• Peer Case Manager

    Job Locations US-WA-Tacoma
    Posted Date 2 weeks ago(8/13/2019 7:46 PM)
    Job ID
    # of Openings
    Homeless Adult Services
    USD $17.32/Hr.
  • Overview

    $17.32 - $19.92 HR/DOE


    Catholic Community Services, Homeless Adult Services (HAS) is the largest provider of adult homeless services in Tacoma, Washington. HAS offers resources to meet the basic needs of individuals experiencing chronic homelessness. These services include emergency shelter, meals, systematic outreach to provide supportive services, and a variety of other resources needed to assist guests with meeting their goals. The Mental Health Team offers supportive services through systematic outreach and clinical intervention for guests who receive services at the Nativity House. These services include Rapid Rehousing, Mental Health and Co-Occurring Disorder services.


    Peer Case Managers share their lived experience with individuals to create mutually supportive relationships based on trust and respect in an effort to increase empowerment and hope, improve personal success, provide opportunity for integration into the community, build linkages to needed community resources and begin to establish natural community supports. Work occurs in a variety of settings, including meal sites, shelters and the streets. They work as a team member with other agency, system and community partners.  Peer Navigators help consumers voice their own perspective and assure others are able to understand that perspective.  They represent a consumer orientation and perspective in all internal and external agency activities.


    Universal job skills:

    • Communicate role, responsibility and agency philosophy in order to assure mutual respect, confidence and trust with the consumer and other stakeholders.
    • Provide non-judgmental, unconditional support to the consumer.
    • Assess for immediate safety and stabilization needs.
    • Customize helping approaches to fit the consumer’s uniqueness, personality, culture and interest.
    • Report relevant information to the right people at the right time.
    • Maintain a focus on strengths, needs and creative solutions.
    • Utilize the consumer’s expertise in problem solving and solution seeking.
    • Work interdependently with others toward common goals.
    • Respond to consumer’s needs in a timely fashion.
    • Complete required documentation within established timeframes.
    • Instill hope for the future by communicating and behaving with confidence and reassurance.
    • Communicate and collaborate effectively with other team members to manage triangulation and potential conflicts.

    Welcome, Engagement and Assessment:

    • Dialogue with consumers and relate personal experience that will assist in building trust with them.
    • Assess and review the consumer’s ability to communicate their own position and preferences.
    • Reassure and communicate hopefulness to consumers and that “they are not in this alone.”

    Individualized Service Planning:

    • Assist the consumer in assessing options.
    • Reach agreement with consumers about activities that will contribute to healing and support and assist in communicating that to others.
    • Review and analyze the plan and make suggestions for improvement/ modifications that would improve consumer participation.

    Implementing Services:

    • Provide a range of supportive/helpful interventions and activities as agreed to with the consumer and documented in the plan.
    • Adapt activities and interventions to enhance focus on strengths, needs and creativity without changing the basic nature of agreements and plan.
    • Assist consumers in analyzing progress toward vision and goals and encourage their feedback to their team.
    • Communicate ideas by using own life as a learning and teaching tool (when helpful to consumer and plan).
    • Communicate progress and concerns to the appropriate co-workers.
    • Participate in continuous improvement efforts by sharing perspectives in agency activities such as Quality Improvement reviews, staffings or other means.
    • Seek assistance and report incidents to the right people at the right time.

    Transitioning Services to Natural and Other Community Supports:

    • Negotiate and facilitate transitioning to other services and natural support systems, providing contacts of who will be helpful, and providing follow up.
    • Reach agreement with the consumer about their transition.
    • Mediate agreement between the consumer and the agency about transition timing, when needed.


    • Responsible for upholding a culture of privacy and security in highly confidential work environment (HIPAA covered entity service area)
    • Complies with all CCSWW policies and procedures that involve access to and safeguarding of client Protected Health Information (all forms).

    Peer Case Managers that are deputized per county requirements for Coordinated Entry be expected to:

    • Provide screening and intake of people seeking homeless services, utilizing assessment and prioritization tools as well as homeless diversion strategies.
    • Assist client in developing a Housing Stability Plan: Assess barriers to housing as well as the client’s strengths and needs, and develop a strength-based and client-centered plan for housing and housing retention.
    • Attend Coordinated Entry related trainings.
    • Attend a monthly staffing to discuss Diversion outcomes with other partner agencies that specialize in Coordinated Entry.
    • Connect the client to on-site staff who is specialized in Coordinated Entry.


    Minimum Qualifications

    • Must have Recognition as a Peer Specialist by DBHR.
    • High School/GED.
    • 1 year experience working with homeless populations.
    • Availability to work flexible hours (evenings, nights, weekends).
    • Proof of negative TB test within past 12 months.
    • Obtainment of an Agency Affiliated Counselor License (HIV/AIDS training required).
    • Ability to obtain a CPR/First Aid Certification
    • Applicant must successfully pass required background checks prior to an offer of employment.
    • Must have reliable transportation, valid driver’s license, and automobile insurance.
    • Must have an acceptable driving record per CCS’ driving policy. (required to provide current driving abstract)
    • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services
    • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork
    • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations
    Preferred Qualifications
    • Lived experience with homelessness.


    Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.



    Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer.

    All protected classes are encouraged to apply.


    Please let us know if you need special accommodations to apply or interview for this position.



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