Coordinated Entry for All (CEA) offers an organized, efficient approach to providing homeless households, including young adults, single adults, families with children, and veterans with services and housing by creating streamlined linkages to programs and matching households’ needs to providers’ strengths and capacity. As part of CEA, Regional Access Points (RAPs) serve as the first point of contact for households experiencing homelessness.
The Program Supervisor supervises 3 housing case managers and 1-2 AmeriCorps volunteers at the Central Seattle RAP at the Randolph Carter Center whose responsibilities include: completing triage tools on-site, providing diversion services, servicing mobile sites, and providing navigation services to CEA clients. Along with the Program Manager, and in consultation with CEA, this position will develop and implement effective service delivery protocols ensuring equity and an efficient use of resources. This position will also carry a case load of 5-7 diversion clients at any given time.
This position requires the employee to work in an environment where there is a high level of pressure to place household in shelter and housing quickly; there may be times when working conditions include interruptions and interactions with individuals who are angry/upset and/or dealing with mental health and substance use challenges. Extensive use of telephones, computers and related office equipment will be required. Travel between assessment offices and to complete housing inspections will be required and access to reliable transportation is required. The position will require some weekend and evening hours. This position is a mobile position and will work from multiple sites in Seattle. This position requires flexibility and strong organizational skills.
PHYSICAL AND MENTAL ACUITY REQUIREMENTS:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to prioritize multiple tasks, and to work independently and as a team member.
Able to understand and observe safety rules.
Able to hear telephone rings, face-to-face and phone conversation, door bells, and emergency alarms.
Able to speak clearly in person and on the telephone.
Able to hand write legibly.
Able to read normal size print and handwritten notes.
Able to sit for sustained periods of time.
Mobility/dexterity of hands/arms to enable keying into locked areas as well as using office equipment.
Regularly able to perform duties as assigned.
Able to make independent decisions and apply sound judgment in performing job duties.
Able to travel throughout King County to meet with clients and attend meetings.