• Program Manager II

    Job Locations US-WA-Federal Way
    Posted Date 3 months ago(1/7/2019 10:59 PM)
    Job ID
    # of Openings
    USD $42,451.00/Hr.
  • Overview

    $42,451 to $47,229 YR/DOE


    Catholic Community Services operates two Day Centers in South King County.  The Day Centers provide a welcoming, warm, and safe place with a community atmosphere for homeless and marginally housed people.  The Day Centers assist over 100 individuals per day; those seeking a place to rest, shower, complete their laundry, and connect with area service providers. 


    The Program Manager is responsible for supervision of all staff and volunteers, fiscal management, community and program development and daily operations oversight of the Federal Way Day Center and the Community Engagement Center in Kent.   This position manages approximately $300,000 of funding and supervises program staff and interns.


    Provide oversight of the daily operations of the Day Centers in South King County, which operate from at two locations in Federal way and Kent.  The Program Supervisor works on site at the Day Centers during operation. 

    • Complete set-up of the Day Center prior to opening.
    • Monitor daily activities of the Day Center and communicate with Supervisor regularly.
    • Supervise staff and volunteers.
    • Order supplies and food as necessary and track inventory.
    • Read and oversee the daily log activities.
    • Communicate regularly with staff to discuss challenges and create solutions.
    • Maintain calm and welcoming presence.
    • Treat all clients in a culturally sensitive manner, assuring the CCS’ commitment to cultural diversity and inclusivity is met. Actively seek to become informed on issues where culturally-determined perceptions may be significant.
    • Monitor client behavior and implement consequences.
    • Respond to emergency situations in accordance with agency policy.
    • Monitor the state of the Day Center and collaborate with Supervisor on needed repairs.
    • Clean-up the Day Center after each day of operation.
    • Maintain cleanliness and order in all areas.


    • Responsible for hiring, training and managing of Engagement staff and interns for the Day Center.
    • Monitor the quality of services provided by staff, provide necessary supervision, and conduct annual staff performance reviews.
    • Recruit and Coordinate with potential volunteers, explaining the Day Center and answering questions.
    • Interview and complete Volunteer Application process, including a WSP background check.
    • Monitor the quality of services provided by volunteers by providing necessary feedback, training and supervision.


    Fiscal Management:

    • Responsible for annual budget of $300,000. Funding sources include government, grants and individual donations.
    • Familiar with contracts which identify outcome and performance measures for continued funding.
    • Timely completion of quarterly and annual invoicing and other reporting deadlines as requested.
    • In conjunction with the agency Grants Manager, complete grant applications for consideration.


    Maintain client information according to Quality Assurance standards:

    • Maintain client information and ensure all necessary documentation is included.
    • Develop and manage collection system for weekly client information including attendance, showers, laundry, and participation with service providers.
    • Enter client data into database system for monthly and annual reports.
    • Respond to client grievances and complaints in a fair and equitable manner under established procedures.
    • Make sure client mail is tracked, stored and distributed safely, according to agency policy.

    Community/Program Development:

    •  Welcome visitors from the community, including service providers and funders.
    • Work with our established advisory board in further program development.
    • Contact service providers, coordinate a schedule of their availability for clients, and post/update information as necessary.
    • Attend community meetings as necessary and approved by Supervisor. Present on the operations of the Day Center.
    • Engage with individual donors to further establish relationships within the community.
    • Be proactive in building neighborhood relationships and collaborate with Supervisor.
    • Participate in advocacy efforts.



    This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material.  Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors.  Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration. 



    The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Able to hear telephone rings, phone conversation and face-to-face conversation, door bells and emergency alarms.
    • Able to speak clearly in person and on the telephone.
    • Able to hand write legibly.
    • Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor living spaces and identify concerns that require staff response.
    • Able to sit for sustained periods of time.
    • Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
    • Mobility/dexterity of hands/arms to enable keying into a unit or other locked area as well as using computers and other office equipment.
    • Ability to prioritize multiple tasks, and to work independently and as a team member.
    • Ability to lift, move and/or carry up to 40 pounds.
    • Regularly able to perform duties as assigned.
    • Able to make independent decisions and apply sound judgment in performing job duties.



    • BA degree.
    • Fluent in language other than English.


    Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.


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