• Peer Navigator

    Job Locations US-WA-Olympia
    Posted Date 1 week ago(10/10/2018 5:28 PM)
    Job ID
    # of Openings
    Drexel House
    USD $15.92/Hr.
  • Overview

    The Olympia Police Department (OPD) and Catholic Community Services (CCS) are collaborating on Mental Health Field Response Team Program that will focus on a Familiar Faces program for Downtown Olympia. “Familiar Faces” are the 15 to 20 individuals in our community with the most complex health and behavioral problems and frequent and persistent contact with OPD Walking Patrol, OPD Crisis Response Team, Downtown Ambassadors, and other City staff.  The Peer Navigators will be working closely with OPD and others to provide Peer Navigation services to individuals who are homeless are spend time in downtown Olympia.  Some of the goals of the program are to improve the lives of the clients, help clients connect to concrete resources including housing, reduce the number of negative interactions that the clients have with law enforcement, emergency services, businesses, etc. 


    Peer Navigators share their lived experience with individuals to create mutually supportive relationships based on trust and respect in an effort to increase empowerment and hope, improve personal success, provide opportunity for integration into the community, build linkages to needed community resources and begin to establish natural community supports. Work occurs primarily outdoors in downtown Olympia or community settings with individuals with chronic mental health issues, chemical dependency issues and often medical conditions.  They work as a team member with the CCS Program Manager (MHP), OPD, other agencies, system and community partners.  Peer Navigators help consumers voice their own perspective and assure others are able to understand that perspective.  They represent a consumer orientation and perspective in all internal and external agency activities.  They help the individuals connect to concrete supports including housing, medical care, mental health care, etc.  They provide transportation.  They have office space at Drexel House.




    Universal job skills: All CCS employees will demonstrate the ability to:

    • Communicate role, responsibility and agency philosophy in order to assure mutual respect, confidence and trust with the consumer and other stakeholders.
    • Provide non-judgmental, unconditional support to the consumer.
    • Assess for immediate safety and stabilization needs.
    • Customize helping approaches to fit the consumer’s uniqueness, personality, culture and interest.
    • Report relevant information to the right people at the right time.
    • Maintain a focus on strengths, needs and creative solutions.
    • Utilize the consumer’s expertise in problem solving and solution seeking.
    • Work interdependently with others toward common goals.
    • Respond to consumer’s needs in a timely fashion.
    • Complete required documentation within established timeframes.
    • Instill hope for the future by communicating and behaving with confidence and reassurance.

    Communicate and collaborate effectively with other team members to manage triangulation and potential conflicts.


    Welcome, Engagement and Assessment: The skilled Peer Navigator will demonstrate the ability to:

    • Dialogue with consumers and relate personal experience that will assist in building trust with them.
    • Assess and review the consumer’s ability to communicate their own position and preferences.
    • Reassure and communicate hopefulness to consumers and that “they are not in this alone.”

    Individualized Service Planning: Utilizing motivational interviewing strategies, the skilled Peer Navigator will demonstrate the ability to:

    • Assist the consumer in assessing options.
    • Reach agreement with consumers about activities that will contribute to healing and support and assist in communicating that to others.

    Implementing Services: The skilled Peer Navigator will demonstrate the ability to:

    • Provide a range of supportive/helpful interventions and activities as agreed to with the consumer and documented in the plan.
    • Adapt activities and interventions to enhance focus on strengths, needs and creativity without changing the basic nature of agreements and plan.
    • Assist consumers in analyzing progress toward vision and goals and encourage their feedback to their team.
    • Communicate ideas by using own life as a learning and teaching tool (when helpful to consumer and plan).
    • Communicate progress and concerns to the appropriate co-workers.
    • Participate in continuous improvement efforts by sharing perspectives in agency activities such as Quality Improvement reviews, staffings or other means.
    • Seek assistance and report incidents to the right people at the right time.

    Transitioning Services to Natural and Other Community Supports: The skilled Peer Navigator will demonstrate the ability to:

    • Negotiate and facilitate transitioning to other services and natural support systems, providing contacts of who will be helpful, and providing follow up.
    • Reach agreement with the consumer about their transition.

    Mediate agreement between the consumer and the agency about transition timing, when needed.

    Ability to build professional relationships:

    • Ability and eagerness to spend time outdoors and in the community with individuals with vulnerable individuals, some of who is experiencing homelessness.
    • Ability to transport clients to appointments, basic needs, etc.
    • Ability to learn and help navigate all applicable resources with the client.
    • Strong professional boundaries.

    Crisis Management:

    • Ability to assess, intervene and follow up on safety and crisis situations.

    Ability to Partner:

    • Must be able to work well with City of Olympia Police Department, City Employees, downtown businesses, social service providers and others being respectful of all while holding the best interest of the clients as the first priority.
    • Attend regular meetings with OPD and other partner agencies.


    Minimum Qualifications

    Must have Recognition as a Peer Specialist by DBHR.

    • High School Diploma or equivalent.
    • Availability to work flexible hours (evenings, nights, weekends).
    • Proof of negative TB test within past 12 months.
    • Obtainment of an Agency Affiliated Counselor License (HIV/AIDS training required).
    • Ability to obtain a CPR/First Aid Certification.
    • Applicant must successfully pass required background checks prior to an offer of employment.
    • Must have reliable transportation, valid driver’s license, and automobile insurance.
    • Must have an acceptable driving record per CCS’ driving policy. (required to provide current driving abstract).
    • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services
    • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
    • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations. 

    Preferred Qualifications

    • Lived experience with homelessness.



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