• Case Manager – South King County Outreach (CReW)

    Job Locations US-WA-seattle
    Posted Date 3 weeks ago(11/26/2018 4:19 PM)
    Job ID
    # of Openings
    Behavioral Health
    USD $18.37/Hr.
  • Overview

    Program Description:

    Catholic Community Services’ Counseling, Recovery & Wellness (CReW) Program is a licensed community mental health and substance use treatment program and provider of the King County Behavioral Health Organization (BHO). The program serves individuals with mental illness, substance use disorders, or co-occurring disorders to help improve individuals’ quality of life. Individuals served are currently or formerly homeless, living in poverty, and have high barriers to participating in treatment. Services are provided in a variety of settings, including client’s homes, permanent supportive housing, transitional housing, homeless shelters and the streets.  Our services promote a collaborative partnership with the person served, the development of opportunities for personal growth, a commitment to community integration, goal-oriented and individualized supports, and satisfaction and success in community living. 


    Position Description:

    The South King County Mental Health Outreach Specialist position is a collaboration between CREW and the Health Care for the Homeless Network (HCHN) to provide outreach, engagement, and linkages to persons that are experiencing homelessness and have mental health issues.  The position will connect homeless individuals and families at select homeless sites who are most vulnerable and at risk, to prevent or reduce more acute illness, high-risk behaviors, incarceration and other medical or crisis responses by increasing patient access to adapted health care services.  Services will be provided from a harm reduction and trauma-informed care approach, utilizing motivational interviewing skills.   This position will operate with a great deal of independence and so requires strong interpersonal relationship and communication skills, common sense regarding personal safety, creative thinking, multitasking, and conflict resolution skills.


     Great benefits and generous paid time off 



    1. Provide case management,  outreach services, referrals, and community-based behavioral health services to homeless individuals, through:
      • Going to sites, including shelters, encampments, libraries, jails, social service agencies, hospitals, and other health care clinics to make contact with individuals living outside and offer services.
      • Providing frequent and repeated contacts, developing relationships with individuals in order to assess their service needs and responding with appropriate referrals and linkages to resources.
      • Utilizing an approach based on the Recovery model to help individuals set long-term and short-term goals, and to convey messages of hope to individuals and team members that changes for individuals are possible.
      • Providing behavioral health and homeless assessments (VI-SPDAT), individual service planning, case management, therapeutic counseling, and peer support. 
      • Helping individuals to reduce barriers to obtaining housing and providing direct support to access community resources such as personal identification, shelter, housing, entitlements, medical care, behavioral health treatment, etc.
      • Referring eligible individuals to ongoing and intensive case management programs when indicated, accepted, and appropriate.
      • Developing and maintaining productive relationships with all community partners through timely and effective communication and participation in all required meetings and activities.
      • Developing and maintaining a working relationship with other outreach or basic-need programs to facilitate effective collaborative efforts and prevent needless duplication of services.
      • Developing and maintaining effective relationships with shelters and other programs that provide direct services to the target population and coordinating client access to these resources.
      • Advocating for individuals living outside with a wide variety of other service providers.
      • Identify gaps and barriers in available community resources and advocate for systemic changes to improve quality and coordination of community services.
    2. Represent the CREW program and Catholic Community Services to community stakeholders using effective communication and strategic partnerships to best leverage the program’s strengths and contribute to the success of the program.
    3. Attend CREW staff meetings monthly and other meetings and clinical trainings as required.
    4. Participate in psychiatric consultation, staffing and supervision.  Communicate progress and concerns to the appropriate co-workers.
    5. Document services provided using clear, accurate, and well-organized notes in an electronic health record system.
    6. Track all expenses and mileages accurately, effectively and in a timely manner.
    7. Participate in continuous improvement efforts by sharing perspectives in agency activities such as Quality Improvement reviews, staffing, or other means.
    8. Seek assistance and report incidents to the right people at the right time.
    9. Be able to organize weekly schedule, prioritize tasks, follow through on given assignments, demonstrate reliability in appointments with individuals, and accurately show documentation that work was done and completed within expected time frame
    10. Additional duties as assigned.

     Universal job skills: All CCS employees will demonstrate the ability to:

    1. Communicate role, responsibility and agency philosophy in order to assure mutual respect, confidence and trust with the consumer and other stakeholders.
    2. Provide non-judgmental, unconditional support to the consumer.
    3. Assess for immediate safety and stabilization needs.
    4. Customize helping approaches to fit the consumer’s uniqueness, personality, culture and interest.
    5. Report relevant information to the right people at the right time.
    6. Maintain a focus on strengths, needs and creative solutions.
    7. Utilize the consumer’s expertise in problem solving and solution seeking.
    8. Work interdependently with others toward common goals.
    9. Respond to consumer’s needs in a timely fashion.
    10. Complete required documentation within established timeframes.
    11. Instill hope for the future by communicating and behaving with confidence and reassurance.


    1. Bachelor's degree in social services or equivalent experience.
    2. Two (2) years direct experience with homeless and/or at-risk populations.
    3. At least one (1) years of case management or equivalent experience.
    4. Pass background check through Washington State Patrol.
    5. Availability to work flexible hours (evenings or early mornings may be necessary).
    6. Washington State Counselor Registration and be eligible to be an Agency Affiliated Couselor (HIV/AIDS trianing required).
    7. Active Washington State Driver’s License with reliable transportation and proof of insurance coverage. Ability to meet CCS Driving Policy Requirments.  Willingness to transport clients with personal vehicle.
    8. Knowledge of social services resources and programs in King County.
    9. Experience providing services from a harm reduction and trauma-informed care perspective.
    10. Ability to prioritize workload and responsibilities in timely and efficient manner both independently and in consultation with supervisor.
    11. Ability to establish and maintain effective working relationships with staff, clients, and outsdie contacts form a wide variety of ethnic, socioeconomic, and cultural backgrounds.
    12. Flexibility around servcies delivery, including creative strategies for interventions and developing weekly schedules.
    13. Computer skills and ability to learn and use CCS client database system.
    14. Commitment to CCS's Mission Statement.
    15. Current TB test, or willing to obtain within 30 days of hire.
    16. Responsible for upholding a culture of privacy and security in highly confidential work environment (HIPAA covered entity service area).
    17. Complies with all CCSWW policies and procedures that involve access to and safeguarding of client Protected Health Information (all forms).



    Preferred Qualifications:


    • Certified Peer Counselor- Recognition as a Peer Specialist by DBHR or ability to complete Washington State Peer training and pass exam within three months of hire.
    •  Lived experience with homelessness.
    • Familiarity with the criminal justice system.





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