• Resident Support Services Staff

    Job Locations US-WA-Seattle
    Posted Date 3 months ago(11/14/2018 8:38 PM)
    Job ID
    # of Openings
    Social Services/Direct Client Services
    USD $15.60/Hr.
  • Overview

    The Wintonia is a 92 unit SRO community serving very low income adults who are homeless at time of move-in.  Applicants are generally alcohol-dependent and may have co-occurring disorders and/or histories of trauma.  Referrals to the Wintonia are primarily from the Dutch Shisler Sobering Center.   The Wintonia provides permanent supportive housing within a Housing First and Harm Reduction model. 


    The Wintonia team works from a multi-disciplinary approach in which all staff coordinate services to promote housing stability in an environment that honors and respects the dignity of each resident.  




    The Front Desk at the Wintonia is staffed 24/7. Day shift is 7 a.m. to 3 p.m.; swing shift is 3 p.m. to 11 p.m.; and grave shift is 11 p.m. to 7 a.m.


    The available Resident Services Staff shift is:


    • Sunday and Wednesday, 3:00 p.m to 11:00 pm. (16.5 hours/week)
    • Saturday’s shift (beginning 11:00 p.m. Friday night ending Saturday morning 7:00 a.m.;
    • Sunday’s shift beginning 11:00 p.m. Saturday night and ending Sunday morning 7:00 a.m. (16.5 hours/week)
    • Saturday and Sunday, 3:00 p.m to 11:00 pm. (16.5 hours/week)


    *****Several Positions available - please select your shift of choice******


    Building Safety and Security:

    1. Staff front lobby desk and monitor building access with the camera system, including all stair cases and exits.
    2. Screen all residents, guests, and visitors for legitimate access; deny access to others.
    3. Conduct security checks throughout all common areas of the building.
    4. Implement fire/emergency procedures as needed.
    5. Assess and address medical and social crises and contact appropriate staff and/or emergency service providers.
    6. Respond appropriately to unusual, difficult or unpleasant behavior(s) while preventing and de-escalating crisis situations with residents.
    7. Ensure residents are treated with dignity and compassion.

     Building Communication:

    1. Perform desk clerk and record keeping responsibilities, including answering business phones, distributing calls and messages to other staff.
    2. Communicate with residents via lobby-to-room intercom.
    3. Receive payment and provide receipts for meal tickets and overnight stays.
    4. Record significant events in electronic log and communicate these events with case managers via email.
    5. Actively promote the ministry of presence throughout the building with residents, their guests and other staff.

    Resident Interactions and Engagement:

    1. In cooperation with our Meal Program providers, coordinate with teammates to heat and serve dinner to the residents on a nightly basis. Program Provides Food Handler’s Permit.
    2. Coordinate with teammates to ensure the Kitchen and Dining Room are cleaned properly at the end of the meal each evening.
    3. Act as a liaison in coordinating with residents, their case managers and the on-site nursing staff.
    4. Assist with community-building activities and events.
    5. Provide and document service hours for the department per contractual requirements.
    6. Assist with tracking and reminding residents of appointments and activities.
    7. Check in/out designated equipment, keys and supplies according to house rules and protocols.
    8. In coordination with case management, administer alcohol in prescribed portions within the guidelines of the (WAMP) Wintonia Alcohol Management Program.
    9. Maintain and adhere to strong professional social service ethics and boundaries.

    Building Upkeep:

    1. Maintain common areas on the first floor.
    2. Complete work orders for maintenance requests and effectively communicate those needs with custodial and maintenance staff.
    3. Check out mops and cleaning supplies to residents and document their use.
    4. Respond to emergency cleanups using universal precautions.

    Physical Demands:


    The requirements listed here are representative of those that must be physically met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      1. Able to ascend and descend stairs quickly to move from one floor to the other in order to respond to emergency situations.
      2. Able to walk the entire building (including stairways) and the outside perimeter in 10 minutes.
      3. Able to stand, kneel or crouch.
      4. Able to lift loads not normally exceeding 50 pounds and able to support up to 100 pounds.
      5. Able to hear telephone rings, phone conversation, door bells, pager beeps, emergency alarms and normal conversation.
      6. Able to speak clearly in person and on the telephone.
      7. Able to stay awake and alert the entire shift.
      8. Able to hand write legibly.
      9. Able to read normal size print and handwritten log entries.
      10. Able to sit for sustained periods of time.
      11. Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using office equipment.
      12. Able to make independent decisions and apply sound judgment in performing job duties.

    Staff at the Wintonia may be exposed to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors.


    General Responsibilities:

      1. Follow guidelines on confidentiality rights of residents and respect their privacy.
      2. Maintain accurate record of hours worked and turn in timesheets on schedule.
      3. Attend trainings required of employees and staff meetings as scheduled.
      4. Become familiar with landlord/tenant law and the actions that are permissible for landlords.
      5. Maintain cooperative relationships with residents/businesses in surrounding neighborhood.
      6. Contribute to the mission of Catholic Community Services and Catholic Housing Services.
      7. Contribute to and support a positive, team-oriented work environment.
      8. Perform other job-related duties as assigned.



    • Social service experience in a housing or shelter setting (minimum of six months).
    • Experience working with or demonstrable knowledge of homelessness, mental illness, and substance use disorders.
    • Knowledge and experience with crisis intervention.
    • Able to engage and to appropriately respond to residents who are actively intoxicated and/or experiencing mental health symptoms on a regular basis.
    • Able to communicate effectively and write reports, take messages, and answer phones.
    • Ability to work within the mission, goals, and objectives of Catholic Housing Services/Catholic Community Services.
    • Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment.
    • Must have a reliable phone or voice mail service at all times in which to be reached.
    • Ability to contribute to a work environment that fosters respect, teamwork, and excellence.


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