The Josephinum is an historic high-rise building in downtown Seattle providing 221 studio and one-bedroom apartments for a diverse population of low-income individuals and several commercial spaces. Some units are set-asides for formerly homeless individuals being served through a number of programs that provide case management support to residents in those units. A Catholic parish, Christ Our Hope, is the primary commercial tenant of the building and shares common space with residential tenants. A homeless women’s hygiene program and a non-profit self-managed shelter provider also are located in the building. The building is the largest single property in the portfolio of Catholic Housing Services of Western Washington, and is closely aligned with the mission of the Catholic Church.
A major function of this position is ensuring the safety and security of the residents of the Josephinum Apartments. The front desk/lobby area is the communication/security center of the building, and services are delivered on a 24 hour a day, 7 day a week basis. Front Desk Staff monitor the building, respond to medical and social crisis, interact positively with residents, guests, staff and the general public, allow access of residents and legitimate visitors to the facility, make periodic rounds of the facility, respond to emergency maintenance problems, answer phones and communicate messages, and keep a log of the day’s events.
MAJOR RESPONSIBILITIES AND DUTIES:
The Front Desk staff is central to providing a safe, respectful, and caring environment for the residents of the Josephinum.
Ensure Building Safety and Security
Other Routine Duties:
Provide information and assistance to residents.
Provide program information to public inquiries either on the phone or someone coming to the building.
Assist with activities, and other events that normally take place during business or evening/weekend hours.
Monitor resident’s presence in lobby area.
This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors.