• Program Manager III -

    Job Locations US-WA-Federal Way
    Posted Date 3 months ago(1/2/2019 2:08 PM)
    Job ID
    # of Openings
    Behavioral Health
    USD $24.93/Hr.
  • Overview

    $48,613 to $54,073 YR/DOE


    PROGRAM DESCRIPTION:  The Family - Services and Housing to Access Recovery Program (F-SHARP) serves families with mental illness, emotional disturbances or co-occurring disorders and provides outreach and case management to assist them to obtain and maintain stable housing while supporting them to access behavioral health services. The program assists clients in accessing and maintaining housing though the King County Coordinated Entry for All System. The F-SHARP team is using a Critical Time Intervention (CTI) model for its service delivery and is a multi-disciplinary team that includes mental health professionals, medical professionals as well as case managers. 


    POSITION DESCRIPTION: The Incumbent is responsible for day to day operations of the F-SHARP program, ensuring compliance with grants and contracts, client outcomes, billing, preparing the annual budget and tracking finances throughout the year to ensure that the program runs within the budget constraints.  The Program Manager provides direct supervision for F-SHARP staff including the two housing case managers and the data entry specialist.  In addition, the program manager will work closely internal agency partners as well as external funding partners.  


    Program Operations:

    • Implement a case management program that includes use of Critical Time Intervention and Motivational Interviewing. 
    • Provide oversite and supervision for the housing case managers and data entry specialist.  
    • Oversee quality improvement process that includes: data quality, contract compliance, file reviews, HMIS management reports and other system management reports and make recommendations to improve service delivery to clients, provider community and funders.
    • Represent the F-SHARP Program with CEA, at community meetings, to funders, and to the community at large.
    • Monitor program capacity and ensure that program vacancies are filled through CEA.
    • Ensure client records are kept in accordance with agency standards.
    • Assist in identifying education gaps and scheduling team training.
    • Ensure there is a plan to fill in for staff who are on vacation, sick or during the time a position is vacant.
    • Track program outcomes and achievement of expected goals
    • Monitor the program budget.
    • Oversee family data entry into the local HMIS.
    • Update and maintain the program manual


    • Prepare billing invoices for various contracts.
    • Prepare annual program budget in consultation with your supervisor.

     Supervision of Housing Case Managers:

    • Screen applicants, interview and hire Housing Case Managers and data entry specialist.
    • Train and supervise staff.
    • Oversee staff professional development and ongoing training.
    • Provide regular and consistent performance reviews for the team.
    • Develop and support a positive, team-oriented work environment.
    • Network with other service agencies to ensure continuum of care.
    • Provide additional support in client interactions when required.

    General Responsibilities:

    • Observe/follow confidentiality guidelines and client privacy.
    • Maintain accurate record of hours worked and submit timesheets on schedule.
    • Attend agency trainings as required.
    • Participate as team member in staff and supervisory meetings as required.
    • Perform other job-related duties as assigned.


    This position requires the employee to work in an environment where there is a great deal of pressure to place families in housing quickly; there may be times when working conditions include interruptions and interactions with family members who are angry/upset and/or dealing with mental health and substance abuse issues. Extensive use of telephones, computers and related office equipment will be required.

    The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Able to prioritize multiple tasks, and to work independently and as a team member.
    • Able to understand and observe safety rules.
    • Able to hear telephone rings, face-to-face and phone conversation, door bells, and emergency alarms.
    • Able to speak clearly in person and on the telephone.
    • Able to hand write legibly.
    • Able to read normal size print and handwritten notes.
    • Able to sit for sustained periods of time.
    • Mobility/dexterity of hands/arms to enable keying into locked areas as well as using office equipment.
    • Regularly able to perform duties as assigned.
    • Able to make independent decisions and apply sound judgment in performing job duties.



    • Bachelor’s degree in social services or a related field, equitable experience in social services.
    • At least 3 years of experience in direct provision of social services, preferably with homeless families.
    • Two years supervisory experience.
    • Strong skills in hiring, coaching, training and evaluating.
    • Experience working with and understanding of data management systems.
    • Understanding of problems homeless families often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
    • Understanding of barriers for homeless immigrant and refugee families.
    • Strong collaboration skills.
    • Excellent written and oral communication.
    • High level computer software skills, with ability to maintain and use complex client software systems.
    • Commitment to working within the mission, goals and values of Catholic Community Services.
    • Daily access to a private car for travel throughout King County.


    • Master’s degree or higher in Social Work or a related field.
    • Fluency in second language that is spoken by a substantial number of King County Families.
    • Experience with Critical Time Intervention and Motivational Interviewing.



    • A combination of education/training, and documented knowledge/skills and experience may in some cases substitute for the BA requirement.


    Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.


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