Family Housing Network provides shelter, homeless diversion, rapid rehousing, and permanent supportive housing for families experiencing homelessness, while helping to build skills that maximize family stability and self-sufficiency. Through FHN, the Veteran Homeless program provides supportive services to Veteran households experiencing homelessness. Homeless Adult Services provides 24/7 services to homeless individuals in Pierce County which includes meals, shelter, permanent supportive housing, community socialization and support services.
The Data and Customer Service Specialist is a member of the CCS Family Housing Network, a housing program of Catholic Community Services. This position works under the supervision of the Director of Client Information Systems. The Specialist oversees the data collection, entry, and reporting requirements for shelter, rapid rehousing programs, and the Coordinated Entry System, which coordinates homeless service entry for community members and veterans identified as homeless. This position tracks deadlines and provides quality assurance for the accuracy and timeliness of program reports, audit preparation, and payroll billing. The Specialist also shares responsibility for staffing the FHN reception desk, including receiving visitors and phone calls and providing community resource information. Finally, this position maintains communication with individuals who are homeless, managing information on recent contacts, and collecting documentation needed for entry in homeless programs
The Data and Customer Service Specialist provides direct support to the Director of Client Information Systems and other program managers, and is responsible for data entry, reporting, and data management.
Staff the FHN Reception Desk.
Engagement with individuals experiencing homelessness.
Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.
Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer
Please let us know if you need special accommodations to apply or interview for this position.