• Business Manager II

    Job Locations US-WA-Seattle
    Posted Date 3 months ago(11/13/2018 5:59 PM)
    Job ID
    # of Openings
    USD $18.67/Hr.
  • Overview

    Patrick Place Apartments is a 71-unit studio and one-bedroom apartment community for single adults and couples (without children) who are homeless at time of move-in. Referrals to PPA are made through King County’s Coordinated Entry service for Single Adults. PPA provides permanent supportive housing within a Housing First and Harm Reduction model.


    The PPA team coordinates on-site supportive services that promote housing stability in an environment that honors and respects the dignity of each resident. Gathering spaces and other amenities encourage resident connection and community engagement.


    The Business Manager is responsible for facility operations, bookkeeping, renting of units in compliance with funders, contract monitoring, collectibles and payables. The person in this position is responsible for the hiring, training, scheduling and supervision of the 24/7 front desk staff.  The Business Manager plays a key role in the Leadership team by providing resources to residents and staff that support housing stability and longevity.



    Recordkeeping / Bookkeeping

    1. Maintain filing of all resident information and building expenses.
    2. Collect rents, fees and security deposits and properly record in Boston Post.
    3. Process rent payments and make bank deposits.
    4. Code all expenditures and prepare check requests.
    5. Prepare and submit vacancy loss to SHA on a quarterly basis.
    6. Monitor agreements with approved vendors.
    7. Review resident ledgers to address outstanding balances.
    8. Print out reports for write-offs on a quarterly basis and review with the Program Manager.
    9. Collect required bids for projects in accordance with Procurement Policies and Procedures.

    Program Leasing and Certifications

    1. Prepare new resident leases and move in paperwork.
    2. Prepare landlord documents, such as 48- hour notices, 3-day notices and 10-day notices.
    3. Conduct special reviews and submit documentation for resident change of income to SHA.
    4. Keep residents informed of any change of income in a timely manner.
    5. Assist residents in re-certifications and documentation of resident rent.
    6. Submit move-in, transfer, recertification and other required documentation to SHA and the CHS Compliance Department in a timely manner.
    7. Complete move outs with SHA and in Boston Post in a timely manner.
    8. Follow landlord-tenant law and consult with attorneys when appropriate.
    9. Observe confidentiality rights of residents and respect their privacy.

    Supervision and Leadership

    1. Hire, train and supervise front desk staff.
    2. Coordinate coverage of the front desk on a monthly basis (coverage is 24 hours/day).
    3. Assist the Program Manager with staff issues, including corrective action process.
    4. Communicate program changes and resident updates through electronic log.
    5. Facilitate regular meetings with front desk staff.
    6. Provide leadership when the Program Manager is absent.
    7. Maintain cooperative relationships with neighbors in surrounding community.
    8. Represent Property Management when coordinating with Case Management team, meet regularly with Case Managers to support tenant’s housing retention.
    9. Perform other job-related duties as assigned, e.g., conflict resolution, resident crisis intervention, supportive presence.
    10. Respond to off-hour building emergencies as needed with the on-call schedule.
    11. As a member of the Patrick Place Management Team, perform or authorize welfare checks in accordance with policy and legal landlord/resident limitations.
    12. Participate in annual CNA (capital needs assessment) meetings.
    13. Participate in regularly scheduled meetings, both on- and off-site.
    14. Provide input on eviction and re-housing proceedings.

    Facilities oversight

    1. Schedule unit turns and inspections for occupancy.
    2. Coordinate annual SHA inspections and monthly pest, health and safety inspections of units.
    3. Coordinate monthly unit inspections for any resident needing intense level of support to maintain housing and health quality standards.
    4. Ensure compliance with annual inspections, reports and certifications.
    5. Ensure all pest control abatement and coordinate timely bedbug inspections.




    MINIMUM QUALIFICATIONS: (Qualifications which applicants must possess to be considered for the position.)


    1. Two years property management experience including familiarity with basic bookkeeping.
    2. One year of experience in supervision and/or leadership: hiring, coaching, training and evaluating.
    3. Section 42, Tax Credit or other Affordable Housing experience: 1 year
    4. Knowledge of the challenges countered by people experiencing homelessness. Ability to work with people who may have issues related substance addiction, physical and mental health problems, and who may be in need of social living skills.
    5. Proficient computer skills, competency with Microsoft Word, Excel and Outlook, and ability to utilize a property management software program.
    6. Ability to work independently, organize, prioritize and follow through to the completion of tasks.
    7. Ability to communicate effectively verbally and in writing.
    8. Demonstrate attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations, as well as a commitment to working with people who are homeless.
    9. Support the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
    10. Must possess and maintain a valid Washington driver’s license, insurance and dependable vehicle.
    11. Ability to pass a criminal history background check prior to employment.
    12. Working knowledge of Washington’s landlord-tenant law and federal fair housing law.
    13. Self-motivating with a high level of positive energy.
    14. Excellent communication and teamwork skills.
    15. High school education or equivalent.

    • Two years of experience working within a Housing First/Harm Reduction service delivery model, either in housing or shelter.
    • Prefer three years of related industry experience and/or two years as a Community Manager.
    • Management: 3 years (Preferred)
    • CAM (Preferred)
    • Experience with Boston Post property management software


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed