• Program Supervisor II

    Job Locations US-WA-Tacoma
    Posted Date 2 weeks ago(11/5/2018 5:24 PM)
    Job ID
    # of Openings
    Homeless Adult Services
    USD $35,802.00/Yr.
  • Overview

    Case Manager Supervisor will supervise Case managers and the program’s day to day activities at the Stability Site.  They will be the first-line call/contact in handling case management staff and program participant concerns/issues.  Position will also fill in as needed doing direct client service work.


    Case Management Supervisor will assist individuals to create supportive relationships based on trust and respect in an effort to increase empowerment and hope, improve personal success, provide opportunity for integration into the community, build linkages to needed community resources and begin to establish natural community supports. Work occurs in residential or community setting with individuals with chronic mental health issues (including dual diagnosis). They work as a team member with other agencies, systems, and community partners.  Case Manager Supervisor will assist the team in helping consumers voice their own perspective and assure others are able to understand that perspective.  They represent a consumer orientation and perspective in all internal and external agency activities.




    Case Management Supervision:

    • Provide onsite supervision of case manager staff (3) and oversee the program’s day to day operations.
    • Plan and conduct regular staff meetings for Stability Site case management staff.
    • Conduct performance reviews and implement disciplinary actions as needed.
    • Responsible for hiring and training new Case Management, including updating training manual as needed.
    • Communicate and collaborate effectively with other team members to manage triangulation and potential conflict

    24/7 Emergency Response:

    • Assess acuity and immediate risk/need by phone and determine the most appropriate response.
    • Assure Incident Report or Accident Report is made. Including, mandatory reporting requirements being met when applicable.
    • Assure Case Manager is contacted for coordination of care when applicable.



    Assure client quality care:

    • Facilitate care team meetings for Stability Site clients.
    • Fill in providing direct service as a Case Manager as needed during scheduling conflicts.

    Quality Improvement:

    • Maintain clinical file quality.
    • Data entry and reports.


    Minimum Qualifications

    • BA in Social Services plus 1 year Case Management experience;
      • or 5 years Case Management experience working with Homeless Adults. 
    • Experience in or the demonstrable ability to facilitate team meetings.
    • Availability to work flexible hours (evenings, nights, weekends).
    • Proof of negative TB test within past 12 months.
    • Obtainment of an Agency Affiliated Counselor License (HIV/AIDS training required).
    • Ability to obtain a CPR/First Aid Certification
    • Applicant must successfully pass required background checks prior to an offer of employment.
    • Must have reliable transportation, valid driver’s license, and automobile insurance.
    • Must have an acceptable driving record per CCS’ driving policy. (required to provide current driving abstract)
    • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services
    • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
    • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.


    Preferred Qualifications

    • 1 year Supervisory/Leadership experience

    Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors


    Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer

    Please let us know if you need special accommodations to apply or interview for this position.



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