• Program Supervisor

    Job Locations US-WA-Seattle
    Posted Date 1 week ago(10/10/2018 12:32 AM)
    Job ID
    # of Openings
    Social Services/Direct Client Services
    USD $18.37/Hr.
  • Overview


    Coordinated Entry for All (CEA) offers an organized, efficient approach to providing homeless households, including young adults, single adults, families with children, and veterans with services and housing by creating streamlined linkages to programs and matching households’ needs to providers’ strengths and capacity.  As part of CEA, Regional Access Points (RAPs) serve as the first point of contact for households experiencing homelessness.




    The Program Supervisor supervises 3 housing case managers and 1-2 AmeriCorps volunteers at the Central Seattle RAP at the Randolph Carter Center whose responsibilities include: completing triage tools on-site, providing diversion services, servicing mobile sites, and providing navigation services to CEA clients. Along with the Program Manager, and in consultation with CEA, this position will develop and implement effective service delivery protocols ensuring equity and an efficient use of resources.  This position will also carry a case load of 5-7 diversion clients at any given time.



    1. In coordination with Program Leadership, screen, interview, hire, and train staff.
    2. Provide support for staff around diversion and motivational interviewing techniques.
    3. Be available for urgent matters during business hours.
    4. Oversee professional development and conduct regular and consistent performance reviews for staff.
    5. Promote ongoing training utilizing evidence-based best practices.
    6. Ensure adequate assessments slots are available in the database at all times.
    7. Develop and support a positive, team-oriented work environment.
    8. Provide monthly self-care workshops/reflections during team meetings.


    Program Operations:

    1. Implement RAP operations in accordance with the operations manual found on the King County website.
    2. Ensure all households who access the RAP explore and are offered diversion services.
    3. Participate in weekly meetings with RAP leadership team to ensure program continuity.
    4. Assist in identifying gaps, data analysis and making recommendations for informed policy changes.
    5. Work with Program Manager to schedule and develop RAP team trainings.
    6. Oversee data entry into the local HMIS.
    7. Ensure client records are kept in accordance with agency standards by completing monthly file reviews.
    8. Ensure that all diversion files are complete
    9. Create, amend, and/or organize required documents for easy retrieval by RAP team.
    10. Fill in for staff that are on vacation, sick or during the time a position is vacant.



    1. Maintain a case load of between 5-7households pursuing diversion at any given time


    General Responsibilities:

    1. Observe, follow and model confidentiality guidelines and client privacy.
    2. Maintain accurate record of hours worked and submit timesheets on schedule.
    3. Attend agency trainings as required.
    4. Participate as team member in staff and supervisory meetings as required.
    5. Perform other job-related duties as assigned.


    This position requires the employee to work in an environment where there is a high level of pressure to place household in shelter and housing quickly; there may be times when working conditions include interruptions and interactions with individuals who are angry/upset and/or dealing with mental health and substance use challenges. Extensive use of telephones, computers and related office equipment will be required. Travel between assessment offices and to complete housing inspections will be required and access to reliable transportation is required. The position will require some weekend and evening hours. This position is a mobile position and will work from multiple sites in Seattle. This position requires flexibility and strong organizational skills.

    The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Able to prioritize multiple tasks, and to work independently and as a team member.

    Able to understand and observe safety rules.
    Able to hear telephone rings, face-to-face and phone conversation, door bells, and emergency alarms.
    Able to speak clearly in person and on the telephone.
    Able to hand write legibly.
    Able to read normal size print and handwritten notes.
    Able to sit for sustained periods of time.
    Mobility/dexterity of hands/arms to enable keying into locked areas as well as using office equipment.
    Regularly able to perform duties as assigned.
    Able to make independent decisions and apply sound judgment in performing job duties.  

    Able to travel throughout King County to meet with clients and attend meetings.  


    1. Bachelor’s degree in social services or a related field, equitable experience in social services
    2. At least 2 years of experience in direct provision of social services, preferably with families experiencing homelessness.
    3. At least one year supervisory experience.
    4. Experience working with and understanding of data management systems.
    5. Understanding of problems homeless families often face, including alcohol and drug abuse, mental illness, domestic violence, and long term homelessness.
    6. Understanding or barriers for homeless immigrant and refugee families.
    7. Strong collaboration skills.
    8. Excellent written and oral communication.
    9. High level computer software skills, with ability to maintain and use complex client software systems.
    10. Commitment to working within the mission, goals and objective of Catholic Community Services.



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