• Housing Specialist Case Manager

    Job Locations US-WA-Seattle
    Posted Date 2 months ago(11/25/2018 7:50 PM)
    Job ID
    # of Openings
    Social Services/Direct Client Services
    USD $18.37/Hr.
  • Overview


    The Aloha Inn transitional housing program is a national model of resident managed transitional housing for homeless adults. Participants must be willing to commit themselves to working and saving for permanent housing, and to helping themselves and fellow residents succeed in the program. The Aloha uses an innovative resident self-management model for day-to-day operations, for the enforcement of program rules and regulations, and for peer case management of residents.


    Josephinum Apartments provides 25 units of permanent supportive housing targeted toward Aloha Inn residents who have significant barriers to obtaining permanent housing.

    • Palo Studios: supports 15 of the 25 units for clients with significant barriers to permanent housing. Barriers include criminal history, past evictions and/or needing more support than can be accessed in non-supportive low-income housing. The units are specifically for residents who need on-going rental support, case-management, and are unable to live in an SHA or HUD supported unit due to criminal history, past evictions or have a need for supportive services on-site.
    • Other Set-Asides: 10 of the 25 units are for clients with barriers to obtaining and maintaining permanent housing.

    This is a full time, 37.5 hours per week, benefits eligible position and includes generous paid time off.  Pay range is $18.37-$20.44/hour DOQ.



    Housing Manager: Aloha Inn

    1. Facilitate Screening Committee for weekly new applicant in-take, screening and interviews. (The Screening Committee is one of the two resident committees at the Aloha Inn which fulfill a very large section of our program's management plan. The members of this committee help homeless people fill out applications to our program each week, they evaluate these applications, they interview the candidates, and they choose who is accepted and who is rejected). Applications are accepted Wednesday mornings from 10 am to noon and Thursday evenings from 5pm to 7pm. Applicants are interviewed all day Saturday starting at 9 am. The Housing Manager must be available at these times.
    2. Maintain records of applications to the Aloha Inn and assist in completions of applicants’ paperwork.
    3. Maintain the waiting list for move-ins and single rooms.
    4. Coordinate the preparation of vacant rooms and new move-ins.


    Palo Housing Stability Specialist

    1. Provide case management for 25 permanent housing units located at the Josephinum Apartments in Seattle. Case management activities include: housing retention services, referrals to community providers, mediation with building staff and goal planning.
    2. Engage residents of the Aloha Inn to see if they qualify for the set-aside units.
    3. Keep paper and electronic records on each potential resident, current tenant and former tenant.
    4. Prepare monthly program reports including the timely completion of data entry and corrections to data.
    5. Work with the management and service staff of the Josephinum to advocate for tenants.
    6. Provide follow up services to tenants who exit the program.
    7. Ensure client selection process, files, services and expenses comply with program contracts.


    General Responsibilities:

    1. Observe/follow guidelines on confidentiality rights of residents and respect their privacy.
    2. Maintain accurate record of hours worked and turn in timesheets and mileage reimbursement on schedule.
    3. Attend trainings required of employees and staff and supervisory meetings as scheduled.
    4. Maintain cooperative relationships with residents/businesses in surrounding neighborhood.
    5. Contribute to the mission of Catholic Community Services.
    6. Contribute to and support a positive, team-oriented work environment.
    7. Perform other job-related duties as assigned.



    This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors.



    The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Able to prioritize multiple tasks, and to work independently and as a team member.
    • Able to understand and observe safety rules.
    • Able to hear telephone rings, face-to-face and phone conversation, door bells, and emergency alarms.
    • Able to speak clearly in person and on the telephone.
    • Able to hand write legibly.
    • Able to read normal size print and handwritten log entries.
    • Able to sit for sustained periods of time.
    • Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using office equipment.
    • Regularly able to perform duties as assigned.
    • Able to make independent decisions and apply sound judgment in performing job duties.




    • Associate’s degree in related field or two years equivalent work experience.
    • At least two years of experience working with homeless adults or comparable group.
    • Valid WA driver’s license and ability to meet conditions of agency driving policy.
    • Excellent office computer skills.
    • An understanding of resident management in shelter or housing.
    • Understanding of problems homeless men and women often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
    • Good written and oral communication skills.
    • Must be able to attend weekly staff meeting at 1pm on Wednesday.
    • Commitment to working within the mission, goals and objective of Catholic Community Services.
    • Criminal history background checks are required prior to employment.


    • Bachelor's degree in related field.
    • Fluency in a second language spoken by client group



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