CCSWW

  • Business Coordinator

    Job Locations US-WA-Seattle
    Posted Date 2 weeks ago(11/9/2018 8:50 PM)
    Job ID
    2018-3427
    # of Openings
    1
    Category
    Housing - Direct Service
    Min
    USD $16.23/Hr.
  • Overview

    AGENCY DESCRIPTION:

     

    Catholic Housing Services believes everyone deserves the right to a safe, affordable place to call home.  Inspired by this vision, CHS develops, owns and manages affordable housing programs for low-income families and individuals; currently including 2,100 units of housing in 50 different buildings across Western Washington.   We provide supportive services for people who have experienced homelessness, low income seniors, farm worker families, and those who have special physical and mental needs.

    Following best practices in serving individuals with chronic histories of homelessness, CHS has developed several Permanent Supportive Housing Communities that follow a Housing First, Harm Reduction based model of services.  As CHS has continued to grow and expand, we have identified a need for leadership and vision for this expanding group of properties in King County. 

     

    POSITION DESCRIPTION:


    The Business Coordinator provides administrative and logistical support to the Associate Division Director and Business Manager. The successful applicant must be able to work in a fast-paced office with ability to manage multiple tasks concurrently and calmly complete delegated tasks. The Business Coordinator will help create a welcoming environment for the residents. This includes great customer service, positive energy, flexibility and strong communication skills. This positon is to perform a variety of general office and complex clerical duties assigned by the Associate Division Director; to assume independent responsibility for various assigned task and projects; and to relieve property management staff of routine administrative detail.

     

    Program Description:

    Texada, Bryant Manor, and the Imperial, are Section 8 housing programs of FAME, consisting of 98 units serving residents who are families, elderly and/or are disabled.

     

    Texada                                                                                 

    1228 13th Ave

    Seattle, WA 98199

     

    Bryant Manor

    1801 E Yesler Way

    Seattle, WA 98122

     

    Imperial

    1427 E Pike St

    Seattle, WA 98122

    Responsibilities

    Teamwork:

    Promote and foster good relations between all staff members including key holders, volunteers, etc.

    Participate in a constructive manner during staff meetings and all other forms of correspondence

    Assist with other staff members duties when they are out; cross-train with other positions.

    Contribute to and support a positive, team oriented work environment and attitude.

    Assist with coordination of rent/lease collections.

    Assist in the preparation of compliance reports and/or inspections as needed.

     

     

    Tenant Services:

    Field applicant’s inquiries from the public and effectively communicate application procedures and eligibility requirements to prospective tenants.

    Provide excellent customer service by responding in a confidential, respectful and timely manner to residents, vendor and applicants concerns, complaints, and inquires.

    Show units, assist with application process, and provide orientation to new tenants.

    Dispatch tenant work orders.

    Promote resident retention by ensuring a strong commitment to customer satisfaction that includes appropriate communication and understanding of the population served.

    Respond to tenant complaints and issues promptly and seek resolution at the lowest level possible.

     

     

    Administrative:

    Record Keeping-develops and maintains appropriate files and records in accordance to HUD requirements.

    Assist Property Manager in obtaining and tracking verifications of resident income, assets and expenses and other related information.

    Maintain an accurate, organized filing system; assist with basic office duties.

    Maintain tracking system to ensure appropriate reports are completed and filed on time, maintain hard copies and computer files of all documents related to office activities; data entry.

    Assist with both Accounts Payable and Accounts Receivable Processes

    Revise and update office forms and letters

    Prepare and process applications

    Assist with scheduling meetings, contractor work, maintenance services and appointments.

    Sort and distribute incoming mail, process invoices as directed

    Prepare, format, compose and proof: letters, memos, work orders, incident reports, spreadsheets, manuals, information packages and documents as needed.

    Maintain accurate and up-to-date filing systems of correspondence, reports, emergency tenant contact list, tenant information manuals and work tasks.

    Answer all incoming calls; answer routine questions regarding the program, mail information to interested applicants, and route appropriate messages within Property Management.

    Create and distribute applications for the waitlist.

    Order and maintain office supplies. Keep common areas well-stocked, tidy and welcoming.

    Support Property Management with excellent customer service, and additional tasks, as approved by supervisor.

     

    Other:

    Observe/follow guidelines on confidentiality rights of residents and respect their privacy

    Maintain cooperative relationships with businesses in surrounding neighborhood.

    Contribute to the mission of Catholic Housing Services.

    Attend all required meetings and trainings.

    Perform other job-related duties as assigned.

     

     

    General Responsibilities

    Observe/follow guidelines on confidentiality rights of residents and respect their privacy.

    Maintain accurate record of hours worked and turn in timesheets and mileage reimbursement on schedule.

    Attend and travel to trainings required of employees and supervisory meetings as scheduled; participate as team member in staff meetings and division meetings as required.

    Be familiar with landlord/tenant law and the actions that are permissible for landlords and the responsibilities of residents.

    Maintain cooperative relationships with residents/businesses in surrounding neighborhood.

    Uphold and model the service mission of Catholic Housing Services in all aspects of work life. Represent CHS at appropriate trainings, community, and provider forums as appropriate.      

    Contribute to and support a positive, team-oriented work environment.

    Perform other job-related duties as assigned.

    Qualifications

    MINIMUIM QUALIFICATIONS:

    1-2 years of administrative experience in and office environment.

    Demonstrated ability to manage several diverse tasks at the same time and meet deadlines.

    Good oral and written communication skills.

    Excellent word processing skills and solid experience working with Windows, particularly Outlook, Excel and Word programs including drafting and formatting professional spreadsheets and documents. Ability to learn new computer skills as needed.

    Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

    Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.

    Strong ability to work independently; ability to research and problem solve.

    Must have reliable transportation, valid Driver’s License, and automobile insurance, and have an acceptable driving record per agency driving policy.

    Criminal history background checks are required prior to employment

     

    PREFERED QUALIFICATIONS:

    Be familiar with landlord/tenant law and the actions that are permissible for landlords and the responsibilities of residents.

    Experience in low-income subsidized housing or property management.

     

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