team meetings in order to discuss issues pertaining to clients, program goals, and other program issues.
    2. Attend staff meeting for both programs. Attend other meetings and in-service training as requested.
    3. Manage time and prioritize duties in order to provide necessary services to tenants.
    4. Keep daily records and maintain case management files.
    5. Turn in paperwork/assignments to Program Supervisor on a timely basis.
    6. Follow program and agency policies and procedures. Provide input to program policies, procedures and goals, as requested.


    General Responsibilities:

    1. Observe/follow guidelines on confidentiality rights of residents and respect their privacy.
    2. Maintain accurate record of hours worked and turn in timesheets on schedule.
    3. Attend trainings required of all employees.
    4. Become familiar with landlord/tenant law and the actions that are permissible for landlords.
    5. Contribute to the mission of Catholic Community Services and Catholic Housing Services.
    6. Contribute to and support a positive, team-oriented work environment.
    7. Perform other job-related duties as assigned.


    1. BA/BS degree, preferably in a related field. (See Substitute Qualifications below.)
    2. Two years related experience, which includes providing linkage services, advocacy for low-income populations, and working with special need populations.
    3. Knowledge of mental health, substance abuse, and domestic violence and a demonstrated ability to work with these issues.
    4. Demonstrated problem/issue assessment skills, intervention planning/implementation skills, and crisis intervention skills.  
    5. Strong oral and written communication and team building skills.
    6. Ability to work cooperatively with residents, program team and community professionals.
    7. Strong organizational and record keeping skills with ability to maintain concise client records, notes and receipts to assure compliance standards.
    8. Basic computer skills.
    9. Applicant must successfully pass required background checks prior to an offer of employment.
    10. Ability to work independently in addition to working as a member of a team.
    11. Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
    12. Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.


    1. Professional experience with substance abuse, mental illness, public assistance, and homelessness. Background in homeless/low-income housing programs.
    2. Ability to speak and understand Spanish.


    1. Additional related direct service experience may be substituted for the degree requirement.



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