• Case Manager SSVF - Pierce County

    Job Locations US-WA-Tacoma
    Posted Date 1 week ago(8/15/2019 3:50 PM)
    Job ID
    # of Openings
    Veteran Services
    USD $17.76/Hr.
  • Overview

    $17.76 - $22.20 HR/DOE


    Family Housing Network provides a place to live for families experiencing or at risk of homelessness, while helping to build skills that maximize family stability and self-sufficiency. Through FHN the Veteran Homeless Prevention program provides supportive services to Veteran households at imminent risk of homelessness, or who have become homeless within the past 90 days. Homeless Adult Services provides 24/7 services to homeless individuals in Pierce County which includes meals, shelter, community socialization and support services.


    The Case Manager is a member of the service team for Veterans Services program of Catholic Community Services. This position maintains a caseload of households in the Supportive Services for Veteran Families grant.  This includes Outreach activities in the community, completing thorough intakes and eligibility screening with referred clients, assessing housing needs and providing prompt financial assistance as needed for housing costs, and/or assisting clients to secure housing if they are homeless. The case manager actively uses Housing First and progressive engagement while interviewing and working with veteran household.  In addition, the case manager enters client data into the Homeless Management Information System (HMIS).  In collaboration with the service team, the Case Manager is responsible for developing and implementing client-defined, goal-oriented Housing Stability Plans, assessing the needs of referred households, utilizing VA and community resources to meet identified individual needs with the goal of stabilizing permanent housing in the shortest time possible. This position works closely with the Veterans Program Supervisor and provides support as requested with the overall objective to provide outstanding case management to families served by Catholic Community Services.


    Complete thorough intakes and eligibility screening with referred clients.

    Employee accomplishes this responsibility by completing the following tasks:

    • Provide to Veteran and famil shourt term comprehensive navigation services through Progressive Engagement. This may include walking with client through the system, and modeling behavior for client to include self-advocacy, goal setting, time management, working with angencies, landlords and other needs as called out in the Housing Stability Plan.
    • Coordinate referrals from outreach efforts; maintain a weekly housing list of all currently enrolled veteran households and those presume eligible.
    • Schedule initial intakes/screenings within 48 hours of referral. Assess client’s housing needs (eviction prevention or rapid re-housing), create Housing Stability Plan, as well as strengths and supports available to client. 
    • Determine if client would be homeless (Homeless Prevention) but for this assistance, and what minimal assistance is required to become stably housed.
    • Take screening calls and perform screening as needed. 

    Initiate Housing Stability Plan.
    Employee accomplishes this responsibility by completing the following tasks:


    For All Interventions:

    • Identify and prioritize top housing needs.
    • Identify family strengths/assets to help meet identified needs.
    • Develop Housing Stability Plan for short-term, shallow intervention based on minimal SSVF assistance, use of community and VA resources, and family strengths.

    For Homeless Prevention:

    • Verify risk in writing with landlord (3-day Pay or Vacate Notice, Eviction, etc.)- Full HP eligibility tool needs to be used.
    • Determine property eligibility (Fair Market Rent, Lead-based paint requirements, etc.)
    • Acquire other documentation (copy of lease, W-9, income verification, veteran status)
    • Negotiate with landlord/property manager as needed.
    • Complete request for payment in a timely manner for rent arrears and utilities.
    • Perform Housing Habitability Inspection.
    • Perform 90 day recertification as needed.

    For Rapid Re-Housing:

    • Verify homelessness in writing (3rd party or self-declaration).
    • Assist client in finding housing within appropriate parameters (size, location, Fair Market Rent);
    • Negotiate with landlord/property manager as needed.
    • Perform Housing Habitability inspection prior to payment or move in.
    • Complete request for payment in a timely manner for rent, deposit, other financial assistance as needed.
    • Acquire other documentation (copy of lease, W-9).
    • Perform 90 day recertification as needed.

    Landlord Liaison:

    Employee accomplishes this responsibility by completing the following tasks:

    • Search for landlords that will work with a Rapid Re-Housing program.
    • Explain SSVF program in efforts to create a collaborative relationship with landlord.
    • Work with Housing Navigator to feed leads of perspective landlords.
    • Respond to Landlord in a timely manner for the following: client emergencies, rent, and deposit and lease issues.



    Employee accomplishes this responsibility by completing the following tasks:

    • Research information/sources to find eligible, targeted Veterans;
    • Visit sites where veterans who are homeless or at risk of homelessness may be- to include but not limited to emergency shelters, encampments, VA medical centers, Veteran Housing Option Groups, drop-in sites, food programs, health clinics and phone calls from community providers.
    • Foster connections in the community to Veteran-related agencies/groups with the goal of generating referrals of targeted Veteran clients.
    • Speak to groups as needed to generate referrals of targeted clients.
    • Screen potential veteran households for eligibility.
    • Collaborate with other community SSVF programs to ensure non duplication of services.
    • Collaborate with VA teams to screen veterans as needed; to include warm handoffs and collaborative work with VA team to assist household towards the best housing solution.


    Data Entry:

    Employee accomplishes this responsibility by completing the following tasks:

    • Complete all mandatory Homeless Management Information System(HMIS) training.
    • Complete intake, gather all mandatory documents, work with Homeless Services Data Specialist to coordinate entry into HMIS.
    • Enter all ongoing service transactions into HMIS.


    Housing Stability Plan:

    Employee accomplishes this responsibility by completing the following tasks:

    • In conjunction with veteran household, create and coordinate a Housing Stability Plan based on client directed needs. Plan is to be updated on an on-going basis.
    • In collaboration with VA and community resources, assist client as needed to meet identified needs through direct services or referrals to appropriate agencies or programs.


    Maintain records and reports:

    Employee accomplishes this responsibility by completing the following tasks:

    • Keep accurate and timely case management notes.
    • Help create and coordinate a Housing Stability Plan based on client directed needs. Plan is to be updated on an on-going basis.
    • Complete 90-day Recertification paperwork if applicable;
    • Keep organized and confidential records.
    • Participate in Veteran Services case management meetings and provide case summaries and client status information.
    • Participate in problem solving activities with staff members concerning obstacles faced in service delivery and program paperwork compliance.


    Attend meetings as necessary and represent CCS Veteran Services Program:

    Employee accomplishes this responsibility by completing the following tasks:

    • Attend meetings as required by Lead Case Manager or Director.
    • Attend appropriate training workshops and opportunities to continually improve knowledge and skills.
    • Share appropriate information with other staff.

    Navigating Community Resources:

    Employee will accomplish this responsibility by completing the following tasks:

    • Physically accompany or transport households for the following: meeting with potential landlords, meeting with community resources such as employment, food banks, mainstream benefits, doctor appointments, 2nd cycle etc.
    • Maintain current information on community resources veteran and non-veteran specific;
    • Establish, build and share community resources to include referrals and interactive supportive relationships.
    • Work with community partners to create and ease of communication and warm handoffs.

    Crisis Intervention:

    Employee will accomplish this responsibility by completing the following tasks:

    • Attend training specific to Suicide Prevention, Trauma Informed Care and safety while in the field as well as all other SSVF mandatory training.
    • Knowledge of community based programs specific to the population being served- PATH, Adult Protective Services, Child Protective Services, Mental Health Crisis teams, Detox beds, Emergency Shelters, food programs, health clinics, McKinney Vento etc.
    • Be flexible in the face of changing client needs and SSVF programmatic rules.

    Team Development:

    Employee accomplishes this responsibility by completing the following tasks:

    • Mentor new and existing staff and intern around SSVF policy changes, paperwork and resources to include best practices.
    • Be well versed in CCS system for client referrals as well as working intra-agency.
    • Work collaboratively with the following Family Housing Network programs: Rapid Re-Housing, Permanent Supportive Housing, Coordinated Entry, Shelter and Catholic Housing Services.


    Fiscal Management:

    Employee accomplishes this responsibility by completing the following tasks:

    • Knowledgeable of allowable SSVF costs related to housing, employment, transportation, and general housing stability.
    • Provide timely paperwork for payment towards client housing, transportation and general housing stability needs.
    • Be good stewards of funding.


    Other duties as assigned.



    Minimum Qualifications

    • Post-secondary education in a social services field and a minimum of 1 year experience working with individuals and/or families with complex needs
    • Military experience and/or training around Military Culture
    • Experience providing services to low-income/no-income households to include knowledge of and ability to access community housing, social, medical, mental, chemical dependency services and other needed resources as appropriate based on client(s) needs
    • Ability and willingness to work independency as well as in a team environment;
    • Highly motivated self-starter and ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment
    • Excellent inter-personnel skills including excellent oral and written communication skills
    • Excellent organizational and time management skills—Ability to maintain accurate, thorough, timely and complete client files;
    • Computer skills including Microsoft Word and database experience;
    • Ability to work with a diverse spectrum of high-need individuals;
    • Reliable personal transportation, valid Washington driver’s license, insurance, and an acceptable driving record according to CCS’ driving policy
    • Upon employment, obtain updated tuberculosis test and CPR, First Aid training. In the course of performing the job, this position, typically spends time sitting standing, climbing stairs, walking, driving, carrying (25lbs), lifting (25lbs). Operating a computer keyboard, firm/strong grasping, and repetitive


    Preferred Qualifications

    • Veteran or experience providing services to veterans
    • Knowledge of local social services and other community resources
    • Experience with housing location, landlord/tenant mediation


    Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer.

    All protected classes are encouraged to apply.


    Please let us know if you need special accommodations to apply or interview for this position.


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